Jennifer H.
Google
I was very disappointed with my camping reservation and check-in experience resulting from misinformation provided by an employee.
My original intent was to reserve a "Rooftop Tent Only" site for my car-attached hatchback tent setup, as it offers a similar footprint and function to a standard rooftop tent. When I called to confirm this arrangement, the employee I spoke with advised that only traditional rooftop tents were permitted. They recommended, instead, that I book a standard "Tent Ocean View" site, which I did based on their advice.
Upon arrival for check-in I was informed by the counter employee that the "Tent Ocean View" sites require campers to park in a remote lot and transport gear using provided barrels. This arrangement is completely incompatible with my car-attached tent setup, a fact I had explained during my initial phone call.
The check-in employee brought the manager over, who eventually located an open "Rooftop Tent Only" site for me. While I appreciate that the situation was eventually resolved and a suitable site was provided, the exchange was handled poorly. The manager’s initial reaction included questioning whether I was sure I had called the correct facility and who I had spoken with, which felt dismissive and placed the responsibility for the error on me. Furthermore, as I was leaving, the manager suggested I purchase a traditional rooftop tent, RV, or van for future trips, a comment I found highly inappropriate given that the entire issue stemmed from a staff error.
I understand mistakes happen, but the incident highlights a significant lapse in communication and customer service:
1. I was intentionally steered away from the site type I needed by an employee who recommended an incompatible alternative.
2. The resulting inconvenience at check-in was met with a lack of accountability and condescending remarks.
Finally, regarding the premises, the sites, including the one I was eventually placed in, were extremely close together. The dense, "packed-in" nature of both the RV and camping spots detracted significantly from the peaceful experience I was seeking as a solo camper. I do not plan to camp here again based on this interaction and the quality of the sites.