Majestic Mountain Inn

I might have enjoyed my stay here, however, I had an issue with the room I paid for. I'm not sure why this happened but I'm here getting married so I wanted the top of line room available for two. It was supposed have a Jacuzzi tub and fireplace with a view of the forest. I ended up with a typical style budget motel room with none of the amenities I thought I was getting. The only compensation I received was a room at the regular rate. So I was discounted the difference of the room. I was told it was because the room was no longer available. But it said it was available when I paid for it and my friend reserved the exact same type of room a month later and she was able to get her room she paid for. I'm very unhappy and will never stay here again nor would I recommend to anyone thinking it's in the forest because it's not it right off the highway and I can literally see the gas station at the stoplight outside my front door. So it's definitely not a majestic mountain stat at all. Close to shopping and restaurants. That's all I can say for any beneficial side of staying here.

We stayed at MMI two years ago and we planned a trip back to Payson this year to stay again. Our stay 2 years ago was lovely- the front desk was warm and welcoming, the room was clean and well appointed, and the breakfast was top notch. We were excited to book a luxury suite this year, however this stay was very disappointing. It was Easter Sunday and we had been travelling via motorcycle, not much was open and it was quite warm out to be walking around in our biking clothing. We arrived an hour early and asked if we could check in- we understand this is not always possible- we were happy to pay an additional fee if needed to be able to get out of the heat. The host made no accommodations for this and did not offer a seat in the lobby or have any suggestions for where we could go to get out of the sun until 3. I was so warm and really needed to get out of the sun. The host told us to come back after 3. The BCAA rate that was posted online was not honoured as well. We prefer to deal directly with hotels, but we would have saved a lot booking online for this hotel. Our room was dingy- grease stains on the washroom walls and door. The pool was so dirty no one was using it-there were sticks and leaves that had been on the bottom for a long time. The breakfast was gross-cold, bland and the room it is offered in is so hot it is uncomfortable to eat in. My boyfriend had a few bits of sausage and egg and said it tasted like it had not been heated at all. I chose to make some toast, but the bread was so stale and dry it felt like it had already been toasted. We will not be back to MMI, and look forward to finding a new place to stay when we travel to Payson annually.

Everything about this hotel is fantastic! Raymond was super helpful in checking us in, providing pertinent info about the hotel, and giving us recommendations for things to do in Payson. The best thing about this hotel is that it is DOG FRIENDLY! There is lots of great walking space with green grass, patios right outside the door to the room, and a patio for eating breakfast outside too. The breakfast was fantastic with a huge array of items: bacon, waffles, eggs, yogurt, berries, orange juice, etc. Sandra does a great job preparing all the items and is so nice! The rooms are spacious and have everything you need. Shampoo, coffee maker, fridge, microwave, tables, etc. The fireplace in the room makes the hotel feel like a true getaway, even if you are just coming from Phoenix. The hotel is in perfect proximity to many restaurants and Arizona's most scenic hiking trails. For the price, you can't beat this hotel!

Do not stay here!! Rooms are extremely dated, in bad conditions, and I almost died in one of their in room hot tubs. Very dangerous, and no one takes accountability for their defective products. The drain in the hot tub sucked me in and I could not get out. It was pulling me in from my back and butt area like a sunction cup. It was like a magnetic feel and I couldn't pull my body out. Fortunately my boyfriend jumped in when he heard me screaming and managed to pull me out. I notified the front desk and there was not even an apology. They claimed they would have a maintenance guy check out the room, but that was never done. I asked to speak to the manager and she took 3 days to return my call. When she finally called me back (Deb) she apologized and said she was big on accountability, for me to please give her a day to speak to the owner. The next day she called me back and said a maintenance person checked out the hot tub and there were no issues like I had experienced. That in the 18 months she has worked there, there hasn't been any issue like this. She offered me a 20% off discount for my stay. How insulting is that? I nearly die in your hot tub and you offer me a 20% discount? Obviously the safety of your customers is not top priority. I had to also see a Doctor for my injuries on my own. No offer to pay for me to be checked out. Please do not stay at this inn!! It is not safe. I am seeking legal help currently for what happened and I will be posting the pictures soon here of my injuries. My back was extremely injured. Red swelling and bruising. I still have back pain from the accident in Mountain Inn's whirlpool tub. I am posting this for everyone's safety. This establishment obviously does not care anything about their customers. But I will make sure everyone knows what happened to me here and hopefully prevent anyone else from experiencing the terrifying experience that I had while staying here.

