Malmaison Birmingham

We stayed at this hotel on Saturday 17th January and had a truly fantastic experience from start to finish. From the moment we walked in, the reception staff were incredibly welcoming and friendly, which immediately set the tone for our stay. Our room on the 6th floor (room 614) was spotless and beautifully presented, with an amazing view over the city. It was my wife’s birthday, and she was completely surprised by the stay — and especially impressed by how clean and tidy the room was. My wife is a big coffee drinker, and we had gone through all the coffee in the room quite quickly. We spoke with the housekeeping maid on the 6th floor, who genuinely could not have been more helpful. She went out of her way to provide us with extra coffee and tea and was absolutely fantastic. A huge credit to the housekeeping team for the excellent standards they clearly maintain. The bar and restaurant staff were unbelievable, and the food was amazing — both the service and quality were spot on. I would 100% stay here again and would happily return in the future. A brilliant hotel and an all-round excellent experience.

Stayed at Malmaison Birmingham, the hotel is absolutely gorgeous, room was spotless as well as incredibly spacious and beautiful. Breakfast was cooked to order and tasted delicious, the flaky pastries and fresh hot food is to die for.||Was nice and quiet, not noisy at all. ||Gvantsa on reception was fantastic, and the brasserie and bar staff were unmatched. I forget the other names, but the Bar Manager was fab, and the staff in the Brasserie in the morning of 11th Jan were amazing, so please thank and commend them for me. ||Overall, stunning stay, the hotel is amazing, but the staff are the ones who make it even better. |||11 out of 10 if I could||Thank you all for everything, including the housekeeping team and kitchen. Amazing all around ❤️

I recently stayed at Malmaison Birmingham and had a truly fantastic experience from start to finish. The room was excellent, stylish, comfortable, and immaculately maintained and from the moment I arrived, I felt genuinely welcomed.|A special mention must go to the F&B Manager, Sorin, who was incredibly warm and attentive throughout my stay. His hospitality really stood out, and the complimentary drinks voucher he kindly offered was a lovely and much-appreciated gesture.||A special mention to the Reception team and the Housekeeping Team as well. There efforts have not gone unnoticed. Thank your for giving us such an amzing room. We are sure to be back soon.||Kind regards,|Irfan and Mannat ☺️

Exceptional stay at Malmaison Birmingham—pure elegance meets urban convenience! Nestled in The Mailbox, the rooms boast spacious layouts, plush beds, and modern touches like powerful showers that rival a top-tier recruitment process: seamless and refreshing. Staff, from check-in to the vibrant bar team, delivered warm, efficient service, while the breakfast spread (think premium ingredients and continental options) fueled our city explorations perfectly. Location shines for Bullring shoppers, New Street access, and nearby nightlife—walkable heaven for professionals on the move. The Peaky Blinders-inspired lobby adds playful charm without overdoing it. Unforgettable vibe for business trips or getaways. Highly recommend—will return! ⭐⭐⭐⭐⭐

Went to Birmingham for a social gathering and went to the malmasion upon arrival the staff are super friendly and willing to help with any request. The room me and my friend had was really clean, the beds were comfy and the hotel was located close to town centre. We had breakfast included which was cooked to perfection and the pastries were amazing! Had a few cocktails in the bar area and the bar tender went above and beyond to be accommodating even making my friend a cocktail that wasn’t on the menu. Overall reccomend this hotel to anyone looking to stay for business, leisure or anything else

I’ve stayed at various Malmaisons over the years and unfortunately it’s just no longer the luxury experience it once was, not at this particular one based on our stay anyway. Having paid close to £200 for one night, the experience just wasn’t anywhere near what it should have been. In contrast to the signature scent when you walk in the hotel, the whole room and linen smelled stale and not fresh at all. The room was dated and in much need of some TLC. The shower was too small to move in. On arrival I had to call down for someone to change the bedding on one of the beds as it wasn’t clean. The curtains like most of the room were old and tired looking. The towels were rough and also didn’t smell fresh. Thankfully we brought our own. One of the sockets was loose on the wall and there are only USBs next to the bed, not plug sockets, most of which barely held a charge. All staff we encountered were nice enough, though the questioning as to what was actually wrong with the bedding when I initially called reception was unnecessary and not what I would expect or have experienced in years prior. The discount for Q Car Park next door was handy though the pre-pay didn’t work as the barrier didn’t go up on entrance or exit and traffic getting out of the car park was absolute carnage but that’s nothing to do with the hotel, just an FYI for anyone booking. (For reference, it was the double double room we had as we needed two double beds and that’s the only room type that facilitates that - I have stayed in them before along with the other styles of room.)

Food and service were absolutely excellent, could not fault the staff and quality of the food, we booked the hotel package with evening dinner and breakfast included. The room was clean and tidy but a little bit warm in places, door frames and bathroom need some maintenance. Overall the visit was very enjoyable. The bar staff and restaurant staff cannot be faulted. The location in the mailbox is also a great place to stay in Birmingham. I would have given 5 stars, just that small attention to detail and maintenance required.

Wonderful experience, we checked in slightly early, and the staff were nothing but accommodating. The deluxe club was beautiful, and the space was clean and welcoming. ||The shower unfortunately leaked all over the floor when used, but with ample towels, this was manageable.||Breakfast was tasty. Portions were small considering the cost, but the food was delightful.||Shame that the spa was fully booked as we missed out on that experience, but otherwise, it was definitely a place to stay.