Majestic City Retreat Hotel

LUXURY HOTEL 5* Check-in process was swift and the staff displayed exceptional professionalism. The view was stunning, offering a breathtaking view, and the level of service provided surpassed even that of a 7-star hotel. Breakfast consisted mainly of Indian and European cuisine, with limited options, however, the staff were incredibly courteous and always willing to assist. The hotel staff are proficient in delivering top-notch 5-star service. On my birthday, I was pleasantly surprised with a small cake, a gesture that was not even requested. It was truly delightful. Area 51 Bar Mr. Manoj Harley runs the club in a very professional manner and takes excellent care of the customers. The staff is always cheerful and eager to assist, consistently providing top-notch service. The SHISHA is absolutely fantastic and they made sure we were well taken care of.

I had a very pleasant time at majestic city retreat hotel. Excellent customer service by Mr Shiva, Naseer and Gita in finding the best available room for me. I was really satisfied with their positive attitude and care to needs of the hotel guests . I will recommend this hotel to all my colleagues visiting for business trips. Location is excellent. Rooms are spacious and clean . Room service is quick . Nothing to complain . This was my 5th trip in last 2 months and will stay there again for sure .

I would like to share my heartfelt appreciation for Chef Mahalingam and his incredible team for the outstanding South Indian food experience during our stay. The dishes were absolutely authentic, rich in flavor, and prepared with remarkable attention to detail—truly capturing the essence of traditional South Indian cuisine. From the perfectly fermented dosas and soft idlis to the aromatic sambar, flavorful rasam, and well-balanced chutneys, every item reflected deep culinary expertise and genuine passion. The food was not only delicious but also consistently fresh, comforting, and thoughtfully presented, making each meal a delight. Chef Mahalingam’s dedication to quality and authenticity clearly shines through his work, and it is evident that he demonstrates strong leadership and mentorship within his kitchen. His team deserves equal praise for their coordination, professionalism, and commitment to excellence. The seamless service and consistency across meals speak volumes about the teamwork and pride they take in what they do. This exceptional dining experience truly elevated our stay and left a lasting impression. Please extend my sincere thanks to Chef Mahalingam and his entire team for their hard work, passion, and for making us feel at home through such wonderful food. They are a true asset to the hotel.

Thank you for the service and good stay. Mr. Franklin was friendly and always had huge smile on his face. He was very kind and polite to the elders and kids. Also, the daily cleaning of the room was excellent. I would only suggest to improve your breakfast menu. Some days the taste and variety were not good. And some days were just ok.

I booked this hotel because it was good compromise in distance between city center and airport. We arrived to Dubai after difficult mountain expedition to relax. I saw that at 24 floor of hotel is wellness and spa. I booked pair massage for me and my husband for 610 AED!!! As soon as we arrived to massage room we found out that this place is not for decent people but it is shady place, I didn't expect something like this in Dubai neither in 4 star hotel!!! In massage room was shower, bed, everything ready for something else than real massage. We didn't want to be rude, and wanted to be polite so just asked if we can finish massage earlier, they didn't want, because we already paied. So my husband stand up and act like he starts feeling sick, so we could left after 10 minutes! They even wanted tip by us! Nobody give us money back, they even make jokes about us when we left! It is shame that in Muslim country, in 4 star hotel is shady place like this! Breakfast at hotel are not good, focused just on Indian customers. I get free upgrade for extra big apartment which I didn't even want, when I wanted to prolong stay for one day, I had to pay full price for one more night.

We felt like there were ghosts and devils in the hotel.🙏🙏 I would like to express my experience during my recent stay at the Majestic Hotel from 18 /19 Dec 2025 Unfortunately, it did not live up to our expectations as various issues affected our comfort and overall enjoyment. Upon arrival, we were greeted with a negative atmosphere that set an unfortunate tone for our stay. We felt like there were ghosts and devils in the hotel. Our room on the 20th floor had significant ventilation issues; the air conditioning was not working properly and we felt suffocated. In addition, the mini-fridge was not working properly, and we encountered plumbing issues in the bathroom that caused both the bathtub and sink to overflow. After reporting these issues to the reception, it took over 35 minutes for assistance to arrive. When a staff member attempted to adjust the temperature, we still did not get fresh air. The next morning, whenever we had to wait 17 to 20 minutes for an escalator and there were only 2 escalators, we felt like we were getting poor service. We went for breakfast and faced a very long queue, with limited seating which created a very uncomfortable atmosphere. When we finally found a table, we were told by a waiter that we could not sit there because it was not part of their property, which was very surprising and disappointing. Finally, when we approached the reception desk to discuss a partial refund for the remainder of our stay, we were met with indifference and minimal inquiry into our dissatisfaction. It was clear that our concerns were not being prioritized, as the staff seemed more focused on serving the pub customers. In light of these numerous issues, I would like to request your attention and assistance in addressing this situation. I believe it is important for your organization to be aware of how it impacts the guest experience. We finally found another place to stay right away. Please be careful staying at the hotel, there is only negative atmosphere and negative energy there. 🙏🙏🙏🙏🙏

At first, everything seemed fine at this hotel until I went for a massage ( at the Orchid Spa) The massage was honestly terrible and on top of that i was offered an inappropriate “finishing” service. When I refused, the “masseuse” didn’t even say goodbye didn’t allow me to get dressed in peace, and even started “cleaning “ the room while I was still getting dressed. The whole “salon” also had a very unpleasant smell. Because of this, the spa advertisement shown in the elevator is completely misleading and does not reflect reality at all, nothing professional. To be fair the manager truly did her best to fix the situation and offered a complimentary massage for me and my friend. Unfortunately, the second massage was no better. It didn’t last the full hour (just like the first one) and was even stopped halfway because the receptionist loudly called the masseuse’s name, saying it was “enough.” She literally left me mid-massage. On top of that they then insisted that I should leave a good review. At this point it would be better to focus on providing proper service rather than asking guests for positive feedback. Regarding the rooms the bathtub was leaking every time we took a shower, the handle was coming off completely and there was absolutely no soundproofing. Once again, the manager (who is genuinely great) changed our room without any issue. However, even in the new room, the shower water was leaking and the sink was clogged. On three separate occasions, our key card also didn’t work, forcing us to go back down to reception. Considering we were staying on the 22nd floor, this became extremely inconvenient and time-consuming. The hotel is excessively noisy, day and night. There wasn’t a single night where we were not woken up by loud disturbances of all kinds. The lack of soundproofing makes rest nearly impossible. The hotel is also not very diverse and seems entirely focused on one culture, which unfortunately tends to be extremely loud at all hours. The location is another major issue it is honestly catastrophic. You don’t feel like you’re in Dubai at all. The hotel is surrounded by constant noise, unpleasant smells, and a general lack of atmosphere. Quite frankly, it smells bad almost everywhere in the hotel. To top it all off, I went downstairs to ask for a simple fork so I could eat something in my room, and I was asked to pay 15 AED for it which ended up costing more than my instant ramen. The only real positive points are a few members of the staff: the cleaning boy, the new breakfast trainee (the young man who apparently worked at Marriott before and was excellent), and the breakfast chef, who consistently made sure we had everything we needed. And above all, the girl manager who is the only reason this review isn’t even worse. Overall the experience was extremely disappointing and far below expectations

Wonderful stay for Family and friends! I stay with family at Majestic Retreat Hotel in Dubai, The rooms were spacious, neat and clean, The staff was always ready to help. We especially enjoyed the night club and the breakfast buffet—great variety and quality. Perfect location for exploring the city. Highly recommended for families!. Thank you for the lovely stay. I’ll definitely be visiting again soon.