Majestic Elegance Costa Mujeres

We had a wonderful stay at Majestic Elegance Costa Mujeres! The resort is beautiful and well-maintained, and the service really made our trip special. The buffet was okay — plenty of options, but nothing that stood out too much. However, the fine dining restaurants were excellent — every meal felt like a true dining experience. A special shoutout to Jose Garcia, our beach server, who went above and beyond every single day. He was friendly, attentive, and always made sure we had everything we needed. His service made our time on the beach even more enjoyable. Overall, it was a fantastic vacation, and we would definitely recommend Majestic Elegance Costa Mujeres to anyone looking for a relaxing, upscale getaway!

We just left a 7 night trip in a beautiful swim up Room and it was an incredible relaxing week. We were blown away with all the amenities, Attentiveness and Planning that we’re into all of the activities for the week. Specifically, it was incredible to see the resort done up for a day of the dead. We had an incredible butler Leo Who was an All-Star. We have travelled to several all-inclusive 5 star resort resorts (Specifically two sandals in the last year) and Leo was the absolute best butler we have ever had for a stay in all of the vacations we have took. Employees like Leo are one of a kind and the resort is lucky to have someone like him taking care of their guests. Shout out to Jony at the swim up bar for always being so polite and kind making all of our drink requests for the week! Can’t wait to return next year for another trip!

I think this may be common with most all-iclusives, but the whole experience was just meh to us. You’re kind of stuck on the property, spacious and lovely as it may be, eating mid (at best) food and enjoying the same beach and pool for days on end. I found it rather boring, and the coolest parts of the trip by far were when we ventured off the resort. They could stand to have more to do there, but I guess if you’re plan is to chill out on the beach in sweltering humidity for three or four days then it’s probably 10/10. My main issue was the food. Honestly it was not good. The “McJestic” fast food served nothing good. The Mexican restaurant might’ve been great; I wouldn’t know because we left after 40 minutes and not even seeing our drinks. The buffet was decent for breakfast, mainly because of the bread and pastries though. The 24-hour room service offerings? Once was a no-show, next time was ok, and the third time was undercooked, inedible frozen pizza. I was just hoping for more, considering the money we spent. 5/10 would not recommend.

We just got here today but we already absolutely love this resort. Everyone has been amazing. Jesus, waited on us in the steak house and he was super attentive, we were in a bit of a rush to make it to the show and he made sure he got everything out to us super quick which we really appreciated. Super kind too! His recommendation were great! We also had fantastic service in the spa. From the check in to the hydro therapy to the massages by Cinthia & Aracelis. Our oceanfront room is stunning! We’re super happy! Totally recommend!

We just got back from the most amazing vacation, and I can honestly say this resort exceeded every single expectation we had. Everything was beautiful…the food, the pools, the views, but what truly made it unforgettable was our butler, Enrique.||From the very first day, Enrique made us feel completely taken care of. He anticipated what we needed before we even thought to ask, help make our dinner reservations, kept our room stocked with our favorites, and surprised us with thoughtful little touches that made us feel so special. He went above and beyond in helping us plan our day trip to Isla Mujeres with all the info we needed! He genuinely cared that we were having the best time, and it showed in everything he did.||We’ve stayed at other all-inclusives before, but we’ve never experienced service like this. Having Enrique as our butler made the trip feel effortless and so much more personal. We left relaxed, happy, and already talking about when we can come back. If you’re thinking about booking — do it, and definitely ask for Enrique. He’s truly the best!

Not a 5 star resort at all. Would not recommend especially to get married. Came here for a family member’s wedding, the resort would not send an itimized or updated quote/receipt no matter how many times they were asked. Then 2 days before the wedding the presented the bride and groom with a quote that included a NUMBER of items never discussed or asked for and a much higher amount than quoted. They fought for 4 hours, and Majestic refused to remove the unasked for items from the quote. This is clearly their plan, because 2 days before your wedding, your desperate and will do whatever is nessecary to have the wedding of your dreams. Super predatory and gross. The staff members will ask you to complete a survey, and then stand over your shoulder while you fill it in to ensure you give them high scores. There is 1 bartender at all bars, and half the time to swim up bars didn’t have a bartenders at all. The lines are long, the bartenders are not personable or fun, tips or no tips you get the same service. It was incredibly disappointing to be waiting for drinks and then barely being acknowledged when ordering. I’ve been at many 4+ star all inclusive resorts and have NEVER seen only one bartender ever. The food is cold, they don’t change the offerings in the buffets at all. Same assortment each day, which gets very boring. Also super disappointing to always have cold food. The Japanese & Italian restaurant are by far the best. The food is warm, the service still lacks especially drink service, but occasionally you’ll get lucky and have a server that likes their job and are willing to go make the experience more fun. The best part of the hotel is the poolside entertainers. They make sure you have fun and are incredibly personable. You can tell they enjoy their jobs and make sure you enjoy yourself. Farid and Dominick were gems and really made our trip. The nightly entertainment is enjoyable, very nice variety over the 7 days we were there. The rooms were not overly clean, we asked for our sheets to be changed twice over our stay and they only changed the top duvet cover. Had to call in for more water as they stopped providing us any after day 2. The AC didn’t seem to work, and our fridge was barely cooler than room temperature. The rooms are well decorated and offer comfortable beds. The housekeeping staff made very cute towel and bedding decorations and I enjoyed the turndown service they offer free of charge. Over all would not recommend staying here and will not be back.

All of the restaurants we tried were amazing. They don’t brush people off. The beach was beautiful, activities were fun, gym was so clean. Have to try Il Bottaccio, especially the tiramisu. The service from Nicolas was great. The drink at the bar were good too. Just one thing, I got some allergies reaction sleeping on the bed. I don’t think it was the food, cause once I wear long sleeves and use my clothes on the pillow, the itchiness was gone. But overall, the experience was good.

Wow!!! Amazing experience from start to finish! Bottaccio restaurant service by Felipe and Adriana was personable and attentive. Elias and Joaquin at Kabuki were friendly and had a great sense of humor. Juan makes great burgers and hotdogs with a smile on the beach. We felt pampered in the most pristine resort we have ever been to. The entertainment was top notch! Our niece's wedding was breathtaking!

I'd say this place is a solid 4.5 stars. The only reason I say not a full 5 stars is some on the restaurants are not the best unfortunately. Service: our butler was off the afternoon we check in, we had TiTi as an interim and she was amazing and explained the resort. The next day Sergio came back and provided amazing service the entire time, checking in with us and making sure all needs we met. It was our anniversary and provided an extra bottle of wine, the room was always fully stocked, and overall the service was impeccable. Everyone was very gracious and friendly. The rooms: we paid for upgraded pool room, and we were not disappointed. Sure there are some minor wear and tear issues, but it's a resort in Mexico where people get litty. No complaints about the room at all, and having our own pool with a view on the 4th floor made relaxing and having a few cocktails amazing. Don't feel like dealing with the crowd, our own pool and drinks made up for it. The beach: hit or miss for seating, arrive early if you want a cabana. Towels are available all over the property, if one area is out just walk to the next . The property itself is gorgeous and expansive , lots to walk around. In the evening they have a live band and shows in the pavilion area. It's fun to go dance and just have a good time. We did enjoy the spa, couples massage for 80 minutes and hydrotherapy with their built cenote. The massages were great and the hydrotherapy attendant was super friendly. All in all we would definitely come back. Only thing we would change is upgrade to the oceanfront pool rooms, we have an amazing partial view but might as well go all out for vacations.