Returning customer but not returning anymore. We have stayed here before and excited to enjoy another birthday weekend at the Majestic Inn. I paid high rates to get the room with a hot tub. I know it’s an older hotel but should be kept up. The shower was dirty. The faucet handle would come off. No weather stripping on the back door. Which aloud a mouse to run in through the door. Ants in the room. Mentioned it to the front desk and they said, we are in the country. I’m well aware of the country and mice happen but when it was able to come in through the closed door. That is unacceptable and can be prevented. Noise every morning at 6:30 in the walls, might have been the pipes in the walls. Not happy with the stay and wont be back.

Hidden gem. It doesn’t look like much from the outside but rooms and vibe inside was fantastic and relaxing. It was also a great place to stay with pets. Hot tub was spacious and made for a really memorable stay

Stayed in "Luxury King" room 136. Let me start by saying this could be a very nice place, but unfortunately it's not. It is very dated and in need of serious upkeep/repairs. The room was dark and gloomy, there was mold on the stained glass window surround in the bathroom, orange bacteria growth in the shower grout, the mattress was severely sunken in, the in room hot tub had so much motor noise it was unusable, the pool is in severe need of maintenance, and don't even get me started on how bad the breakfast was. What a shame, this could be a great place.

I had hoped to come on and give an excellent review. When we first checked in, the room was clean, the beds were mostly comfortable, and I really really loved the back porch looking out over the lawn. Quiet, and very peaceful. After a long day, we were exhausted. The shower was hot, the shower head had nice pressure, and the doors were secure and shut properly. However the shower drain was clogged so we had to shower standing in the water. At around midnight, two out of the four of us we're already asleep. Turned off the light, and that's when we noticed the light switch was flickering inside. Like a LOT! I had to get dressed and go to the front desk and ask them about it. When we checked in, the room had a block on it, and the front desk person had to call the manager to get it released to check us into that room. So I went to the office and let them know. The gentleman said there was nobody to call about it and he wasn't sure how much of a safety risk it was. So he put us in an "upgraded" room in the back and said there was a hot tub in there. 🎉 I was excited to try the room with the hot tub. We got in there it was a fireplace instead. Bummer. Room was basically the same. The next morning, I went up to the office to see if we could get a partial refund on the room for all of our trouble. We had a dog in a kennel, had to break all of that down, load up everything into the car, wake up the two people that were asleep and move into the other room, unpacking the whole car, resetting up the dog kennel yada yada. It was a LOT! The front desk person said I would need to call back on Saturday and talk to the manager because she did not have the authority to do that. So I waited all week and tried to call several times, left messages, and to date have been completely ignored. I wasn't expecting the room for free, but in complete exhaustion, having to relocate a whole unpacked room/car at midnight was not cool.👎 When we come up again we were planning to stay there. I'm not sure now.😪

I wanted to visit Payson but went without a reservation to stay the night. I drove past this very beautiful place and decided to call to see if they had any vacancies. Nova answered my call and was so kind and helpful, I booked a room immediately! The bed was very comfortable and the room super clean too! It was perfect and very relaxing. The price was very reasonable and the free breakfast was great! I can't wait to go back!

Our room at this hotel had all the basics covered--fridge, microwave, two queen beds, coffee maker, hair dryer, etc. The rooms had been updated, but some things just didn't look fresh. Not all the lights worked, the electrical outlets were loose, just little things like that. If we come again, we may upgrade to a better room, as they have lots of other options. The breakfast was good with several protein options, as well as the normal, bread, waffle things. We had a door out to the back with chairs to sit and relax. They had some grills that people could use. The pool looked very nice and felt warm to the touch, although we didn't ever use it.

We're back! 5th year in a row. We still love this place. Super clean, friendly staff.

It's a good idea to read this before you book your hotel stay! Don't waste your money here. This place has turned into a dump. You're better off at a Motel 6! At least you get what you pay for! We spent 350.00 to stay here one night in a King size luxury room with hot tub, fireplace, etc! The works we thought We thought we'd have a great vacation at this price. They got us checked in late by almost 2 hours so the drinks got hot and food we brought couldn't get into the fridge so it went bad. When we finally got into our room, My husband laid on the bed and it almost looked like someone had cut their hair on the bed. He was immediately grossed out. We went back to the front office to let them know and they dropped off clean sheets fairly quickly and we had to put them on ourselves. The microwave and the fireplace did not work. The faucet to our spa tub looked as if it was going to fall off. Our bathroom sink was clogged so you couldn't run the water for very long as it took an extremely long time to drain. The pool was closed because they choose to service and clean it during the times it's posted to be open to customers which I thought was silly. The TV is really small for the distance is it from the bed. The bed is pretty uncomfortable, and everything in there is pretty dirty, an outdated. The floors are absolutely disgusting both on tile areas and on the carpeted areas. My white socks turned Black on the bottoms. It's Very difficult to find a plug to charge a phone or anything that you bring. There were bugs in the room, and everything was really dusty and dirty, with dead bugs in the windows. The fridge was so small that hardly anything fit. The worst part of it all is the customer service and care that you get when you let them know all the things wrong, broken, dirty, and disgusting in the room. They advertise for luxury upgrades, but you can't use them in your room, if they don't have these luxury's, I don't believe they should be charging you for the extra. We've stayed here multiple times before and it wasn't this bad, but this will be the last time and I hope everybody will read this and look for alternative sleeping arrangements! I will be posting pictures soon, but I wanted this to be posted ASAP! If you've already booked your stay here, then I would do everything I could to get your money back while you can before. It's too late!

