Malmaison Cheltenham

Lovely hotel, lovely friendly staff. We booked this hotel very last minute and had a lovely comfortable overnight stay. It gave us great access to the town and all the local restaurants and bars. There was a wedding on in the hotel but you wouldn't have really known. Only negative thing i can say is when we went for breakfast that was lovely and had loads of choice, the restaurant area was very chilly. Other than that it was a fantastic place to stay. We will be back soon.

Stayed two nights at Malmaison in Cheltenham. Excellent location as it it is minutes from Montpellier parade; good shops, restaurants and pubs close by. We stayed in the junior Suite and it was a delight; clean, spacious, well appointed and a great bed! Additionally the room had a well stocked fridge with reasonable prices and a good secure safe. The breakfasts had a good hot range with lots of additional pastries and fruit. The hotel has an extensive wine list and you can purchase a range of different size of glasses including in some cases a 500mls which is great if you don’t want a whole bottle. The drawing room is lovely and though we couldn’t use the bar because of Christmas events, a peek in the morning showed it too was lovely. Hotels are nothing without staff and I would like to give a huge shout out to all the staff. The check in was easy as was the checkout and welcoming and the bar staff, breakfast staff and housekeeping were all excellent, friendly and welcoming, nothing was too much trouble. They made the stay a pleasure and we shall happily revisit. Great stay!

Me and my family of 15 stayed over Christmas, we had the best service from Tessa, Gregg and Keagan, they looked after us over the 4/ 5 days we stayed. We felt very looked after and always checking in to make sure everything was good for us, 10/10. No words to describe how accommodating and friendly the staff were, so personal with their service. On top of the amazing service given to us, the food served was delicious. Victoria organised our stay and made some last minute changes to our booking to accommodate us which is greatly appreciated. Perfect stay for a perfect christmas. Thankyou so much to the staff mentioned m, the cooks and the rest of mal masion staff!!!

I wanted to take a moment to praise the fantastic customer service we received during our recent stay with a large group of friends for my wife's surprise birthday gathering. Keegan - you alone made sure every part of our stay was catered for and looked after. It's service like this that makes a massive difference and made an otherwise stressful surprise gathering a real pleasure. You're a star and deserve to go really far in the industry. Awesome.

I stayed here with family and had a fab time. Staff were well-mannered and welcoming, reception was friendly. Breakfast was great. Excellent location, clean, and good value for money. Would stay again!

Stayed over the Christmas period - extremely happy with my experience. Breakfast was lovely, staff were very approachable and accommodating and the rooms were worth the money and clean. Would stay again, thank you :)

Excellent location for enjoying all Cheltenham has to offer. The hotel lacked atmosphere, the Bar was closed for a private party maybe this didn’t help. |The rooms are exceptionally masculine, cold even. The shower room was tiny. |The upper floors are tired and again masculine and cold. |Car parking limited. Street parking may be available, rather expensive. |We expected more from a hotel in this chain at this price.

No TV available throughout our stay, had to keep asking for updates. Light switches in rooms are slow to function. Cosy doubles aren't great, bathroom door almost touches end of bed. Full length mirror on inside of wardrobe is not easy to see. Sitting at desk in front of vanity mirror is a squeeze. We opted to have no housekeeping but still got a knock at the door. Although none of these are really significant, they all add up. On the plus side... Good location and parking. Breakfast was lovely.

Very nice hotel located in charming town. Near boutique shops and tasty restaurants. Rooms are well appointed and comfortable. Restaurant staff very accommodating and friendly. Enjoyed Roasted Chicken Breast with greens. Very good!