Malmaison Cheltenham

Me and my family of 15 stayed over Christmas, we had the best service from Tessa, Gregg and Keagan, they looked after us over the 4/ 5 days we stayed. We felt very looked after and always checking in to make sure everything was good for us, 10/10. No words to describe how accommodating and friendly the staff were, so personal with their service. On top of the amazing service given to us, the food served was delicious. Victoria organised our stay and made some last minute changes to our booking to accommodate us which is greatly appreciated. Perfect stay for a perfect christmas. Thankyou so much to the staff mentioned m, the cooks and the rest of mal masion staff!!!

Genuinely the best valentine's meal we've ever had. Everything was cooked to perfection and the champagne cocktails complemented every course so well. Our thanks to the chefs, bar staff and attentive, friendly hosts.

Stayed two nights at Malmaison in Cheltenham. Excellent location as it it is minutes from Montpellier parade; good shops, restaurants and pubs close by. We stayed in the junior Suite and it was a delight; clean, spacious, well appointed and a great bed! Additionally the room had a well stocked fridge with reasonable prices and a good secure safe. The breakfasts had a good hot range with lots of additional pastries and fruit. The hotel has an extensive wine list and you can purchase a range of different size of glasses including in some cases a 500mls which is great if you don’t want a whole bottle. The drawing room is lovely and though we couldn’t use the bar because of Christmas events, a peek in the morning showed it too was lovely. Hotels are nothing without staff and I would like to give a huge shout out to all the staff. The check in was easy as was the checkout and welcoming and the bar staff, breakfast staff and housekeeping were all excellent, friendly and welcoming, nothing was too much trouble. They made the stay a pleasure and we shall happily revisit. Great stay!

We checked in early and were greeted warmly by Keegan and Melany. Keegan showed me my parking space and carried my case to the hotel. |We had reserved four rooms and whilst we checked the room allocation we were offered coffees which we readily accepted. |Our rooms were lovely and the beds very comfortable. We had beautiful food in the restaurant on our first evening.|The staff really made our stay memorable and I thank them all.

I wanted to take a moment to praise the fantastic customer service we received during our recent stay with a large group of friends for my wife's surprise birthday gathering. Keegan - you alone made sure every part of our stay was catered for and looked after. It's service like this that makes a massive difference and made an otherwise stressful surprise gathering a real pleasure. You're a star and deserve to go really far in the industry. Awesome.

Beautiful building in a really convenient location, close enough to the town centre whilst being outside of the hustle. Polite check-in and staff overall. Only issue we had was finding previous guests lingerie and tights in the bedside drawer - everything else seemed clean enough, but not ideal and certainly not what you'd want to find. (Left outside the room to be picked up and told reception on the day with standard apologies). Breakfast was good, and freshly cooked along with varied continental options.

A fantastic stay at this hotel when attending the Cheltenham races. The food was excellent, the staff were friendly and welcoming, and the rooms were very comfortable. Everything made the trip even more enjoyable. I really loved my time here and would definitely recommend it to others.

Travelled for a funeral/wake for a dear old friend who sadly passed away at the age of 100. I was appalled at the lack of professionalism from staff. Gossiping amongst themselves and using profanity within earshot of guests/children in attendance. During the catering part of the service, the staff blocked the walkways and corridors which made it inconvenient for those who have mobility difficulties. Another thing is that the plates of food which got laid out for the wake, were only presented on the table for a measly 20mins before a member of staff barged into the room to clear everything away. As many of us politely took turns so that others could got ahead to take their pick first, it meant that even though there was sufficient food still on the platters, many of the guests myself included missed out on food. Presumably the food then got chucked, which would have been eaten if the staff weren't in such a hurry to get the wake over and down with. We felt very rushed and frankly quite dumbfounded. We did not directly complain to any staff as we felt this would be distasteful and not appropriate to complain at a funeral. We went also disappointed at not being able to sit in the conservatory area due to insufficient weatherproofing... i.e Flooding due to a bit of rain..

Very nice hotel located in charming town. Near boutique shops and tasty restaurants. Rooms are well appointed and comfortable. Restaurant staff very accommodating and friendly. Enjoyed Roasted Chicken Breast with greens. Very good!