I would not stay here ever again. We could not turn the air conditioner on because it was covered in dirt and dust. Only one maid showed up the whole weekend and no one would come to clean it. So we suffered with the heat every night. The drain was also so clogged up. I got some Drano from the front desk but that did not work and it was disgusting when I looked down in it. I took pictures of all of this.

Clean. Quiet. Helpful staff. Overall good overnight stay. The breakfast was good and the lady proving breakfast service was lovely.

Such a great location but not a nice place. Paid $370 for a luxury king with spa. The room was really dark with old gold brocade curtains on the window and door to the patio. The bed was lumpy; I woke up with a backache. Coffee pot was really dirty. The breakfast was questionable so we went across the parking lot to Tinys. Some kind of round discs that looked like eggs, bacon and waffles that you make yourself. The pool was nice and chilly in the 90 degree weather but the surface was crumbling and there were no towels. Won't return. A real disappointment.

Such a cute little hotel. Yes, it's dated and older. The staff is so great, grounds are so relaxing and it's one of the better choices in Payson especially for just one night. It definitely was better a year ago so not sure what's happening. Fargos next door is a bonus!

We enjoyed our 1 night here. Had a queen deluxe room, which is a 1 story unit with a fireplace. Very cozy room, pine ceiling, stone fireplace. Quite rustic and showing some wear, but still pleasant. Parking directly in front of the door, very nice. Quiet, no disturbance during the night. This is where we will stay when visiting Payson.

Very nice and clean with friendly, helpful staff and well kept grounds. Pet friendly with a nice area for your pets. Beds were a bit lumpy and seemed small for a queen. Overall, I'd recommend the place and wouldn't hesitate to stay there again.

Our stay was delightful, nice place. Free breakfast. Ady, the gal at the front desk has the biggest smile and is very friendly and helpful.

If you are looking for a clean room to sleep in this will be a great place. However, the beds are extremely hard and uncomfortable, the door seals are not tight around to doors a let a lot of light and noise in through the door and finally the black out blinds let in a lot of light because the air until blows the curtains up. Staff was kind and helpful just not the most comfortable accommodations.

Love this place a quick romantic getaway with the wifey and our dogs, hot tub and fireplace in room can't get any better than that and only an hour n 45 min drive from home PHX area..

Do not stay here unless you want to get bit by mosquitoes! There were lots of mosquitoes flying around and all over the walls. We killed them with my flip flops! My boyfriend got bit on his butt! The carpet needs replacing it was dirty and stained. We told the lady at the front desk about all the mosquitoes and all she said was, "How did they get in there?" Really?! Probably through the front and back doors. Who knows?!

When we arrived and entered our room, we found an envelope on the bed with a note."Tips are appreciated." When we went to wash our hands we noticed there was none of normal amenities like soap, shampoo, or lotion. Shampoo isn't a problem because we normally bring our own. We had to go to the office to get them. The next morning we went to take a shower, and noticed there was no shower curtain. Guess I should have noticed it the night before. Back to the office again to notify them. Here is your tip. Make sure the room is ready before you rent it out!

Not a lot of choices up there. Average middle class types of room. We were told it was a full house. Our room had air-conditioning, but it turned on every 15 minutes and was SO LOUD when it kicked on, sleep was never had. The next morning, from our one night stay (there is NO WAY we would stay in that room another night), I exhaustedly checked out. I spoke of the disruption but was told the manger would get back to me the next day. I reached out twice and was never responded to. That disrespect CERTAINLY says they don't care and therefore, I would never stay here again.

I rarely post reviews but this one I think it is necessary for people looking for a place to stay in Payson. We were very disappointed in Majestic Mountain, Inn. My husband remarked that it was a room with a fireplace, but really a motel six. There was no Kleenex in the Kleenex holder, when we sat on the upholstered furniture dust flew up. The breakfast was disappointing. I wouldn't recommend this inn.