Terrible Experience at Majestic. Discriminated Against without resolution or compensation to our experienced issues Exception was our Butler Andres My wife and I came to Majestic for our honeymoon after getting married here, expecting an amazing and memorable experience. Instead, we had two extremely disappointing and embarrassing dining incidents that completely overshadowed what should have been a special trip. We understand that certain restaurants have dress codes. The staff at the Bistro and Steak House who turned us away were polite and even mentioned that we looked nice -- but unfortunately policy was policy. They didn't offer solutions, but at least they were respectful. Incident 1 - Mexican Night (Courtyard) During the resort's "Mexican Night" event in the courtyard, we had our first negative experience. Andrea was involved here as well. She told us we could not eat unless we shared a table with another group, even though many tables were open. Otherwise, we were told to wait in the back, which made no sense. Then her instructions changed again, and she said, "Okay, go wait over there," with a dismissive attitude. It was uncomfortable, confusing, and disrespectful. We tried to brush it off, assuming maybe it was just a chaotic night. Her partner saw us in the back and immediately came to grab us and sat us down, so not sure what that was about. Incident 2 - Flavors Buffet The next day at Flavors Buffet -- which should be informal compared to Bistro and Steakhouse-- things got worse. Other guests (White) were being let in wearing crocs, flip-flops, and shorts with no issues. Yet Andrea singled us out again, spoke to us rudely, and even smiled while turning us away. The inconsistency and attitude made the situation feel discriminatory and humiliating. Guest Services Response When we went to guest services afterward to figure out what to do for the remaining three nights since apparently we wouldn't be allowed to eat dinner at the restaurants unless we let the resort to go buy shoes. The first solution offered was for us to "just order room service" for the rest of our stay. For a honeymoon trip at a resort where we were married, this was completely unacceptable. We were distraught at the thought that this was actually happening and my wife cried. I was in disbelief. After spending 45 minutes at guest services, the supervisor and desk worker decided to escort us to Mar house. We didn't want to make a spectacle out of this, we just wanted to find a place to eat. And it's not like we were dressed inappropriately. My wife had a white dress and sandals and I had slacks and a buttoned shirt with burkes. No compensation was offered for this horrible experience and no resolution was offered until our butler came back in 2 days and we told him the situation, but it was already too late - our trip was over. Andres - The Only One Who Went Above and Beyond The only person who truly cared was our butler, Andres. He had just returned from his day off when we told him about everything. He immediately took action, got the manager involved, and ensured that we could eat at a restaurant for our last day there. The manager assured us that we would be able to eat anywhere on the property and that Andres would make all necessary arrangements. We hoped that this was the action taken immediately, and not 2 days after the fact when we were leaving. We are grateful for Andres's exceptional service, but unfortunately, the repeated issues with Andrea and the mishandling at both Mexican Night and Flavors and the discriminatory outfit policy left a very negative impression. For a resort where we chose to get married and celebrate our honeymoon, this was deeply disappointing.

I would never stay here again. My experience at Majestic Elegance Costa Mujeres has been nothing short of awful, especially considering how much I paid for this trip. From the moment I walked into my room, I knew something was wrong. The room had a strong odor of mold, there were bugs, and everything felt damp and dirty. The bathtub had visible grime, stains, and rings around it, and I had to call immediately for someone to come clean it before I could even use it. The overall cleanliness of the room was unacceptable -- dirty floors, walls, and bathroom fixtures -- and even after housekeeping came, the smell and humidity never went away. On top of that, the hot water didn't work properly, which made it impossible to enjoy a basic shower in what's supposed to be a "luxury" resort. To make matters worse, I later discovered that I was grossly overcharged for my airport transportation. I booked through Destify and paid close to $200, but when I checked the Nexus Tours app directly, the exact same service was listed at $13 for shared or $46 for private transportation. That kind of markup is ridiculous and completely unfair to guests. The food was just as disappointing -- most of what I ordered was inedible except for the pizza. Between the poor room conditions, terrible food, and clear overcharging, I decided to change my flight and leave a day early. That's how bad it was. This resort might look nice online, but the reality is very different. I expected so much more from a place advertised as five-star luxury. I wouldn't recommend Majestic Elegance Costa Mujeres to anyone unless they make serious improvements in cleanliness, maintenance, and transparency.

I wish I could give this resort a better review. Yes, it's a beautiful place. All inclusive, and family friendly. Checking in was cumbersome. The front desk staff made no effort to smile, be friendly, nor be gracious. It felt like my checking was a bother. Getting the keys (basically a wristband bracelet) to the room took a good 45 minutes. The elevator where the wedding was to take place was non-functioning. This inconvenienced guests with limited mobility. A total disappointment. Mosquitoes were out in full force. They do not light up citronella or have any other form of control. Bug repellents are available at a steep price in the store for purchase. They do not work. The food options were good. Nothing to rave about. A few in the party ended up having stomach issues after eating at the sushi restaurant. If you don't pay to upgrade to premium stay ,there is a juice bar and some restaurants you won't have access to. Being able to get specialty coffee (at the piano bar) was a plus. Service at the restaurants was mediocre. There are good service people here, but the awful ones leave a lasting impression. We asked a few times to be seated as a group. The answer was always, no. Even if we were all there at the designated reservation time. Prior to leaving the restaurants staff changed their attitude when they were handed $$. The only time we were accommodated was when I went early to our reservation and spoke to the assistant manager at the steak house. . She was very pleasant, service oriented and made sure we were taken cared of. Kudos to her! The room attendant was pleasant and personable. There are so many other places to stay in this beautiful place. Once here is enough.

If you are in search of a destination wedding location I highly recommend Majestic Elegance resort in Costa Mujeres Mexico. The resort lives up to it's name. The resort is gorgeous the food is fantastic but the service is the shining star . The Club experience gives you access to the 18+only areas such as a few restaurants, a section of the beach with a bar, swim-up bar pools and a butler. See for yourself!

Terrible experience -- avoid this hotel. Our group of 12 was denied entry because the staff insisted we needed a passport or a Mexican INE, even though our reservation clearly said "passport or ID." It never specified that it had to be an INE, which none of us have since we traveled from the USA and Europe. They eventually let us in to join the rest of our group of 60, but the experience only got worse. The food was cold, the pizza was awful, and the drinks were low quality. Minutes later, they asked us to leave again, claiming they needed my son's passport and giving us multiple excuses to remove us, despite the money we spent on reservations and accommodations for this event. When I asked them to show where the reservation stated "passport only," they couldn't, because it doesn't. We all had valid IDs, but they refused to honor them. Save yourself the frustration and the long 50-minute drive on a dirt road -- the rude staff and poor service are simply not worth it.

Service here is 10/10. I'm a service snob and don't give that 10 easily. It was clear the people I interacted with really like what they do. I was concerned about this being a family resort. I wanted adults only but my concern wasn't warranted. They keep the family side and the adults side very separate. The only time I saw kids was at the breakfast buffet. Even then there weren't many and all well behaved. Food was comparable to other all inclusives in the area I've stayed at. They treat returning guests extra special I saw and that makes me want to return.

