Malmaison Dundee

The rooms were nice with some nice furniture and handy bedside usb A and C sockets. Although, the pillows weren't great. The restaurant, however, was excellent and the service was very good. All the staff we encountered were very accommodating, especially when we needed to store items for a luncheon, too.

Arrived on the 1st jan to a lovely welcome at reception and checked in within minutes .Our club double room was perfect, clean ,comfortable and cosy .Bathroom was a little bit of luxury with shower and separate bath and very spacious .|Bed was super comfortable with crisp white sheets and bouncy pillows. |That staircase though !!! Stunning ,the whole place looks like a winter wonderland .|Breakfast was delicious and freshly made to order .|Only negative feedback I have is the scaffolding around building which did spoil the stunning view over the water so we have promised to return and try amd get same room when its down (Any excuse !).|Amazing stay ❤️

We recently stayed at Malmaison Dundee and, unfortunately, the experience was extremely disappointing. We normally stay at Premier Inn and decided to “splurge out” for this trip, expecting a much more luxurious experience — sadly, it was not. The room itself felt very tired — it was noticeably dusty and incredibly dark, with an odd and very basic layout that made it uncomfortable to use. The TV was squeezed into a corner and partially blocked by large wardrobes, meaning we could only really watch it from the bed. There was also only one single chair in the room, and when we asked if an additional chair could be provided, we were told this was against hotel policy, which felt unnecessarily inflexible. The bed was the major issue. The mattress was hard and lumpy, and the mattress protector only covered about half of the bed, which didn’t feel particularly hygienic or comfortable. The corridors leading to our room had a very strong chemical smell, similar to paint or cleaning products drying, which was quite unpleasant and lingered throughout our stay. Noise insulation was also extremely poor — the walls and windows felt almost paper thin, and we could hear conversations, movement, and general noise very clearly, which made it difficult to properly relax. Cleanliness overall seemed lacking, and one thing that really stood out was that the windows throughout the hotel were covered in bird droppings, which gave a very poor first impression and added to the feeling that maintenance and upkeep were being overlooked. Breakfast was especially disappointing considering the price (£23 per person). The food arrived cold and poorly cooked, and it simply didn’t justify the cost. After the first morning, we chose to skip breakfast altogether and instead walked to a nearby Beefeater, where we had a far better breakfast for £10.99, along with much friendlier service. Service at the hotel was inconsistent, particularly in the evenings. Some staff came across as dismissive, and one younger staff member seemed more interested in taking cigarette breaks than assisting guests, which added to the overall feeling that customer service was not a priority. We had booked this stay as a treat, but sadly it turned into a very underwhelming experience. If you’re looking for a comfortable and enjoyable stay in Dundee, we would recommend considering alternatives such as the Apex or Premier Inn, which we found to be far superior overall.

The hotel is a short walk from the railway station and there are bus routes running outside. Four of us booked a table for a meal. The entrance to the hotel looks superb, it was quiet, warm and inviting but strangely no-one about. It wasn't until we went up the stairs to the dining room that we eventually were approached by a server. We were taken to our table and placed our orders for food and drinks. The dining area was really nicely decorated, quiet and comfortable. All the food that was served to the table was excellent, couldn't fault any of it, delicious. The only thing that let the evening down was the service. Don't get me wrong the servers were polite and well presented and interacted with us in a pleasant manner (when they eventually came to the table) but we lost count how many times we had to grab the attention of a server to ask for drinks then wait 15-20 minutes plus before the drinks were brought to the table. Sometimes after asking, we had to ask another member of staff because the first had forgotten to come back. With the cocktails at an average of £17 each that's a lot of revenue the hotel is loosing, we could of happily bought another three or four each during our meal but for the slow service. This is a really nice place to bring someone as a treat or on a special occasion but the service has to be better to justify the higher cost. The toilets were clean and tidy.

I couldn’t have been happier with my stay. The room was impressively spacious and beautifully laid out, with a lovely rounded sofa that added both comfort and style. Everything was immaculately clean and clearly very well maintained.||The bathroom was excellent, featuring a modern walk-in shower that felt both luxurious and practical. The bed was extremely comfortable, and I particularly appreciated the range of pillows available, with different levels of firmness to suit everyone’s preferences — a thoughtful touch that made for a great night’s sleep.||I chose this hotel because of its ideal location right next to where the buses depart for Edinburgh Airport, which is incredibly convenient, especially for early morning flights. The ease of access made the whole journey far less stressful.||Overall, this was a fantastic stay from start to finish. I wouldn’t hesitate to return and would highly recommend this hotel to anyone looking for comfort, cleanliness, and convenience.