Staying at a beautiful Inn, at Payson, AZ. Located in the mountains, very serene and peaceful. Covered in trees and walking paths. The rooms are very nice and cozy. The beds allow yourself to melt into them, so comfortable. Has a back door that has a small patio with chairs and table (first floor only) They have even more amazing rooms with Jacuzzi's inside. Very quiet. They offer a hot breakfast, not so good. Other then waffles, not much else is good. Cereal and oatmeal are other options. They have a heated pool, which was closed. Highly disappointed there, since it is quite warm. Payson is a small rural town. It has all the conveniences small shopping area's, wonderful dining, etc. We ate at Fargo's steakhouse, which was within walking distance. It was fabulous! The forest is beautiful here, plenty of hiking. Rim Lakes are located nearby. You can also find fishing, horseback riding, and camping. I gave 3 stars as overall experience. The staff is 5 star, rooms are 4 (hand held shower heads would be great) they do need safety bars in showers. Hot breakfast, gave 2 stars, was a huge disappointment, patty eggs and patty sausage (gross) plus hot waffles were offered. Along with cereal, oatmeal, toast items bagels, English muffins, of course there is coffee and orange juice. Finally mid May, which is warm here, their heated pool was closed! Zero stars here, extremely disappointed! I'm reediting my review. Having not wanting to be a Karen, and complain, I didn't say anything. However I needed relief as I am disabled and live with chronic pain. I let staff know I needed a jacuzzi room since the pool was closed. As I stated before the staff is 5 stars. They were able to get me a jacuzzi room without notice! I'm now thankfully, sitting in a jacuzzi getting much relief! Thank you!

Jennifer at the front desk is absolutely a nightmare!! I was in for a small issue, they charged me 4 times of $216.60 and instead of that, it should be free stay. We had a coupon for 2 free nights and we only stayed for that 2 nights. She was roiling eyes on me & breaking a stapler on the table super loud & using cursing words. I was being polite the whole time and constantly saying "thank you" to her but she ignores me. Now I can only await till contact the manager again for my refund and the most important, Jennifer needs to get fired! VERY upsetting morning!! Other than the awful front desk, we love the hotel itself, nice cozy cabin style room with jacuzzi & pet friendly. That's only why Im giving 3 stars.

Great spot in Majestic Payson! Rooms are very clean and spacious. Staff is top-notch! Free breakfast and they love pets. Maybe not a pet king cobra, though. Leave him at home.

It doesn't look like much when you pull in and I was wondering what we were walking into... I was so surprised. We upgraded to a jacuzzi room. It's like 1980 meets 2010. We were in the little individual cabin rooms and while attached to your neighbor, you hear nothing. You can keep the fan on all night for even more noise reduction. We were here at 30 degrees with snow in the parking lot, but the room was cool, not cold. Actually the perfect temp for sleeping. There was a fireplace for more warmth but we didn't need it. No Red Hot Moments here. The jacuzzi rooms are large and the wifi is so easy to use. We arrived after midnight and check in was easy. The breakfast was generic, but the employees are nice. There is a negative side. We walked into our room and it reeked of weed. Seriously permanently imbedded. There is a pretty steep fee for smoking so why didn't they use that for cleaning? However when checking in after midnight on a Friday night we couldn't be choosy. When I spoke to the front desk in the morning they said it had been sprayed 3x but to no avail. They lost a star for even thinking about renting rooms like that.

Fraud alert, I stayed here back in April of 2023 and was double charged for my room. It took over 3 weeks to be refunded. The owner Harvey new and did nothing until I refused to give up. I thought it may have been an honest mistake, so I stayed there in September 2023 and was again double charged, as was my friend. They refused to help stating they would have to speak with the owner Harvey. I told the desk clerk I would be filing a complaint and a few hours later I was refunded. I believe this is a common practice and count on people to get frustrated and five up so they can double their money.

We have stayed here for years and never had issues, recently its changed management and what a nightmare our stay was. Checked in, 1st room had broken tv, lifted rugs at base of bed, tripping hazard, spa tub was gross call front desk and they moved us, 2nd room got settled in , turn fireplace on smelled gas called front desk RUDE manager PATTIE recommends not to run fireplace and stay in that room, what a joke- 3rd room and (3 hrs later ) we settle in , spa is filthy room smells, bed was like sleeping on a dumpster mattress and they made zero accommodations and charged us even more ( $100 ) for the 3rd room, they waited till we were out of town to charge our card. Pattie and the new owners have ruined a once very awesome place to stay. Don't waste your time or money at this place, seriously this place is overpriced and the front office new owners are a complete joke.

