Pam F.
Yelp
Beware of this scam in the name of health unless you have disposable income. Just use your heating pads, tens unit, Jacuzzi and ethical masseuses and chiropractors who bill fairly. As a professor without a trust fund, I work for every dollar. Kat at the front desk will reel you in promising their billing department "knows all the codes" and "will resubmit claims until reimbursement is secured." False: their billing lady Donna did not "know the codes" and never submitted the claim to the correct address in the first place, and did not make a single call to my insurance once she had my out-of-pocket cash--breaking the receptionist's promise.
And they didn't stop at just keeping my money. They kept my $850 PLUS an over-payment of $1100 from my insurance. Their chiropractor failed to fix a rib twice so it took three $350 visits plus he prescribed $150/hour massages. Three attempts at twisting my torso to relocate my rib: $350 a twist?! With my insurance, this would have cost $15/visit with my co-pay, but this place charged me as a cash patient and made me pay up front until insurance paid. (Kat said, "Yes, this is Malibu. Everything is expensive.")
So for six months, I made calls and filed claims and appeals myself. Finally, my insurance granted me a one-time courtesy reimbursement for this out-of-network provider. BUT my insurance over-paid by $1100, and Malibu Wellness kept this. So I filed complaints with the Attorney General and Chiropractic Board and Kaiser. Their services were not worth $850 in the first place (three visits, one twist a visit, two failed attempts, prescribing several hours of massage--also at their clinic). It is a racket in the name of "health," and their receptionist smells like cigarette smoke. Heating pads, a tens unit, Jacuzzi, and an ethical chiropractor--not at this racket!--are the cure.