I was very disappointed with my room here after wanting to stay here for a while, as the rooms online looked lovely, but our room was very basic nothing lovely about it was clean & tidy, but in the hallway leading to the room there was an awful unpleasant smell which did not disappear the whole time we were there it was not in the room thankfully. I used the toilet at the left side of the hotel which smelt lovely & the decoration & area was lovely so dont know what was happening the right side on the 4th floor. The staff were lovely. My sister has stayed in malmasion hotels on numerous occasions & her rooms & stay have always been lovely ( I've seen pictures of her rooms) (prices she paid was same as us ) so it wasn't that we cheaped out on the room.

I had the pleasure of staying here for business. When I arrived I was greeted by a very lovely receptionist. I was on the 4th floor and my room was great. Lovely comforting atmosphere. Excellent food and great and helpful staff. My only slight complaint is as unfortunately my room view was of the scaffolding on the building but that cannot be helped and posed no issue for me. I would love to return

If youve stayed at another Malmaison hotel then give this one a wide berth, its not up to the standards of any of the other hotels.Booked here with my brother to see him before Christmas. Handy location opposite station but very noisy with traffic at night.When we checked in, noticed the registration card said standard rooms when we had booked club. Reception confirmed they were club rooms. Rooms were very small and old. View spoiled by scaffolding all over the hotel. No club amenities in the room, reception said they'd get them put in. 5 hours later still waiting. Receptionist was so rude and dismissive. If I pay for a club room I expect a club room. She was adamant that we had been given club rooms. Asked to speak to duty manager but she told us she was too busy upstairs so didnt call her for us. The heating and air-conditioning also didnt work, which meant having to sleep with the window open as the room was very hot. Road was very noisy.Restaurant service was a bit slow but food was good. Breakfast was nice.On checking out, a different receptionist (who was really helpful called Lewis), confirmed that we had been given standard rooms instead of what we had booked. I can see why other receptionist wouldn't call duty manager since she had been lying to us.I will not stay here again or recommend this property to anyone. There are much nicer hotels with far better service in dundee. Total waste of money.

The Brasserie on the first floor is a good place to head for lunch after visiting the V&A, especially if their cafe is busy. The prices here are no worse and the food is almost certainly better. I had butternut squash and chestnut soup, followed by roast cauliflower mains. Both delicious. I could have done without the piper outside who was welcoming guests to a wedding reception, but fortunately he didn't play for too long.

The staff here are an absolute credit to the brand and are simply amazing! I cannot remember the last time I received such excellent customer service. The room was well made and had a good mini bar and snacks. There is also a decent menu for room service if you don't want to venture down to the brasserie. Even on Christmas Day they managed to serve bangers and mash to the room!! The bar staff and mixologists were blinking brilliant and I had one too many in the end, as they were just so yummy, and willing to try various and random changes to come up with variants of classic favourites. The bed was lush and a really good size. I would 100% stay here again. The only reason not 5* is due to some decor issues in the room, but was very nearly a 5!

I have a club room with a river view. Absolutely gorgeous! Roll top bath, posh coffee, plenty free toiletries, luxuriously comfy and super clean. Quirky Dennis the menis art too!

Just a quick review folks as no food was purchased here. I went along to the Bar on Saturday night, before going for Dinner we had heard great things about this Bar. As our friend's arrived before us they had managed to grab a table but could only get 4 chairs and there were 5 of us we were seated near the Bar door and just outside of that was an automatic door that was opening constantly and it was freezing. My friend waited for 20 minutes at the bar, we had ordered 2 Mojitos, 1 Pain Killer & 2 Beers £36.00 The beers were served in 2/3 of a pint, the Mojitos were very bland the barman muddled the mint in the glass with all the other ingredients & he did not put any sugar in, they were very sour the Pain Killer was the only success. I think they need to get them self a good Mixologist, or at least a Barman's guide to Cocktails. Was thinking of going there for a friend's 70th no way

Had a great stay here, first time staying in a Mal and it won't be the last. I love boutique style places and this was boutique from the moment you walk in the door to the coffee sachets. The decor is dark all over which was a slight pain when it came to putting on make up as the lighting in the bathroom was a bit dull too. The comfiest plush beds and pillows and welcoming staff. A bit pricy for the snacks and mini bar items so we brought our own. We had a few drinks in the bar which was also expensive but the bar was cozy and warm. They have three bars but we only found one I think and didn't eat in here so I can't rate that. I do know the breakfast is around £17 each ouch!! I would definitely go back here as it was perfect for a romantic get away and right in the centre of town.

It's lovely, very nice and it's got quite the local identity unlike regular hotels I've had issues with the room temperate control, the AC is a little weird, you set the temperature and the AC switches off all the sudden or it goes back to 20 C but eventually it worked The location is beyond perfect!!!! Shopping centers, restaurants and the train station are all a 2 min walk. The hotel is right of the heart of all those Staff is very nice. All of them.