I stayed at Majestic Mountain Inn for 2 weeks. The rooms are incredible. You can get a room with 2 queen beds and a fireplace or 1 king bed with a fireplace. My associate had a room with a king bed, fireplace and a hot tub. The breakfast is free and very good, eggs, bacon or sausage, waffles, cereal, toast, bagels, English muffins, donuts and fruit cups. The grounds are very private and beautiful. Year round swimming with a heated pool, a grill to cook out if you want. Also near to restaurants and gas stations. Staff is incredibly friendly and attentive. Will stay here every time I come to Payson.

MMI has a reputation of being the most prestigious and luxurious hotel around. Inside a very, VERY small podunk town called Payson. That makes this place very difficult for me to rate, considering the number of anomalies and missteps I encountered. However, it was a surprisingly nice hotel. In order to give a fair and accurate review, I have to review it within the limitations of its surroundings and competitors. In short, Majestic is about the most a person could possibly expect to get as "top of the line" when visiting a modestly quaint and simple town such as this. That's why I chose this hotel really. Literally every other hotel in the area either didn't meet up to my specific requirements (given I had a family of 4 with me) or didn't rank above 3 stars according to other Yelp reviews. So you walk into Majestic and it looks somewhat reminiscent of a log cabin type feel. Very woodsy, rustic...almost puts you in the mood for camping (even though I don't do that). That said, we can move onto the rooms. The double queen size bed with fireplace attached was...a lot smaller than the cleverly angled pictures suggested. Seriously, there wasn't even space for a work desk; which is bizarre because I've been to HUNDREDS of hotels in my life and just about all of them had a work desk inside. Including the single queen sized bed rooms. Majestic is literally only the second hotel I have ever seen to not have a computer desk station in it. Oh well, whatever. I came here to visit a friend, not surf the web, right? About that Internet connection though.. It was slow. Too slow to call it "high speed" really. We're talking like 3MBps. Somehow this was just barely fast enough to stream YouTube and Netflix though, so it wasn't completely terrible. One thing I found impressive was the individual modems dedicated to each room. You connect to their complimentary WiFi by the signal which corresponds with your room number. A very nice touch and honestly the first time I've ever seen that executed so well in a hotel. Oddly enough however, there was ostensibly no free WiFi in the breakfast lounge. Like, is there ANY reason for this?? As far as the room itself, everything was clean, the beds were as comfy as any other hotel I've been in, and once I discovered the surreptitiously hidden instructions on how to operate the fireplace (behind the friggin lamps of all places), it was surprisingly effective at keeping the room comfortably heated. And it was temperature controlled. So it didn't need to be constantly burning throughout the night. This thing was so effective, there was almost no need to run the conventional heat via vent. Came in real handy on those 19 degree nights. Now, let's talk about this hot breakfast of theirs real quick. Because I almost had to resist bursting out laughing when they advertised it so proudly. Most places that do this serve a rather dubious execution of said breakfast. And this one was...strictly by-the-numbers. I don't really know how else to describe it. But it definitely didn't fit with the rest of the decorum of this place. The fact that I could get a better hot breakfast at the Holiday Inn is quite embarrassing really. The eggs were fake as all hell, the hashbrowns were dry overcooked on the outside, the selection was limited (but what hotel without a breakfast bar isn't?), and the coffee was weak as sh!t. I realize I can be a pompous ass when it comes to hotel breakfast. But c'mon! How hard would it be for them to make REAL eggs? *sigh* One other really strange anomaly I should mention was the fact that the hotel lobby only gave their guests one key. ONE! Now, usually the standard is a minimum of two. But for reasons I'll never understand, they said they were only allowed to give guests one key because they were "running low". Okay? WTF kind of hotel runs out of magnetic plastic cards for keys? Is there a black market for thieves desperately seeking plastic key cards?? Oh well, whatever. But as stated, this was the absolute best hotel I could have possibly expected for a town like Payson. And frankly, if I were to revisit Payson, I wouldn't even consider staying anywhere other than the Majestic. My recommendation is: if you have the cash to drive and visit this remote part of Arizona, you might as well pony up the extra mula and spend it at Majestic. I doubt you'll have a better experience anywhere else in the immediate area. In the scheme of things, I'm giving Majestic Mountain Inn 4 cozy fireplace heated bedrooms out of 5.