Me and my wife happened to get married here and we ended up having a great time! We found the staff and service to be really hit or miss. The bell boys were incredibly rude and demanding of tips. We tip everyone who helps us but hounding us was insane (the way they compose themselves left us so irked, they didn't even service us nicely or with a positive attitude). I get that people who tip are hit or miss but I truly do feel like tips should be earned with good demeanor and intentions. My wife and I wore white bracelets indicating that we were a soon to be married couple and we found that we were treated differently compared to the rest of our guests. (treated like royalty (sometimes) while our guests, not so much. The food was good but not great-- but what can you expect as I wouldn't label this a five star resort. One of our very last nights we had a large reservation made the day prior but they still split everyone up across four different tables that were all scarred throughout the "oceans" restaurant by the beach. If you are looking for good service from the waiters there tip them before hand because you will be treated like dirt. Unfortunately we had a few guests contract food poisoning after eating at oceans-- I'm not sure what they ate but it was quite the damper having to hear about this for the rest of our stay. On another note, I'm not sure if the adult side and am entitles were all that with the up charges compared to the family side, although I did like the fresh pineapple juice from the lounge. I wish the family side had the same access to the restaurants but unfortunately they did not have access to the French restaurant. I think there was one other restaurant they could not have access to but I'm not 100% sure. The drinks were not very strong so no matter how much we drank -- we were running off pure vibes more than anything else (which is probably how it should be but I thing the only way to get a buzz going was probably beer or wine) Our ceremony and reception was at the sky lounge and one thing that was unfortunate was the fact that the elevator was out of service. We had two guests who had a electric wheelchair and a knee push scooter. The only way to get them up to the sky lounge was picking them up and walking up the stairs. A well ran resort likely wouldn't have this issue. The beach was great but there was only one bar that happened to be on the adult side of the resort. We found the tiki bar to be in such an odd spot -- everyone thought it would've been better if that bar had been closer to the beach and spaced out a good distance from the other bar. Despite tipping well, there was not enough staff to walk the beach and serve everyone. Although we had our special day here, I'm not sure if we will come back. Having been to other resorts, we will likely spend our money elsewhere, especially since we won't have the special white band to take advantage of. With the being said, despite the bad we still had a great time here. We made the best of it and made memories that we will never forget! Although this is a fairly critical review, it's all honest. We didn't have a miserable time here-- we most probably won't be back is all!

0 star review, the staff was rude. Kicked us out because my 12 year old brother didn't have an ID. No body greeted us upon arrival. We came here for my fathers 60th birthday and the staff completely ruined the party. Steer clear of Danelia, she's beyond rude and honestly makes this place a joke of an establishment. After kicking us out they wouldn't refund us. The food was disgusting, the drinks were watered down and the Prosecco was hot . If you want to have a nice stay, don't stay here.

Our second time coming back to this resort... although we had a great time and the resort itself is good...they seriously need to renovate or update their rooms! Also get their shit together when checking people out. Room: we got a swim out. The swim out was great! Except there were a ton of leaves and trash that made their way to our end of the pool. We got the last swim out. We would constantly scoop out leaves and dead flowers along with bugs. Someone just needs to clean it up every morning. We only had one guy do it the whole time we were there bc we saw and asked him. The shower is gross. It's clean but the grout has like black mold or something. Toilet worked half of the time. It kept running and never caught up and so it didn't flush. We would have to leave shit in there until we could get it to work. So gross! We called and the front desk said press the flush 5 times and wait. It worked half of the time. The sink would not drain. So we improvised and put a coffee stick on the drain so water can flow freely. The furniture is filthy. Maybe steam clean it once a in a while. It's just full of white sunblock from other people's filth. The couch and the day bed outside. The tub outside was pretty dirty too. Our glass sliding door would not lock! It was broken. Nothing they can do except replace the whole thing. It was scary bc we thought someone could come in anytime by mistake or purpose! Oh, and when we checked out they told us that we shattered their shower glass door and to pay close to $500 for it! We asked a bunch of questions as to when this happened. The manager was not very understanding as we told him it wasn't us and possibly the wrong room and to go have someone check on it. They wouldn't let us check out until we pay up. My husband got super furious. He ran back to the room to take a picture of our shower door to make sure that they didn't go and have someone break it. The manager wouldn't even take a look at the photos and would not help us out until my husband made a scene. The manager finally called maintenance to check on the room, and what do you know it, unbroken shower glass door! They finally let us check out after arguing for 15 minutes. Our shuttle was waiting for us. We were mad. They put the info in the wrong room and blamed us to pay up. Look, we're honest people, happy to pay if we actually broke it. And you can't really hide a broken shower glass door. We also have a baby, why would we stay in a room with broken glass??? Seriously. They need better front desk manager. Food- steak place is still the best! All the staff are super friendly. Mayra at the pool was awesome. Lobster at Mar House a great plus. Not sure if we want to return to the resort anytime soon... they are building a new wing next door so maybe.

I had a wonderful time staying at Majestic. Unfortunately, right before our trip my mother became ill, but we still made the best of it. Ignacio at check-in, thankfully helped us with an upgrade, which made her stay so much more comfortable since she was unable to do much on the Resort. Our Butler Gloria was also a great help checking in with us to see if anything was needed and she was so sweet to stop by and see how my mom was doing. Thanks to the wonderful team at Majestic. She was able to have a great time in Mexico despite feeling ill. The ocean front view from the balcony was just what she needed. There seemed to be a wedding here every single day, so this is definitely the hotspot for destination weddings The main bar was always active, but the bartenders Erik and Carlos were sure to take our orders and keep them coming. The ambience at that bar is perfect. I enjoyed all of the food at the different restaurants and was glad we had the opportunity to try a different one for each day. The nighttime entertainment was so good and this was an overall great experience. I can't wait to come here again.

Ricardo at the Tepan tables is amazing my fav restaurant here! Willy at the steak house is also very attentive and fun! Saul at the Mar is over the top accommodating Juli/yuvi - I do not have the spelling, was cute and did a special cake for my cousins birthday. Marco is so welcoming and remembers everyone's name. Jose and Manuel in the bar were terrific! I will be back to this place Besides the service the spa and amenities were beautiful

I stayed from 7/15/2025 to 7/19/2025. Amazing resort! I stayed at the suite with pool plunge, amazing view from my room, mini bar always full, service is great! The cleaning lady was amazing, fixed my clothes and my shoes, I think her name was Graciela. I didn't mention that it was my birthday and they put a sign of happy birthday in my door. Food was amazing, I liked the Italian restaurant, mar house, Japanese restaurant, Argentina restaurant as well. You are welcome with a smile from all the staff and is one of the best resorts I've ever visited. I would go back again.

