Maison Sainte-Barbe

We were on a road trip in France a few weeks ago. Several months before leaving, we booked one night in Maison Sainte-Barbe because we wanted to see Autun. We communicated with the hotel a few times about our arrival, so they were quite aware of our booking. |We arrived at the hotel at approximately 5:30pm after a long day of travel, tired and ready to relax a bit before dinner. But something looked off...the hotel looked completely closed. No one answered the door. We texted. No reply. Well, we thought, certainly someone will be here shortly. So we waited about 30 minutes and started to get concerned...were we being ghosted? It was getting dark and we thought we had better try to find another hotel asap, lest we end up sleeping in the car.|We texted Maison Sainte-Barbe several times over the next hour while we drove in circles around Autun trying to get cell service so we could locate another hotel with an available room, but there are not many hotels in Autun. We found some addresses listed in town, or just outside, but because there was no cell service, we had to drive to each of them, just to find them closed as well. (It was Armistice Day in France and many businesses were closed that day. We were not sure if this included hotels.) ||We eventually determined we had to leave town in order to find a hotel, and ended up in Beaune, an hour away, at a hotel way out of our price range because it was nearing 9pm and we were desperate. The hotel was way outside of town so our only dinner option was the restaurant in the hotel. They were close to closing, so they offered to prepare something and bring it to our room. The menu was insanely expensive, so we only ordered two appetizers (which were tiny) and that was our dinner that night. (We discovered a €20 room service charge the next day.) We went to bed hungry and completely stressed out. Our hotel bill plus appetizers was €320||We had the option of returning to Autun the next day to see the town, but we could not backtrack two hours, and sadly, we missed seeing the town altogether. Later the next morning, Maison Sainte-Barbe finally responded to our texts from the night before. They said something to the effect of "we had to go to Dijon for an emergency and we forgot to tell you. Sorry! Hope you found another hotel." It was such a callous reply after all we had been through. |Did they think it would be easy for us to find another hotel? We wanted them to know it wasn't, so we wrote back and related the story above. They never sent a response. They apparently don't care much about their clientele. |We implore people to seriously reconsider before booking this hotel.

Loved this Maison Sainte Barbe. We would come to Autun again just to stay in this wonderful place of charm in every way ❤️❤️❤️

This a a beautiful place to stay. Metres from the wonderful cathedral and surrounded by restaurants, Maison Ste Barbe is a wonderful historic building which has been sympathetically renovated. Beautiful features abound. The house also has a lovely garden, a treat in the old city. Our room also had a divine parquetry floor and beautiful bed curtains, and the dining room has a fifteenth century mud wall. It was most comfortable and the breakfast was good. The hosts are kind and helpful in the extreme. No down side here, a fabulous experience for couples.

This small hotel (Chambre d'hôte) was a wonderful experience in all senses of the word. Charming, great location, mindfully restored, great breakfast, very nice owner & hostess. Definitely a high point on our trip. Also the small town Autun is well worth a visit. But do stay in the old part of the city!! The hotel is like a stone throw away from the incredible cathedral.

We loved this place! It's an historic building, so the rooms vary in shape and size. The location is ideal, yards from the beautiful cathedral, restaurants and parks. The family that runs the guesthouse is on hand and personable. There is a wonderful garden surrounded by a chapel in which to unwind -- the relaxing common room has books, beverages and snacks. Breakfast was delicious. We highly recommend Maison Sainte Barbe.

La Maison Sainte Barbe is definitely a great B&B. The building itself makes you travel back in time, my room was large and comfortable. Breakfast was great, home made with quality products. The location is ideal, in the heart of the historic centre of Autun. Finally, Marie Luce and Jerôme are friendly, pleasant hosts. I totally recommend La Maison Sainte Barne and will come back myself.

We spent two nights in this charming historic Cistercian priory, which is tucked away on a quiet street only steps from the cathedral and good restaurants. The rooms are cheerful, clean, and tastefully appointed.The sunny garden with flowers and walls dripping with vines provides a peaceful retreat. Breakfast, served in a light-filled room, offers a variety of fruits, drinks, breads, and cheeses. The owners are friendly and helpful. We would definitely return to this special place.

One of the most beautiful places I have stayed. Elegant rooms, with tall ceilings and large ensuite bathrooms, set within a history monastery and tucked away in a small cobbled street in the old town of Autun. It is a magical setting, hidden away behind large oak doors that open to reveal a secret garden. The owners are charming and went way beyond the call of duty when we arrived and had some problems, which were swiftly rectified with their help. Breakfast was both plentiful and delicious. We would definitely stay here again.