When in Payson Az do not stay at Majectic Moutain Inn! They screwed up our prepaid reservation said they had no rooms. Then all of a sudden there was a room but it need to be cleaned. So 2.5 hrs later at 930pm our room is ready. We go in to find dirty sheets with stains and boogers on them so bad I got sick. Bloody boogers on the wall and what looked like actual shit on the walls and roaches. There was so much more! The rooms do not look like the pictures and dont let the review fool you, the roach was given to the front desk w picturs we got our money back and will never go back. I almost forget mention the older lady who was working the front desk was super rude not only to us but calls. She kept insisting that it was not their fult our resorvstion was messed up and she was getting the room cleaned but we would have to double pay for our stay. Turns out once a staff who was called in to help was able to locate our reservstion, who ever there enter our reseration from hotels.com entered the wrong date. Its a shame that hotel could be a really nice place if it was clean, roach and bug free!

This is definitely an aged property that needs a lot of updating! We stayed there for three nights this past May. m Our room was clean and the staff extremely friendly and helpful. The pool was green and not usable. why would it not have been ready? And why where we not told this when we called for reservations? The breakfast was a bit beyond gross.

Came here for my wife's and my 1st Anniversary. Paid for the Luxury Suite. I had to call the front desk regarding our fireplace not working. A person came out to relight the pilot light. After dinner, returned to the Majestic Mountain Inn, and the fireplace still wasn't fixed. I called the front desk at 8:30pm, and no one answered. I kept calling until someone picked up the phone at 9:00pm, and was told someone would be here to fix it. It's now 9:45pm, and the office closes at 10:00pm, so I do not believe anyone will come. You pay more for features, yet I shouldn't need to pay for features that don't work! I will never stay here again, and as soon as I return home, I'm calling my Credit Card company and dispute all charges!

I keep wanting to like this place, I really do. The in room jacuzzi tub will mask a lot of sins. To be fair I'm not sure they did anything wrong. We may just be having bad luck here with it only being their fault half of the time. This time the room next to me checked in with dogs. The owners left the dogs in their room that morning to go God knows where and the dogs began incessantly barking, waking us up. I rapped on the door, called the front office, the office called them... the dogs were still barking while my less than considerate neighbors were nowhere to be found. I'd say the only thing the hotel could do differently in this case is to make a clear policy that if your dogs are in your room, you need to be as well. An aside: if you are vacationing with dogs, don't be a jerk. Some people are trying to sleep in, relax, take a break from loud neighbors, and have a nice time. Don't be THAT guy.

Definitely exceeds our expectations for the price! Stayed in a king room with two adults and to our surprise, it's very spacious. There is a couch and table with two chairs, as well as a mini fridge and microwave. Complimentary breakfast in the morning and friendly staff. Overall, we would absolutely stay here again!

Not a bad place, but definitely has some upside. Rooms were comfortable, but a bit dusty. Pool and bbq's were adequate but not well kept (pool gate didn't latch properly, bbq's dirty). Worst part of the experience was the fellow vacationers. Guests on either side of us partied until 330am and smoked all weekend, in spite of the non smoking signs clearly posted everywhere.

WARNING: MAKE SURE YOU BOOK DIRECTLY WITH THE HOTEL AND NOT A SCAM WEBSITE. We got scammed when my husband unknowingly used reservations.com to book the room. They had a big hidden fee and charged double the normal price of the room. The link yelp gives you is a good one, but be careful if using google to find their website. There are a lot of fake ones out there. Clearly this was not the fault of the hotel. This is the best stop in Payson. Staff is nice, room was clean, nice little town. I have stayed her a few times and have never had a problem with the hotel. I didn't love the breakfast, but I NEVER like the hotel breakfast anywhere.

This place is quaint and worth staying at. I've been to chain hotels that are much less impressive. My first impression was at the 3 star level (the girl checking me in was stunningly beautiful but could use a little tune up with the personality). My room has high ceilings, a little fridge, microwave and ice cold AC. I bumped up a whole star for the simple fact that there is a bottle opener mounted next to the fridge. I'm not even drinking beer but I love that it's there! If I ever come back up here, I'd stay here again. I do think it's a little pricey but hey, it is what it is.

My husband and I discovered MMI about 9 years ago when we got engaged and wanted a weekend getaway. We've returned a handful of times over the years, most recently on Christmas evening 2021. We get the same room each time - king deluxe which includes the big hot tub and fireplace in the room. The staff is always friendly and accommodating. We requested a later checkout which was not a problem. We love the fact that our dogs can come with us and there's ample places for them to go to the bathroom or for a walk. There are poop scoopers and trash cans in several locations. Is the room super up to date (decor wise?) - nope. Is it spotless? Nope. This is a medium star hotel in a medium price range. There's a simple breakfast offered daily. Nothing over the top, but a good selection of warm foods. What it does have are friendly people, a great, easy to find location and anything needed is a 5 min drive max. Our favorite restaurant is El Rancho (try the cheese dip appetizer!) and it is only a few minutes away. There are parks, playgrounds and even a dog park in Payson. We have never had a problem while staying here. The cabin-like feeling of the rooms is relaxing and perfect for a one day getaway from Phoenix.

