Al Salloum Travel & Tourism (Owner)
Google
Two Different Experiences in One Resort – Honest Review
We stayed at Malibest Resort and had two very different experiences depending on the section of the resort.
When we first booked, we couldn’t find availability in the Premier/Beachfront section (which is known to be much better), so we had no choice but to book in the older/back section. Unfortunately, that part of the resort did not meet our expectations at all — the room condition, location, and overall experience were below average. I would personally give that section only 2 stars.
We explained the situation to the reception and requested to move to the better section. They asked us to come back the next day. At that point, I told them we were thinking of moving to another hotel altogether, since we weren’t able to use or enjoy the first room at all. Thankfully, the staff were kind and did their best to help us.
They managed to find us a room with a king bed in the Premier section (although it was not sea view), and while it wasn’t a family room, we managed — my son slept on the sofa. The room was much better overall — clean, well-located, and more comfortable — and I would rate this section 4 stars.
However, there was miscommunication about breakfast. When we moved to the new room and paid the difference, I asked if breakfast was included, and I was told yes. But the next morning, we were surprised to hear that breakfast was not included, which was disappointing and confusing.
To be fair, it's not the resort's fault that we arrived late or booked the lower section — and we appreciate the staff’s effort to improve our stay.
Overall Summary:
Older/back section: 2★ (Not recommended)
Premier section (not sea view): 4★ (Recommended)
Advice: If you plan to stay here, try to book early and directly in the beachfront or premier rooms, and be sure to confirm clearly what’s included, especially breakfast. It makes a big difference.