Malmaison Cheltenham

I had booked a Club Room Deluxe for myself and my partner, expecting the quality and comfort that your brand is known for. However, upon arrival we immediately found the room uncomfortably hot. Despite setting the air conditioning to 19°C, the room remained at 25.5°C, with only a small portable fan left in the corner. When I raised this with reception, I was told a fan could be brought to the room. I then asked to speak with the General Manager and was informed they were not on site; instead, I spoke with Chloe, the duty manager. Chloe acknowledged that management is aware of ongoing issues with the air conditioning but explained there was nothing further that could be done. I was offered a choice between: • Staying in the original room at 25°C, or • Moving to another room where the air conditioning worked, but only the bedside reading lamps were functional due to maintenance issues. We accepted the latter, as a hot room was simply not suitable. On moving into the room, I was appalled to discover the toilet had not been properly cleaned, with faeces left inside. I was told we would be moved again into a Club Room Deluxe the following day (Sunday), but the fact remains that: • The first room was knowingly allocated despite clear air conditioning faults, • The “alternative” room was offered in a substandard condition, and • Housekeeping and quality control standards have been wholly unacceptable. This is not the experience expected from Malmaison, a brand that positions itself on quality accommodation and service. I am extremely disappointed.

Our room was large and very comfortable with a spacious bathroom. In the public areas I personally found it to be trying a little too hard to be "hip", although the stars were friendly and helpful. We ate in the on-site restaurant and while the food was OK it certainly didn't match up to the price tag. The location is perfect if you want to explore the many up-market shops, restaurants and bars in the area.

Stayed in room 328 which is a standard double. The room was very compact with hardly any room at the base of the bed to walk around. Large bathroom with a very deep bath which was rather awkward to get in and out. Loved the hotel atmosphere and food was fantastic. Great underground parking for £10 per night. They were having work done, so scaffolding was up and decorators inside.

I thought the review I had left via my mobile had been uploaded but unfortunately not. Never mind. I can leave my review here. Overall, the hotel is in an excellent location. It looks lovely from the outside, and it is lovely on the inside as you venture into reception. very modern and clean. The receptin guy was a bit "flimsy". He took payment for an additional two breakfasts and added tht we might get a bit of "hasstle" from the breakfast reception staff as our payment might not show up on the computer and they would think we were trying to get a couple of "freebies". So I asked him for a receipt thatI could show the breakfast staff to prove we had paid, but "no" that wasn't possible. So immediately you have in the back of your mind that there's going to be confrontation in the morning.|We had paid for a suite. It was OK, I guess. BUT...Very, very dark. Even with all the lights on. Guys....If you're taking your other half, please tell them to take a mirror so they can actually see what they are doing when applying their make-up. Very important that.|The beds were however, very, very comfortable, and very clean too. The suite is defintaely a good size, and the bathroom is excellent too. So, a few niggles I'm afraid, and I wouldn't stay there again. Which is a shame. It's a lovely hotel, BUT, they could actually learn a few tricks from cheaper hotels like the Premier Inn. Hope that helps.

A wonderful lunch in a spotless, comfortable dining room. I have visited Malmaison on several occasions and I have always been impressed with the high quality of the food - breakfasts, lunches, high teas. Staff are consistently welcoming, friendly and attentive. I would like to especially praise Sally, Tessa, and Lilly. I look forward to my next visit/stay at this lovely hotel.

The downstairs area is lovely. Very modern and the design you would expect. Bedrooms, however are less impressive. It’s more to do with the creeky floorboards outside the rooms and the doors which are not great for sound insulation. The bedroom lights have a strange system for turning on and off and it was generally a very strange bedroom in terms of layout. The bathroom was fine, but cleanliness felt 3/5 rather than 5/5 which is a key reason too for the 3/5 overall. |Breakfast was fine- from the coffee machine selection to the yogurt, fruit and cereal. What was disappointing was that the restaurant area has a lingering smell of cooking fats as if the vents in the kitchen need cleaning or replacing. |The bar in the evening was served by only one person and so hit and miss as to service. |Overall, it feels like this mal has seen better days and a real shame.

Great location with parking available which is £12. We had been upgraded from our club room, the new room had the shower and bath within the main room itself. The room is quick bland and dated, very old fashioned. When we left we also saw a yellow stain on the mattress. Breakfast was okay, staff didn’t seem particularly happy to be there, service was also a little slow. I probably wouldn’t stay again.

Very helpful staff, we had a free room upgrade which was nice! Rooms could benefit from a makeover. Air conditioning wasn’t working! Building work going on at the hotel so scaffolding everywhere and painting in main rooms. Lovely part of Cheltenham - would stay again!