May 2024. Upon landing in Cancun and getting on our private transferred, I didn't realize how far the actual resort is. I've been to Cancun one other time but stayed in the hotel zone. This resort was about an hour drive since we got there during traffic around 5pm. The resort itself is very secured and you have to go by security to enter or exit. The resort itself is beautiful but also massive. I wish there were more shops spread throughout rather than just the 2 overpriced ones they have near the theater stage area. Since we were on the 18+ club side, we went to a special area for check in where we were greeted with welcome drinks. Check in took about 5-10 min. There had an array of items to snack on nearby. The bellhop who helped with our luggage was also great and very informative. When you're done checking in you meet your butler, ours was Omar, who takes you on a mini tour of all the restaurants and explains where everything is at the resort. He's not your personal butler he's more of a general butler who's helping various different guests book dinners and any thing with the spa. He had booked us for the Japanese place and for the French place but we ended up canceling them and doing what we wanted for dinner those nights. He did however book us a massage. But if you get it at the spa you have to do the hydrotherapy, you cannot get just a massage. It was about $400 for 1 hr of hydrotherapy and a 1 hr massage for 2. As others mentioned, the food is nothing to write home about. I would give it a 4/10 honestly. The best food there was, was at the flavors buffet I believe. Everything at each restaurant is essentially premade since it's all inclusive. We went to the sushi place and they couldn't omit items from the rolls we ordered. Overall, we enjoyed our stay and the customer service was amazing but not sure if we would come back to this specific resort due to the food mainly.

This is our second time here and we are also having our wedding here in September. The service is excellent and all the staff have gone above and beyond to make sure our stay is the best. Honorable mention to our butler Val and Guadalupe out server in Mar restaurant. So glad we chose this place.

I've never been to so inclusive resort but this was pretty amazing, and other in our group that have done resorts also loved this the best. We were a group of adults for a wedding, I have no idea how great this place is for kids. We usually do cruises and this was quite the experience. The daily maintenance was top notch. Everyday they are trimming, painting, sweeping, cleaning, mowing. It looks practically new. It's so bright and open and feels like paradise. A beautiful 2 minutes walk to the beautiful turquoise waters. Love the abundance of shaded areas. The drinks were hit or miss. I likes the Miami Vice (Pima colada and o think strawberry daiquiri layered), the food at buffet was edible. But the restaurants were really good. You can only relax so much so after a while that's all there was to do. I wish there were more daily activities around the resort. There were some but not much of a selection. It's expensive to get off of the resort, around $50 taxi/uber to nearest Walmart. Staff was great and felt totally safe on the grounds. Would definitely return.

WE LOVE THIS PLACE SHOUT OUT TO JONATHAN & ESCAMILLA (piano bar) for hooking us up with exotic drinks, laughter, fun, teaching us Spanish, & culture every day we visited. I will miss the beach/water, the people, the food, entertainment, everything was top notch!! Excelente ...go visit Playa Norte 2 :)

This all-inclusive experience has been absolutely fantastic! The food has been exceptional, with Daniel & Alexis at Flavors restaurant behind the grill serving up amazing meals, and Daniel behind the sushi bar preparing outstanding dishes. Charlie and Freddy at the Mar seafood restaurant also provided top-notch service, they honestly went above and beyond for us. Beyond the dining experience, the rooms have been beautiful, comfortable, and well-maintained, adding to the overall enjoyment of our stay. My family and I have been very impressed, and these amazing staff members have truly made our experience unforgettable. Nicolas at Flavor was amazing as well. Housekeepers were amazing for room 5107, 5115 & 5207.

This is my 9th stay at a 5 star resort in Cancun - this place is not 5 star, 4 at best Pros Cool Rooms Great service by servers & bartenders The beach Bar selection Cons Food - edible, but not 5-star, no way!nightlife Room assignments/checking in Boardwalk - cannot walk on it without shoes Middle of the road Entertainment, nightlife Hydro spa We were supposed to have a swim up room, at check in they said if we waited 3 more hours the room will be available. After 3 hrs, we go to check in, and no swim up rooms are available, so they 'upgraded' us to a roof top plunge pool room. Room 4044 had great views, but the bali bed was broken, and the plunge pool is not heated and was ~72*F, which was too cold to sit in for a long time. Day 2, went back down to front desk and they said our swim up room was available. We got room 2012, which was awesome, and only steps away from the swim up bar. Room & service were nice, but not 5 star. Although the beach was awesome, you could not see the ocean from the resort, because they had ~200 ft of beach, then a row of palms, probably to to protect the resort during poor weather. Was not a fan of the food. It was edible, but eh, nothing was memorable. All their food was just warm/tepid/room temp. Nothing came HOT or Cold, only soup right out of the buffet caldrons and ice cream scooped to order. Ate at every al carte except Japanese sushi & hibachi. The steakhouse was my favorite, had the best food we ate. They swept the beach daily for seaweed, and kept it immaculate. BUT, getting to the beach, you MUST wear shoes. Their boardwalk is so bumpy and uneven, walking on it barefoot hurt! Would I go back? Only if I had a group of friends and we all got the swim up rooms that had the swim up bar connected to it. Other than that, no, because this is by far no way a 5 star resort.

You never get the room you pay for here. This is our 3rd year here and it's always the same song and dance. You pay for a room with a swim up pool and they are out of them and they don't give you money back. The front desk staff also lies to you about everything. Do not trust what they say. Go somewhere else!

I was charged $2100 for them to not solve the problem and go to another resort. Go anywhere else but this place. I've been to several resorts in Cancun, Playa Mujeres/Isla Mujeres region. I have NEVER had an experience like this. This place gets customer service wrong at the front desk! I booked a room through a 3rd party (same actual price as booking directly except not charged up front and charged at the hotel). Arrived at the hotel and advised them that after booking I tried reaching them to upgrade my room. They didn't respond back on their own chat feature function on their website after several messages sent. I figured, not a big deal, it's an upgrade.... I'll just do it in person. Long story short. I have now booked a second reservation and waited another 2.5 hours for them to "prepare the room." Come back to the lobby for our room assignment (we were given the all inclusive bands already and just waiting on the room). To be told by the manager it still was not confirmed. I said the room is empty, 3rd party rules state the hotel will charge directly! I offered my credit card several times (and told him charge it again if he had to again). This dude would really rather have a guest cancel a $2500 reservation and go somewhere else than just make the accommodation change!! This is the most ridiculous business practice in hospitality I have ever seen. Oh, and I did make sure to clarify with the manager that he was in fact making a choice to not upgrade a room and charge a card at the risk of losing a client. He acknowledged this and I then asked does this make logistical business sense for anyone who runs Magestic? The staff don't know how to handle reservations and are lead by a poor management team. Facts: 1. I booked through Agoda the day prior to the reservation. It was confirmed. I reached out to the hotel via their website chat feature to request to upgrade as the Agoda site has misrepresentations of the hotel rooms. They list almost all rooms as 18+ but the one I booked (noted 18+) was for the family side??! 2. I arrived at the hotel for the booked reservation and advised them immediately of my desire to change the reservation and upgrade prior to signing in. 3. New staff is being trained, the manager was asked for 3 times without the staff going to get him. 4. Staff finally went to "go get him" and was told to wait another 30 min 5. A brand new reservation was made! For the same price that the hotel is charging on their website for the room I wanted! But, guess what?? The hotel won't upgrade me directly without doubling the price from what's online. So instead of an extra $500 they say an extra $900 lol. 6. This story is never ending. 7. We are working with the booking company the whole time and the hotel staff at the same time to ensure they are communicating. 8. Booking company AND hotel staff state they confirmed the SECOND reservation with the correct room assigned. The staff state the room isn't ready and needs to be prepared. At this point we have been at the front desk lobby for an hour. Literally 5pm-6pm. 9. Now that the second reservation is confirmed, staff says "why don't you enjoy dinner while we prepare your room?" And place our all inclusive bands on us. 10. We go to eat and return 2 hours later to the same staff acting, once again, dumbfounded and like they don't see a reservation confirmed. 11. I demand to speak the manager again. Enough is enough. Several hours and the manager still has not presented?? 12. Smug face manager walks out and literally grins the whole time as he says nothing to help. 13. We have cancelled all reservations. 14. By the way, in the time sitting here, there were several conflicts with other clients trying to check in with reservations and or concerns with management issues.