Found hairs in the bed...two types. Called front desk attendant (Jennifer). She actually said, "hmm...well...we're out of sheets. Would you like some blankets?" Jennifer was nice but poorly trained by management in how to respond to situations of this sort. I went to the front office to talk with her and showed her pictures, including pictures of the tub which also had a hair in it. I still have all the pics. And when I wiped my finger on the chrome fixtures in the shower, it became shiny where my finger was. Eeeww! She eventually moved us to another room (no upgrade). Again, she lacked experience and was afraid to make the necessary and appropriate executive decision. The second room also had dirty fixtures. She said the manager would not be happy to learn about the lack of cleanliness, but when I discussed the issue with him the next morning, he didn't seem very concerned. He did give us a small discount on the bill. We will not be staying at Majestic Mountain Inn again and our friends who live in town have insisted we stay with them in the future. They said we are the second set of friends with bad experiences at this hotel. The other friends found a partially eaten chicken bone in the bed. The only redeemable part of the stay was the very kind lady (employee) overseeing the breakfast bar.

Rom was Clean, but in need of a lot of upgrades. Rooms have a back door onto a patio. That was nice.

Nothing too majestic about it. Check in was rough. Couldn't get any help from the person who actually knew what to do. So I waited a really long time to check it. Bed was hard. But the room had everything it needed with a nice informational book. We used the pool which was clean and lots of sitting areas. The breakfast was pretty good but the waffles tasted a little weird. Overall it was okay. Not a lot of noise even though it's right by the road. I probably wouldn't stay again. Not worth the price.

Room was okay and seemed clean enough, BUT: 1. There was a mask mandate in place in Payson and no one was wearing a mask! You're meeting with people all day and you can't wear a mask to help stop the spread of a deadly virus? 2. There was no soap in the room and when I called down to let them know, she said "you'll just have to come down here and get it". 3. I asked her about the steak house next door - was it good, what was there best dish, etc. She raved about it and I said we'd be going there for dinner. We walked over there and it was closed. I stopped back in to the front desk to see if she had any other suggestions and if she knew why it was closed, and she said they were closed on Sundays. Maybe she could have mentioned that before?? 4. There was a place for a hair dryer in our room, but no hair dryer.

Ok the service it Terrible, the location is fantastic. The rooms are very dated but you get a fire place ans you can bring your dog. Now if you bring your dog be prepared to be charged something random. We were told a dog is $25 when we booked. When we checked in all of a sudden it goes on weight ans was $50. I told them I was told $25 and they blamed it on the person making reservations being néw. I did not want to argue. We were there for just a quick one night get away from the valley and hit the snow before summer hit. Not sure if I would stay there again?

I tried booking online for 2 days but only Friday was open at $169 a night. I called and was able to book both nights, when I got confirmation the rate was $229 a night. When we got to hotel to check in I mentioned to them the over $50 difference, they said well we have online specials and we cannot price match. I was surprised since every other hotel I have ever stayed at will match any price discrepancy on their own website. The rooms were filled with mosquitoes and I am but all over my legs (about 40 bites) I wish they would have said it's mosquito season I would have gotten spray or something. We had over 10 rooms for our softball team and all had some problems.

I really like this hotel. It's very simple. I like that I can park my car right in front of my door and I like that there's a little patio that leads to an open grass area. Huge benefit when you've got the dogs with you! Yes the rooms are not "modern" but I think there's a home-y vibe to it. And it was clean, which I care about more. It's also pretty peaceful for being right by the road!

Never again . It looked like a great place with decent reviews, lady who checked us in was great. However we get to room and noticed it doesn't lock you have to use deadbolt while u inside but when u leave no way to lock, notified front desk was told there is a camera right outside it would be ok . The hottube in room had pink mildew so had to scrub it before use. When checking out told the other lady about door and she rolled her eyes and said ok what could she do about it. I really wish I got tge great experience others reviewed but that was not the case. Maybe new management or staff who knows. But do not recommend this place at all.

We stayed here in January 2021. When two feet of snow fell, our stay was extended by two nights, as all the roads out of town were shut. Luckily this was a great place to be snowed in. Staff worked well to mitigate the storm's inconveniences and gave us discounted rate. Our fireplace room was very cozy, and the patio and courtyard were truly Majestic in the snow. Wildlife too: The pine trees housed robins who were eating the snow. Huge ravens taunted us from treetops as we dug our cars out. My kid even had a blast. WiFi worked well and we made a snowman. Electricity and hot water never went out thankfully. We were initially booked an incorrect room for the first night but the rep took care of that. Mask wearing didn't seem a staff priority, and this was pre-vaccine times. (Same for most of Payson, really.) The continental breakfast was good and the room had a micro and fridge. There's beer and wine to buy at front desk. Staff accommodating and friendly. We'll be back.

