William T.
Google
Be prepared to add £100 to the advertised price as a deposit, which they will do everything they can to keep.
Racism and scams, as they will do anything to make you pay the deposit at the end of your stay.
Check-out, which should take a maximum of 5 minutes, took us over an hour. The receptionist asked us to wait a few moments while she inspected the room, even though the person before us simply returned the key as part of a normal check-out. After 15 minutes, we lost patience and, above all, we didn't understand what was going on, as several other guests were checking out without having to wait like us. We decided to ask them what was going on, and they asked us to wait another 10 minutes for the cleaning team to come and inspect the room. During this time, of course, other guests were checking out without any difficulty, except for one other person of colour. Perhaps some people's appearance inspires more confidence. After 30 minutes, we were finally told that we had to pay a deposit because there was a stain on the floor in our room.
We were obviously surprised because we left the room spotless, we even made the housekeepers work easier by removing our sheets and sorting our rubbish (lining up the plastic water bottles). So we asked them for photographic proof, and there was indeed a stain that had appeared. I told them it was a fake, that the stain wasn't there when we left the room. We asked to speak to the manager to check with him directly in the room.
Once we returned to the room with the manager after crossing the entire neighbourhood again (because yes, the reception is a 5-10minute walk from your room), he noticed that it was just a little water on the carpet and not damage.
The water stain did not come from us because the plastic bottles we had put away had been moved.
But they charge you £100 for water on the carpet (which did not come from you) that dries in less than 10 minutes by opening a window.
Thank you to the manager for recognising that it was unacceptable to charge a £100 deposit for this.
From the begining, we noticed that the room had not been cleaned properly. We found lots of hair in the bed, so the dirty sheets had not been changed.
Arrogant receptionist who judges people by their appearance.
Housekeepers who want to make you take the blame, perhaps in the hope of blocking the room and not cleaning it.