Excellent place to stay! spacious rooms, beautiful beach, good pools! it's a bit too loud at times but it's expected from a resort! fantastic cocktails and very friendly staff. We are not resort fans in general but with a small child, we thought we try it and this place met and exceeded our expectations.

This resort is stunning. My husband and I came for our honeymoon and anniversary (we waited for our anniversary to take our honeymoon). We stayed on the Club/adult side, and had an all-inclusive package, with a private plunge pool. When you stay in the club, you get assigned a butler, who gives you a tour, checks in with you daily, helps you arrange reservations, special occasions, and trouble shoots, and is just a great resource if you need anything at all. Before leaving for this trip, everyone who's stayed at other resorts that we knew kept saying don't get excited about the food, but we had nothing but great experiences. The Bistro and Kabuki require reservations (French and Hibachi/sushi) but the other restaurants do not. All the restaurants are accessible to club members, but my understanding is some of the restaurants are only accessible if you are staying in the club, ie, no children. The various pools are fun, and filled with various activities that get people up and moving. There is plenty of place to lay out and tan, and there are constantly people circulating asking what they can get you or how they can help. The beach is also very clean and has plenty of places to relax as well. Everywhere you go, hotel staff constantly greet you, ask you how you are, and are just incredibly kind and wanting to help. Most of the hotel staff speak some English, so our very little Spanish was just plenty and not really even necessary. Our hotel room was beautiful, two floors, with the bathroom, seating room, and bed room on the first floor, with the plunge pool and outside lounge on the second floor. Our view was stunning from our balcony and our infinity plunge pool. We truly enjoyed our experience and are hoping to return for another trip.

This is probably the absolute worst resort I've ever stayed at. I'll save your time and just simplify our experience: we booked a certain room- and just didn't get it. The room we were out in showed A LOT of wear and tear, and had a broken safety railing on the swim out. They didn't have a comparable room to transfer us to, but instead wasted our entire second day of vacation in their lobby looking for one. Never resolved. No compensation. No coupon. Nothing. We booked through Delta Vacations and unfortunately lost ALL OUR POINTS. The hotel wouldn't even respond to delta regarding the room damages and a refund For the money, stay somewhere else. They aren't held accountable here and you're at their mercy. I will share- I didn't get sick from the food or water. Check the pics though- not worth it!

My wife and I visited Majestic Elegance Costa Muejeres for 4 days/3 nights. The resort is beautiful in itself from the rooms to the pools to the actual beach it sits on. While there are several dining options there are only a few we found appetizing at all. Flavors Buffett is pretty much your best option for breakfast choices or if you are staying in the Elegance Club the Italian restaurant is alright (not many food choices). If you enjoy hibachi be sure to make a reservation for the Japanese restaurant as soon as you arrive. The other restaurants accept walk ins, but this one requires a reservation. Mar House has a great lunch buffet, but the seafood they brag about leaves much to be desired. My lobster and shrimp was served to us on the beach overcooked and cold. You can't go wrong at the Tequilleria, food and drinks superb. THIS IS NOT CANCUN. If you stay here and plan/want to be in Cancun be sure to schedule your transportation accordingly. The resort offers transportation but I found it be a bit over priced (Didi,Daytrip,Uber are their services we used). The Hydrotherapy circuit is a must do...we done it twice. According to the spa menu, the hydrotherapy circuit is included with all facials and massages conducted in the spa (not on the beach) be careful however because the staff (David in particular) will tell you this is not true when it is in fact listed in bold print. I rated 4 stars because I paid extra money for a very specific service which was not provided. The refused a refund and forced me to spend the money on a different service. I communicated with Majestic for months in advance and yet they did not fulfill their commitments. If it were not for Chan and Val (our butlers) going above and beyond this review would have a lot less stars. Additionally, a special s/o to Angel who helped us at the beach...he deserves a raise...he should be the captain of his team. Hope this is helpful! Rooms Rooms very nice. We booked the plunge pool suite. it was amazing. Nearby activities Nothing is nearby honestly. If you book excursions be sure to book transportation accordingly. Safety Felt very safe. Your room key is attached to your wrist so it's had to lose. Security at the gate is very detailed on who they let in and out as well. Walkability Resort is comfortable and easy to walk. Noteworthy details Don't book the oasis experience. The hotel has no idea what's going on. You pay a lot of extra money for services that are already included in your stay. Hotel highlights Luxury, Great view, Romantic, Quiet

This is a visually stunning resort in the Playa Mujeres area. We came here for spring break. This is a family-friendly hotel that has a kids club, but only 30% of the rooms are for families, and very few families use the kids club. Otherwise, the resort is mostly for adults, and there is loud music playing for most of the waking hours. We stayed in a one bedroom suite. The suite was a good size, and I liked that it had 1.5 bathrooms. The sofa bed was one of the more comfortable sofa beds I've experienced in a hotel. There was also a Murphy bed in the living room, but the kids preferred to share the sofa bed because the Murphy bed was made up without a blanket. The king bed in the bedroom was way too firm, and the air conditioning did not work as well in the bedroom, so my kids slept better than we did. The suite also had a good sized balcony with a jacuzzi that we enjoyed. One qualm I had was that the Elegance Club was only available for adults, and there was no option to upgrade just my husband and me for when the kids were in kids club. It would have been nice to have the option of non-buffet food for breakfast and lunch. There are 5 pools available to the families. I don't think any were heated, but that was okay in March. The kiddie pool was connected to some of the swim up suites, and I appreciated that it had a swim up bar that served both fancy non-alcoholic drinks as well as some alcoholic drinks (if you wanted certain higher end liquors, you might have to go to a different pool bar). Miguel, the bartender at the Glee bar, was over worked but very friendly and happy to make oreo milkshakes for the kids and passion fruit margaritas for me. I did appreciate that all the fruit drinks were made from real fruit puree, complete with seeds. Service is an issue here. They need more bartenders and waiters at the pools and beach. Service was great in the buffets and restaurants, though (especially Cristian at Bistro). The entertainment staff worked hard to get people to participate in the dance and exercise classes (kudos to Gio and Isabel), but I think most people preferred to lounge around. I enjoyed my short Bachata class as well as the aquaerobics. The yoga class was excellent. Food was fine. As I mentioned above, unless you were in the Elegance Club, room service or buffet were the only options for breakfast and lunch. For dinner, we could eat at any restaurant, and if you were willing to eat earlier, there was no wait or difficulty eating at any of the a la carte restaurants. Only Bistro and Kabuki require reservations, and those are pretty easy to get too if you book on your first day with the concierge. I enjoyed the Bistro experience but found the rest of the food standard AI food, which is to say, below average. My kids (age 5 and 7) generally enjoyed the kids club. It's a small club with max capacity of 12 kids, but there were never 12 kids there. The club was very well organized, and I felt safe having the kids there. I've been to 5 different all-inclusive resorts in the Cancun area. I'd put Majestic Elegance above Riu and Sensira but below Atelier/Estudio and Paradisus Playa Del Carmen. The setting is beautiful, but the beds are too hard. There aren't enough waiters at the pools. The music is too loud by the main pool, and we can still hear blaring music after 10:30PM most nights. The food isn't very good other than Bistro. I will say that I appreciate that Majestic really is all-inclusive. Other than bottles of wine, you aren't asked to upgrade your meal for extra money, which does happen rampantly at Paradisus. There is no timeshare sell scheme like at Paradisus. But the food and service were better at Paradisus.

