Mallku Cueva

We stayed at this hotel for two nights while traveling through the Altiplano region for a couple of weeks. It was the most expensive hotel of our trip. While the common areas are spacious, the actual room was very small. In fact, I would say the only real advantages of this hotel are: 1. A rich breakfast 2. A warm environment Although the hotel claims to be pet-friendly, we were asked not to enter the restaurant with our dog – even though there was no one else inside at the time. Also, the receptionist spoke only Spanish, which might be challenging for some travelers. Overall, my impression is that it’s better to look for another option unless having a warm room at night is your top priority.

The hotel itself is very cool and quaint- great decor built into a rock. Very cave like and low light ambiance. The community area is a big space and comfortable. We played games there and had plenty of room. The actual rooms are small and have very low ceilings in door ways ( my husband had to duck his head). The food was mediocre. Staff was friendly. Wifi doesn’t work well, but in fairness it is in the middle of nowhere and hopefully you are on vacation and not working! The water pressure and water heat was great the first night when there wasn’t many people in the hotel, but no hot water the next day when the hotel was much busier. All and all, I’d stay here again.

COLD AND BAD HOTEL. This hotel is giving The Shining. We were the only ones in the hotel. Conveniently there was no hot water whilst the fireplaces were supplied by enough gas to semi-heat the cold hotel. After checking-in (no key was given, we had to look for it ourselves at the deserted reception) we wanted to have a shower anyway. Lo and behold, no running water. I tried to find someone, eventually having to yell multiple times walking through the hallway. Finally someone came that promised to put the water on (would take 15 minutes). For all the troubles they offered beer or wine at dinner. Heating in the room was promised. Of course there was NO heating. Dinner was fine/good. Tasteful beef, vegetarian option. Spaghetti and mashed potatoes. But overpriced at 31 USD per person. Beer was served not very cold. The glass that came with the bottle was colder than the bottle of beer itself, so the beer became too warm soon after. During dinner our helpful guide told the hotel staff about the heating issue, which then placed a portable heater in our room for 15-20 minutes until we entered and could go to sleep. It was warm when we entered the room, but during the night the room became very cold. The bed had enough layers so inside the bed it was fine. Outside the bed not so much. Waking up in the cold. No working lights. Ice cold water was running. It was a tough morning. Our conclusion is that they do not bother turning on the central heating for the rooms and water because it is too expensive. They blamed it on the strikes (other hotel where our guide was staying had hot shower). A cheap budget cut on their end. And the ironic part? This is the most expensive hotel in town. This hotel deserves minus twenty stars, but for now should accept my 1 star.

We were impressed by its friendly atmosphere and excellent service. While the rooms are basic, they are clean and comfortable, providing everything you need for a pleasant stay. The staff went out of their way to make us feel welcome, adding a personal touch to the experience.

We stayed one night with family. Receptionist was not aware of our number of guest. Limited food options. Rooms where good. Only cash.

Carla checked us in at quite a late hour, but was very helpful, with an excellent command of English. Rooms were quirky, carved into the rocks behind. |Dinner & breakfast buffets were limited, but perfectly adequate. |Very clean & we enjoyed our stay very much.

Very disappointed. Tiny rooms with openings so small I hit my head twice on the door just trying to go to the bathroom. The bathroom fixtures were wobbly, and the ventilation poor. The internet was dropped repeatedly and the food was too basic even by standards of remote hotels in Bolivia.

We stayed a night here as part of a guided tour in Bolivia.|The situation of the hotel is very pretty and peaceful overlooking a water stream and lamas . The room is very gloomy and small. The bedding was so heavy that it was difficult to be comfortable. The bathroom ok had hot water . The cleanliness of the room wasn’t great as many cobwebs.The decor is local but whole hotel felt cold in atmosphere not temperature and the staff were not particularly friendly apart from the lady on reception.The food was very basic and plain . Bread was hard . Breakfast was ok nothing special.|It lacked warmth somehow.difficult to explain