Hotal room with jacuzzi was very nice. I would have given5 stars but breakfast is so terrible fake skinny bacon powdered eggs that was all i needed not to eat there again. For such a nice hotel with great rooms i feel they need to do better for Breakfasts, especially what they are charging for room.

This would have been my 63rd hotel night this year; suffice to say I travel a lot. But, in a first for me, I checked out at 10pm and drove 3 hours home to Tucson after spotting a cockroach climbing up the bedroom wall. First impression of this place was OK - I like how one door opens into the parking lot while another door opens onto a cute courtyard with a little patio table and chairs. And I was able to walk to dinner next door at Fargo's steakhouse. The room was OK...probably more like a $69 room than a $99 room, but it's pet-friendly so my choices are limited. However, I was not about to lay awake all night worrying about cockroaches. (Which seem to be a problem in several Payson hotels, hence why I drove home instead of going to another hotel!) On the plus side, they didn't give me any hassle at all - I called the front desk and they said come turn in your key and we'll cancel the charges. It seems as though this has happened before, but I was relieved not to go back and forth about getting a refund.

The hotel is outdated and could be cleaner. It is great for dogs. We brought our Golden Retriever. The free breakfast is awful and they ran out of food. If you want to eat, come early. I asked the manager to call me and he never did

We stayed in room 105 this time. Thought they deserve an updated review because things were a lot better. Pillows were cozy and the room was fully stocked. It was clean and comfortable. I was totally impressed by the way the grounds are kept now compared to last time. Specifically, a guy named TJ has really cleaned everything up. I would have even used the grill. Breakfast was still uninspiring and we didn't use the pool but overall a great improvement to what it was a year ago. So glad we came back! We stayed in room 109 because we were attending a wedding and this is where the wedding party stayed. There's a saying that goes you get what you pay for. This might be an inexpensive choice and have free breakfast but the grounds and bathtub were filthy and the breakfast was uninspiring. There were two lightbulbs out in the bathroom that I had to have housekeeping come change just so I could see to do makeup. The pool looks like it needs resurfaced and the concrete was full of dirt and debris. The pillows are terrible and the bed not so comfortable. I attached photos of the bathtub and the cockroach by the ice machine as well as the dirt and debris on the ground and the trashcan's so you can see for yourself. You can tell this place needs a major refreshing and management does very little to get bye.The positives were that the staff was very attentive and even called to confirm our reservation. The location is convenient and looks like it would be very charming place to stay if they would only care A LOT more.

First off, the room itself was great, it was bigger than we expected, had a fireplace, big jacuzzi tub, and was quiet despite having people on either side of us. It was a great room to pass out in after 6+ hours of driving. Despite how great the room was I was left feeling slightly annoyed by the interactions with the front desk employees and their lack of Covid-19 safety protocols. They are not really open 24 hours, the front desk closes at 10 pm and you have to call an alternate phone number to have someone come and check you in. I arrived at 10:05 pm and called this number, the woman on the line seemed not happy that she had to come down and check me in (I have worked in customer service before and know how annoying it can be when customers come in right at closing so I apologized for being late and explained the delay, but she just wasn't having any of it). In addition to her seemingly being inconvenienced by my arrival she was not wearing a mask, which made me uncomfortable. The next morning when I checked out the two employees in the office were also not wearing a mask and again made me feel as if I was an inconvenience for my late check in the night before. Finally, when I received the receipt I noticed they charged me for our pets ($30), this is fine, it just would have been nice for them to mention the fee when I had called asking if they were pet friendly. Overall, if you don't care much about Covid-19 safety protocols and arrive before 10pm this place is great.

Stayed one night. Be warned, if you want an extended check out they will charge you $30 for 1 hour, and NOT tell you that at the time of check in. Dispute now with my credit card company. And the beauty of our unexpected charge was the place was almost empty and we left the room only 30 minutes past regular check out. If we had known about the charge we would have left earlier. Dark haired female on reception is extremely rude. Disgusting attitude. Without doubt the worst person I have ever had to deal with while traveling. Why are you even in hospitality? Room was ok. Dark but functional. Room and location a three star review but awful, unhelpful receptionist ruined it. Please find somewhere else to stay. And if you are looking for respect shown to guests by staff wearing masks, then again, stay somewhere else. Truly Awful.