Review of majestic resort This review is honest.and even though I will mention some of the positives of my stay, this review focuses on two serious issues: booking through the resort by phone and selling a much overly priced bottle of wine when I was told this was "all- inclusive" including top shelf alcohol! This was a honeymoon for my beautiful bride and me. I am the former owner of "Easy Trippin' Travel Agency," so I researched a lot before choosing to book. I called the resorts booking line to get the best rate for the best room. The agent told me he would give me the best rate so I told him I wanted a plunge pool. He said the oceanfront suite with plunge pool in the Majestic Elegance Adults Only side of the resort. I asked multiple times to make sure I was getting the room I wanted. While I was on the phone I searched the website to see pictures of this particular suite. It was two levels with a big lounge area and plunge pool on the upper level. The agent said yes that is the one. He sent a link for me to pay a 20% deposit which I immediately paid. Upon arrival at the resort, I was informed that I had booked an oceanfront junior suite with a jacuzzi. I said a booked an oceanfront with plunge pool! The host said no, I was booked in a junior suite with jacuzzi! He told me to provide proof that I had booked a plunge pool suite. I told him that I had booked via the resort's toll free booking line. While we the host insisted I had not booked a plunge pool, I checked online and the price for the plunge pool for my four day stay was actually LESS than what I had paid and yet they said I booked and paid for the junior suite. When I said I wanted to change my reservation they said they didn't have any plunge pool suites available! That was day one of what should have been the start of a wonderful honeymoon. My wife and I were both exhausted and having paid more than $500 a day for a small suite with a tiny lounge area on the patio and a tiny hot tub, we just said, it is what it is! Did I mention that I do not like hot tubs! Day two we had arranged for a dinner at the steak house. We had lazed around the resort all day eating the "mediocre" buffet food that was everywhere. So the waiter asked any special occasion and I said it was our honeymoon. I don't know if that was a key point in their hopes of finding a sucker... maybe, maybe not! But the waiter asked for our drink orders. My wife ordered a blue Hawaiian and I ordered a glass of red wine. The waiter returns a few minutes later and has an unopened bottle of wine, shows me the label, then pours an ounce or so for me to taste. I said it was good. The waiter poured a glass but left the bottle on the table. We ordered dinner, ate, and then a bombshell was dropped on our table! A bill for $183 for a bottle of wine that I never ordered!!! They insisted I had ordered the wine and I told them for the third or forth time that I had just ordered a glass! They would not let me leave without signing the check! Red flag particularly for those who have difficulty hearing.... I wear hearing aids and in crowded restaurants I really struggle to hear and understand! I insisted I wanted only a glass of wine and they said I ordered the bottle! I am left to wonder, had I ordered five glasses of the same wine, would I be charged for a bottle? What is "Majestic Elegance VIP All-Inclusive mean? But what makes this even more apalling is the retail price for the specific bottle of wine is $66 which means they marked the bottle up almost 200%!!! There are four bottles of alcohol and a stocked frig of water and softdrinks. I called and asked if I was being charged for those. The lady "in charge" of our room tells me that everything is included. I guess I will find out at checkout. The best part of the resort is the view. The worst part... no one would get a manager to discuss what I saw as unethical upselling in an environment where a big selling point was "all-inclusive" including top shelf liquor. When I asked, I was treated rudely by the front desk staff! The food is run of the mill buffets which one would pay $20 for anywhere! The drinks were okay. Housekeeping was good, but when we arrived to the room, little details were not attended to... example: there was only one tumbler glass but two champagne flutes and two shot glasses. I had to request another tumbler. The resort is beautiful, but I am left to wonder if I made a good or bad decision to honeymoon at a Majestic Elegance resort? As a former travel agent, I believe I made a very bad decision to book with Majestic and my recommendation is STEER CLEAR of anything associated with the Majestic Resorts!!!

I wanted to love this resort so much but I didn't. I spent a week here in May 2024. When we booked we opted for the adult only area of the resort which came with it's own lounge for checking in. When we arrived we got our welcome drink and were escorted right to the lounge. When we got there we were able to check in pretty quickly. When we got up to the room we realized that we did not get what we paid for. We went back to the lobby and we had to change rooms. Once we actually got in the correct room it was great. We were really disappointed in our butler. His presence was barely felt, the most he did was send us a message with his schedule daily. I had a better experience because of Gio at the pool and Giovanni at the upstairs bar. The resort was beautiful. The pools were awesome, I loved the hot tub on the balcony. The food is okay I liked that there was variety but it was nothing to write home about, even the alcohol I felt was weak. If you are looking to stay here I would recommend a long weekend over a full week.

This place is beautiful, but terrible!!! They have terrible customer service, they give off racist vibes, and the management took no responsibility. My daughter had a wedding party of 90 people and 60 had bad experiences.

I cannot say enough about this place! Went here on our honeymoon and they have so many perks for honeymooners! A romantic breakfast, a romantic beach front dinner, a room upgrade, and a discount at the spa! All included for free with proof of your marriage certificate. We stayed for a week and it was the perfect length of time. Transport can be arranged straight from the airport through Go Majestic (would absolutely recommend this as you can book ahead and it is quite affordable and timely). At the resort there are multiple buffet style restaurants you can eat at nearly anytime of day, and then some where you can make reservations for as more upscale dinner dining options. There are many options of things to do including live music and performances in the evenings. There is a family portion of the resort and then an adults only portion. Despite being on our honeymoon we still stayed in the family friendly portion, and were not surrounded by screaming children or disturbed during our stay at all! There were some families there, but presumably because it was in October the whole resort was pretty quiet. This place was SO CLEAN! It was amazing. It felt as though we were constantly seeing people cleaning, and Although tipping is not necessary or required, we did tip during our stay and felt as though it was well worth it for how hard many of the employees were working. They were all so accommodating and friendly. The only poor experience we had with one was checking in, they told us our room would be ready early at 2pm and it was not ready until 4... the individual at the front desk was not communicative or helpful with this whatsoever. After a long day of travel this was a bit annoying and we would have appreciated better communication. All alcohol is included in the all-inclusive package except for select bottles of wine. As a wine connoisseur we were able to talk with the sommelier at the resort and get all of their recommendations! I would strongly suggest doing the same if you are interested in some local wine and learning more about the Mexican wine and culture. We greatly appreciated how this was away from the craziness of the downtown area, and had a beautiful stretch of beach just to itself. (There is no resort on the lot on either side of this one, providing a bit of privacy). The only thing I would improve would be more signage in the rooms explaining how to control the temperature and other small things like that!

If you like mediocre food and leaky hotel rooms - this is the place for you. Our first room was leaking from the ceiling over the electrical panel. Our second room was leaking as well, but it didn't interfere with the electrical switches so we decided to stay instead of continuing to be disappointed with where they put us. You could see all throughout the resort water damage on the ceilings as well. Service was spotty as well - requested additional towels (to soak up the water from the leaking ceiling) and they weren't delivered on 2 separate requests. While the views and the beach were both nice, I wouldn't recommend this resort, especially during rainy season.

