Jessica H.
Yelp
Situated near the station and only a few minutes walk to the city centre, this Mal really has it all. The entrance is decadent and luxurious, really oozing the appeal it so claims to have. I was reluctant to give my bag over for storage as we couldn't check in (due to a previous horrible experience at the Manchester Deansgate Hilton where my make up and jewellery bag got swiped) but the girl behind the desk was reassuring and friendly, asking questions and giving us good advise on the best way to get into town and where to shop/eat.
Upon returning the new man behind the desk recognised my mum instantly and had our key cards ready before we'd even reached him. Impeccable service. (This man alone deserves 5 stars as he recognised us when we were leaving as well, which always makes you feel important. I didn't catch a name but he was French [doesn't help in a hotel where they hire a lot of French people] and had more charm than you could shake a stick at, but he was never seedy, a balance that charming people don't always quite get right. Anyway, I digress.)
One of the lifts was out of service, which knocked off half a star, and the room was really cold at times, taking off the other half. The room itself was lovely a good size with a great bathroom, lots of space for us to unpack and spread out. As mentioned we couldn't quite get to grips with the air con/heating system so we were a touch iced at times; maybe we were being slow or maybe their system is too complicated, you decide. The lifts speak French which threw us off completely on our first trip but was fun to imitate on other times.
The surrounding area felt safe, maybe as it was the gay area and when you're two women it's nice to know that noone around you is interested, and it was an inviting and comfortable place to go back to in between our day and evening activities. Some great offers to be taken advantage of and a great experience all round.