Mali Namphu Boutique Hotel, Vientiane

I recently booked this hotel through Agoda and had a very disappointing experience. The photos online look fantastic, but the reality was completely different and far below an acceptable standard. When we arrived, the room and facilities were in extremely poor condition. The furniture was falling apart — the bed was literally held together with makeshift brackets, and the table was broken and delaminating. There was thick dust everywhere: on the bed head, floor, lights, and electrical outlets. The bathroom fan was covered in heavy dust, and several electrical outlets were loose and coming off the wall, which felt unsafe. The swimming pool water looked stagnant and had a layer of scum on the surface. Overall, the property was very run down and clearly not maintained. Also, the smoking area in the garden is horrendous, its a place where all the smokers sit and the fumes come into the room, so you can sit in the room without getting smoked out. I’m honestly perplexed by some of the positive reviews saying this place is lovely. Based on what we experienced, the hotel is extremely run down, and for the price we paid (around $50 NZD), we’ve stayed in far nicer places across Laos and Southeast Asia. The staff at the front desk were not helpful at all. I raised the issues shortly after checking in and showed them photos, but they didn’t seem interested and simply told me to contact the manager. To be fair to the manager, when I reached out to her on WhatsApp, she was very understanding and professional. She acknowledged the issues and said she would speak with Agoda to arrange a full refund for us, which I appreciate. I hope management takes this feedback seriously and improves the property, because the current condition does not match the photos or description online.

I stayed at Mali Namphu Hotel for two nights and had a wonderful experience. The hotel is very clean and attractive, with a calm and quiet atmosphere that made my stay relaxing. The staff were extremely friendly and helpful, always greeting me with a smile. The breakfast was delicious and fresh, a perfect way to start the day. The location is ideal, close to the main attractions yet peaceful enough for a good rest. Highly recommended for anyone visiting Vientiane — great value and excellent hospitality!

Reception staff were very friendly and welcoming. The courtyard area of the hotel was beautiful! Lots of greenery and outdoor seating area, however for us this seemed to be the only area the wifi actually worked, as we were on the 3rd floor and the wifi did not work in the room. We spoke to the front desk however they could not help us with the situation and insisted it was working throughout the hotel. The pool looked nice however we had no time to use it. The hotel itself is in a good location, close to many bars, restaurants and coffee shops. The rooms need an upgrade, and definitely need more plug sockets in the rooms.

Laos veintain city centre Older hotel but Cleaning and neat. have a good gardening environment space yard inside of the hotel. Seems like a French style building. Also have a very good location where nearby the riverside nigh market. It's definitely worth staying here again. Very good experience and enjoy it. 👍🏡😊

This hotel is really great! It’s not perfectly painted or very modern and fancy, but everything that matters is excellent. The staff is great. The rooms are spacious. The air conditioning is strong and cools the room quickly. The laundry service is cheap and quick and very convenient. The location is great and walking distance to the river. The breakfast is delicious and very generous and the fridge is loaded with drink choices and snacks are available as well. All of them are reasonably priced and convenient. They also have a drink cooler in the lobby if you need it. There is also a Mini C convenience store a 2 minute walk away. The courtyard is removed from the street and feels secluded. We stayed 6 nights and wanted to stay longer but they had already booked our room by the time we asked about it. We’re in a new hotel now and I already miss it very much. Our new hotel is fancy looking and very well painted but nothing works. The air conditioner is noisy and pointless the TV isn’t working. The laundry cost twice as much and they offer no drinks or snacks for purchase. This place had great photos, but looks can be deceiving! Mali Namphu Boutique hotel is a great choice!

I stayed as a single woman in July 2025 Pros Lovely front desk staff - so friendly and helpful. Thank you! Gorgeous, leafy green courtyard with tables & umbrellas to have breakfast in or just to relax - so nice! A pool - although I didn't use it Good location, close to everything A decent breakfast, I just wish there was more veg food Cons Rooms could do with an upgrade & more powerpoints in more easily accessible places, difficult if you want to charge multiple devices. The room behind the kitchen was dark & noisy, better to get a room upstairs, much brighter although people pass outside so not really private Had a bit of a backpackery feel to it - not really a con, just not for me

Imagine this: you take a 6 hour bus, you wait several hours for a flight, you finally land and then take another hour or two to process customs because there are a ton of people and two pens for filling out the forms, catch a taxi and finally arrive at your hotel exhausted and THIS GUY is talking to his girlfriend on the phone. Doesn’t even look up when you stand there, even though it is literally only him and you in the empty lobby. Doesn’t even say “Please wait one minute I’ll be right with you” or anything like that, just keeps talking sweetly on the phone. After waiting several minutes I just left and went to another hotel nearby. I have stayed here before though on my last trip to Laos and I can tell you that it’s an ok value if you want a cheap place but I had to change rooms because my bed felt like it was going to collapse, and everything felt like it hadn’t been touched in 10 years. In summary, if you want to save money it’s not the worst, but the facilities are not great and this guys awful service was the last straw. Won’t be back.

This is an older hotel but it's reasonably maintained. The room was clean and well maintained. The staff was excellent. They were are pleasant and helpful. The bed was comfortable with good linens. The neighborhood has lots of good restaurants and it's not far from the night market. I enjoyed my 12 days.