Now I want to say the 5 stars is literally I'd understatement. This resort is so awesome abs beautiful. The Best Trip Ever : this trip was for us to relax our bodies and minds My husband and I planned our 6 year anniversary trip about 6 months. For the first time I literally did my homework on finding a great resort to finally use my passport lol. I read reviews after reviews on this resort. Friday husband and I arrived at the resort and was greeted with a welcomed drink and a nice wet cloth as it was hot. When we arrived we was informed that our room was not available and due to already paying for the room we were upgraded from junior suite outdoor jacuzzi to the one bedroom suite. I am sorry my video did not upload but the pictures are true and the room was very clean. I would like to say yes the resort cleans all the time. Like all the time and Covid protocols was met. The first night we arrived there was Mexican festival and mariachi band which was great and fun experience to be in Mexico. It was like marking something off our bucket list. The next morning we had breakfast at the buffet and the food was delicious. Yes, I know it's Covid but the buffer area clean at all times, plus the servers always there to assist with any drinks or anything you may need. After leaving breakfast head back to our room and out door has a sign saying Happy Anniversary. I thought it was nice of them because we said it the day before because all host ask why you're visiting. The food is literally all day and drinks are wonderful I tell you and I am not a drinker. Those drinks were right on time. The beach was beautiful and clear and no I did not do excursions but there are some on the resort. There are over 5 restaurants besides buffers you can eat at. There are two restaurants you must make reservations. Now the items ins good I pictured I did not make a reservation. Remember this is an all inclusive resort so those restaurants are no extra charge just priced your room number. I also ordered room service for this first time and it was another small thing to check off my list. Felt like a kid. I will be back next year with my kids for a family vacation so they can experience it too. Just some info when traveling. Btw I booked with a travel agent so my flights, transportation and took was a bundle. - it's best to get to Mexico early because when getting to the airport it's chaos for customs and it's unorganized. - Please arrange for transportation before hand because taxis are expensive. - when traveling back to the airport it will have to go early in the morning and it's somewhat okay.

10 out of 10 stars if I could! This place is away from all the hustle and bustle of the hotel zone and perfectly placed right on the beach. The view every morning was breathtaking. Everything you could ever want is on the resort. Buffet or room service for breakfast. The hibachi and Argentinian steakhouse were superb. The theater is picture perfect. Swim up barS (yes with an S) Perfect location for weddings, honeymoons but not so much for bachelorette parties unless you want a spa-like experience. Kids are welcome but not overwhelmingly. There are dance lessons daily. I cannot rave enough about this place. I would come back 1000 times

I recently had a free stay at Majestic Elegance due to clients that I had booked here over the last year. Majestic Elegance is a newer all-inclusive resort located in my favorite area of this part of Mexico which is north of the Cancun area. The beaches are nicer than the Cancun and Riviera Maya areas, certainly less crowded, and an overall nicer sand than those areas. The resort is unique in that it has a family friendly vibe, but there is also a large section of the resort that is strictly adults only. I did not see one time any kids wandering over from the family friendly side of the resort which is nice for those paying to have the adults only side. The food is solid here as I tried the steakhouse, Italian, and both buffets while here for a short two night stay. I would never say that it is gourmet style food, but certainly not much to complain about in regards to the quality. Whether you stay on the family side, or the adult side, everyone does share the same restaurants which do not take reservations which takes a little stress out of the process. Now the important part...the alcohol!! To my surprise, for a mid tier all-inclusive, the alcohol is certainly top shelf without any question! Some of the brands easily at your disposal were Tres Generaciones, Patron, Grey Goose, Titos, Hendricks, Bacardi, Captain Morgan, and everything in between! Certainly a nice resort for those looking for a family friendly experience, and good for adults that are looking for a "low key" kinda vibe as well.

I'll leave a review every time I stay here. This time around I came on a girls trip and I spent a lot more time trying different areas of the resort, but stuck to mostly the Infinity pool. We stayed in a jr. swim out suite 3007, I didn't love this room at much as 4008, it was very shaded and the pool itself was freezing. I still love this room type, but would actively avoid on my next stay. Our butler Lazaro was AMAZING. I injured myself during part of my stay and he went above and beyond to check on my to see if I needed ice, he even booked me a hydrotherapy appointment at the spa - complimentary. He was just fantastic, would definitely recommend him. He was very sweet and accommodating. The infinity pool was definitely our hangout spot for the 5 days we were here. Daniel and Luis were so attentive, always making sure we had towels every day that we were there or getting us an umbrella if we got too much sun. And Ever, Ever was on it with our drinks...and he's hilarious lol. Very knowledgeable about local things to do outside of the resort. All the staff here just make it feel homey and welcoming. We tried all of the restaurants, but the French. Mar House for lunch was the best option, but the Italian place was fine too. I didn't love the Mexican restaurant, it was just okay. Flavors always for breakfast, it has the most options. The Steak House was also just okay. And the hibachi place was very yummy. Very typical resort food, nothing really wow'ed me. We did have a waiter we saw multiple times Joaquin...an older gentleman...he was so sweet to us every time we saw him. Our cups are were never empty.

We came here to celebrate for my 40th birthday with some friends. This was told to be a 5 star resort, I would say it's about a 4-4.5 .. there were some things that were not 5 star in my opinion. We had the jacuzzi jr suite room and were in building 1.. 1314... excellent view of the ocean and land to the north. The butler service was excellent and we really enjoyed the room service drop box so you didn't have to be bothered if you didn't want to. The room was super nice. The pool bars were fun and they had a lot of pools to choose from. I did note they don't have jacuzzis at the pools to chill in which was a bummer. It was cold and rainy a couple days and a jacuzzi near the main pools with bars would have been nice since the pool water was cold on those days. The beach was nice and the grounds were immaculate. Entertainment was good too. I reccommend this place for sure for the price point. A relaxing oasis away from the hotel zone.

We just returned from our 4th stay in 3 years ! Why do we keep coming back ? Beautiful resort, super service, huge rooms, pools everywhere, great beach, all restaurants serve very good food and entertainment is solid. We have had 4 different butlers , Emmanuel, Ruby, Melissa and Aaron - all amazing !!! This time we were greeted by the Director, Guitin T. and our butler Aaron. Our room was ready 2 hours early, which was just awesome. We have been to 1 resort in Punta Cana, DR. and 2 other resorts in Cancun. Majestic is by far the best so far.

First time in Mexico and I choose this resort because Expedia had a great deal for what we got. It is a beautiful resort BUT for it to be less than 3 years old some big maintenance was needed. We booked the loft style room with jacuzzi on the rooftop - with a view facing the beach. Pros- beautiful views Nice Staff Modern technology in the rooms Modern overall feel & Look resort wide Covid Testing easy and got our results back in less than 2hrs Cons- Room service food 4/10 Room fridge wouldnt get cold Maintenance needed to interior design-badly maintained Cleaning Service- 3/10 We always had to grab someone because they would skip our room & THEY DO NOT CLEAN THE HOT TUB EVERYDAY( we had to ask ) Drinks- 4/10 The coke/pepsi was stronger than the liquor Resort connivence store is WILDY OVERPRICED HUGE BUGS ( I know this may be common BUT we left the rooftop door open by accident and huge crickets came in ) I probably wont be back but hope this helps

My family had a destination wedding, and there was about 100 of us. Four rooms were stolen money in cash from your workers ! I reported it and you guys said there's nothing you can do . Refund the money that was stolen from me by your staff members!

Great staff and service decent food but could be better keep in mind I have very high standards

Luis and Raul at the Lively pool bar were fantastic. They made this experience so fun, served me well, and were great people. Thanks Luis and Raul for helping make such an amazing trip.

Came for a family members destination wedding. Resort is very clean, staff/service is excellent throughout various different positions. Pool/music/bar is always fun. Beach is close and quiet.

PLEASE do not see yourself going here for more than 2 days MAX. Since I have been here, I can't say I have enjoyed a single meal or felt satisfied with the service provided to me. My room has been short of towels, AC, and hotel service just leaves me ringing every time I call. On the upside, it is a beautiful beach if you are looking to relax the whole day or play some football in the sand. However, don't expect to have too much fun in the waters as the waves are pretty much nonexistent and the hotel doesn't offer surfing, kitesurfing, or really any water activities other than having 1 kayak. The food is as mediocre as it gets, and most meals you eat will be lukewarm at most. The sushi is all premade frozen trash, and most of what you will eat feels pretty old. The nighttime entertainment is honestly very good, definitely one of the best parts of the place. The gym is also fine, as well as the sports bar. If those "highlights" sound good to you, save yourself the cost here and go stay in vegas for a few nights. Even the room itself was falling apart, with drywall literally cracking and falling onto our floor. The shower situation is horrible, as it has no door and water just gets all over the bathroom floor. Given as we are in mexico, the water smells putrid and is definitely not safe to consume, but that's not really an issue as they give plenty of bottled water. All in all, this place is pretty trashy when you start to pay attention. If you truly insist on coming here for the beauty and relaxation, I wouldn't recommend staying more than 2 days. P.S: DO NOT GO TO THE SPA

A fantastic resort with great people and great food. Nestled up in Costa Mujeres, we were about 40 minutes away from the airport. Upon arrival we were greeted with cocktails and cool towels, and were escorted to check-in. A smooth process and he answered our questions. Our room was one of the Plunge Pool roof top rooms, which had a great view of the central lawn and pools. There are plenty of pools with swim up bars and an attentive staff to make sure you are your happiest! We ate at the Flavors buffet for breakfast every day and had great food. Lunches could have been in one of the restaurants, but we opted for the grill buffet by the beach, and was a great option! Tacos and burgers for everyone! For dinners, we did El Mariachi Loco, Bistro, and Kabuki, all of which were very filling and tasty! Cinco de Mayo had a special outdoor buffet of a wide variety, and was well worth it! All the staff, butlers (thanks Frank!), servers, guest services and more were great. Even though it's all inclusive, I would bring money to tip. It's not as much as in the states, but it means a lot to them and they take care of you and remember you the next time you see them. I'd like to thank the activities and events team for all of the wonderful things they hosted at the resort. From yoga to pool parties, live music to guacamole classes, Andrea, Luis, William, Brandon (to name a few) and the entire team did a great job of engaging the guests and making us want to do more things. When we go back to Cancun, i'd love to return to this resort and try some more restaurants and watch more shows. My only critic was the cleaning. It was more of a wipe down rather than a deep clean whenever we got our room cleaned. While it was not a huge deal for our short stay, I could see it being more an issue if we stayed for 7+ days.

I really was looking forward to this trip. I don't do all inclusive that often because I'm very particular but since I was coming for a wedding, I was open to the idea of having a fun and easy experience. If you are on a budget, this is a place for you because the staff was friendly, the room wasn't too bad and the view and the pools were fine. The decor of the restaurants were cute and the lobby bar is decent. If you want quality, good food and a more upscale experience, this isn't the place. I had a reservation for 3 nights. The first night, I missed due to a canceled flight but when I came the next day, my room was taken which was a junior suite. They gave me a better view for the mishap but ended up walking into a room someone was already occupying. Things happen I guess? My main this was the FOOD. Oh my, everything has a coconut taste? To the point I had to ask if they were making everything with coconut oil and they said no. It was disgusting, the pasta Alfredo had the taste, the cheese, the rice and chicken. Every restaurant. I couldn't eat anything without that taste. So disappointing because I was looking forward to eating all I can eat lol the cheese is watery . I mean they stretch everything and that's fine but there's no flavor

Very disappointed in how our issues were managed during and after our trip. Our room flooded, amenities missing/delayed, and room service (food) for my children mishandled. For what we paid, I expected top notch service which we did not receive. When I wrote to management, I was told things happen and they would credit a future stay. I give 2 stars because the staff did their best given the situation. Would recommend other resorts in the CUN area.

I'm a tough sell and seasoned traveler. These guys didn't quite hit the 5 star mark but they definitely have the potential to get there. Flight landed at 215. In our (private) tansfer vehicle shortly before 3pm. Checked in with bags & drinks in hand right at 4pm. A welcome drink wasn't offered but check in was quick enough that one could let it go. Friends complained of sewer smell in their room (building 5 3rd floor). We did not have this issue (building 5, rooftop terrace room floor 4). Lower Lobby Bar: Drinks were spectacular (especially g&t/ whiskey drinks) and a decent martini upstairs at the piana bar. (both use fresh herbs and an assortment of garnishes) Mexican restaurant: all food delicious & hot. Drinks ok - more on par with other resorts. Seafood restaurant was hit & miss on selections- the steak was virtually inedible at 75% fat, while the lobster and ceviche were both quite good. Buffet was as expected- soups were hot, ice cream silky-smooth. Other food was cooler than I'd like to see. Service fantastic throughout- everyone has been eager to please and very helpful.

We are here at the end of January. The resort is amazing and beautiful as you pull in. Lobby is huge and the people are incredibly nice everywhere you go. Check-in was easy and fast and our room is amazing. Yes, there are parts of this resort that are not done yet, but it's very hard to notice and they're doing an incredible job making everybody comfortable. We hardly see anything that is not finished and what little there is has zero effect on us. The bar staff has been incredible so far with a big variety of drinks. We have not met one staff member who hasn't spoke to us and welcomed us. Our Butler was also amazing during the checkout process and getting things we needed for the room.

We will start with the good part! I loved my suite but I wish it was on the all adult side! Think the two floor suites should be on the other side. Claudio at the Piano Bar was amazing!!! He made my stay awesome he got to know guests and knew our favorite drinks quickly! He was entertaining and very helpful! They rooms and resort was clean and nice! Went for a destination wedding! The food was alright now the burger place was our go to spot it stayed open late and food was good! The downside the service wasn't that great we went to couple of dinners and was sitting at the table for awhile waiting on service. Italian and the steakhouse! Also I had an experience where a bellman was extremely rude to me! During the wedding we was helping set up and the wedding coordinator said we could use a cart to grab flowers and vases from the suite to bring to the reception. Well as we was walking the bellman stopped us and forcibly took the cart away didn't offer any help. Just snatched it. That left a bad taste in my mouth. No apology. We were 5 1/2 days that wasn't a cheap stay soy expectation is great service from all. Also if you want a good drink you go to the Piano Bar or Main Lobby Bar otherwise the other bars can only make basic drinks.