Malmaison Manchester

Given my wife and I were there for a midweek overnight work trip, the lack of working wifi in the room (!) was a real hindrance. I mentioned it straightaway to the front desk (on my way out to a meeting), and a technician came up to the room where my wife was trying to work. He couldn't improve things, and inevitably 'next week's upgrade' (no use to us) is going to solve it all. They knew there were two of us coming, but only put out one towel in the bathroom. Despite there being lots of room for a second one, on inquiring, the male receptionist barked at me that a second towel was stored in the cupboard in the room. Why it wasn't just in the bathroom I don't know, and I certainly didn't need speaking to like an idiot for not hunting down a second towel. In the cupboard was a fridge with two bottles of water in it, but it was not plugged in. And furthermore, it could not be plugged in because there was no power socket the cord could ever reach from where it was. I ended up asking four times before I was emailed an invoice (twice before arriving, when we checked in and when we left). The whole experience left us thinking Malmaison is so not what it used to be... our room was thoughtlessly organised and carelessly arranged, and while some staff were pleasant, others were incompetent or rude. We stayed for nearly 24 hours and never had wifi the whole time. On the plus side, the bath and shower were good.

My husband had took me for my 40th birthday to Malmaison Piccadilly spa. The lack of service and facilities let's this place down. From the initial booking we did not receive no confirmation of booking and had to chase this up and only then it was sent. On the day of my 40th birthday 20/10/2025 we arrived at the spa got changed and waited in the relaxation area. There is no personal touch or anyone to speak to if you have any questions. The lockers in both the Female and Male changing rooms say they need a £1 coin so we both put it in and could not take them back out and we did not get our money back. There should of been someone at reception to mention this. Jenny said she will get hold of maintenance and was not able to but will leave a note for her manager Stephanie. No one got in touch with us about this. No professionalism on how this was dealt. No acknowledgement that it was my birthday. Just rushed. We used the sauna after our massage and within a few minutes Jenny asked if one of us could come out to pay as she needed to go in another treatment. Quick to take our money but not bothered about sorting out the issue we had with the lockers. The facilities are not even great only 2 saunas. The shower was awful and hardly any shower gel in the bottle. We had a Full Body massage for 60 minutes each which was okay and the only reason it deserves the one star. As part of the package (Malmaison Spa Retreat)we got a 2 course lunch, glass of bubbles and chocolates. We got no chocolates which is misleading and mis selling. Don't include something if you have no intention of giving it. The food at the restaurant was okay but took a long time as it wasn't even busy. We were recommended to come once a month which will definitely not be happening as the service, facilities and disorganisation of Malmaison Piccadilly Spa has let down the whole experience. We will not be returning or recommending this place to anyone.

The good old Malmaison. I've been using it for a number of years now, pretty much since it first opened and still does what it says on the tin. Great location if you're coming in or out of Manchester Piccadilly. I was travelling alone so went for the entry level room but it was very comfy as was the bed. As ever, friendly staff to boot. Great value compared to many hotels in the city.

Booked a spa afternoon as a birthday gift for my daughters birthday. |We arrived Saturday 1-30 for treatments at 2pm but unfortunately we had been booked in for afternoon tea at 12pm but no mention of time in email for afternoon tea so I presumed we would be having it after treatments but the lady on spa reception very kindly sorted it out and we had it at 4-30pm.|Had excellent back massage and facial with Jenny,I have had many massages and can honestly say Jenny was one of the best certainly knows her stuff thank you Jenny.|Great experience and afternoon tea upstairs was fantastic and the young guy who served us was first class too sorry didn't catch his name.|So our experience from start to finish was just perfect and can definitely recommend.

An excellently located Mal Msison near Piccadilly Station and an easy walk into the centre, rooms are clean and well equipped, there were some works happening whilst we stayed, so maybe worth checking progress. Staff were very professional and attentive and the bar area is a great place to decompress and the bar staff are brilliant. Would definitely stay here again, loved it!

We use Work+Play4 meeting room for the afternoon and had a wonderful experience. in the Lead up to the Event Emma-Louise in Sales was very helpful and accommodating with all of our changes, on the day Wing and her team in the ops team were most helpful. The space was ideal, with great natural lighting and good air con, the food was great, and the hotel staff were very helpful. We would definitely use this venue for a meeting again

The hotel was excellent, the room was spacious and clean. We were able to leave our luggage in the store until check-in. We were also able to leave our luggage when we checked out so we could go shopping before our train home. Although we didn’t eat an evening meal at the restaurant we did have drinks. They were expensive however I would expect that in a lobby bar. The breakfast which was included in the price was excellent and a great variety. The cooked breakfast was made to order. The staff were all polite and helpful at all times would definitely return.

Went for the spa, was told it was new and had a summer deal going on so decided to give it a try. The masseuse was great and put a lot of strength in the entire session but unfortunately the place lacks facilities, there’s only 2 steam rooms but if you’re just looking for a massage and relaxation, this would be great for you .

It's hard to think of a better hotel to stay at while visiting Manchester. The Malmaison is part of a 13 strong chain that has hotels sited in large UK cities. The Manchester branch is situated about three minutes from the Piccadilly Station and very convenient to all major transportation in the area. The hotel's bones come from a 1851 era building that served as a factory and warehouse. They've added on a modern wing to the building, and other than the lovely street facade you'll be hard pressed to find original details. None the less, the interior does not disappoint, with heavy usage of strong grey, black, and purple colors in the rooms and hallways. It's a thoroughly modern palette that feels posh, not stripped down. Brittany A. and I checked in after arriving on a busy Sunday afternoon. The proximity to Piccadilly Station makes it an attractive location, especially since we were lugging an extra large suitcase and dog in tow. Check in was fast, however they are sticklers for a 3PM check in time. We showed up at 2:50PM and had to wait ten minutes for our room to be ready. No worries though, the staff took our luggage for room delivery while we enjoyed coffee from the attached Starbucks. The hotel is dog friendly, although they don't go out of their way to advertise the fact. We paid £10 extra for our one night, and a large dog bed and bowl was awaiting our pooch in the room. Our digs were a large corner room on the fourth floor (there are five total). It featured a large king sized bed, desk and chair, two large lounge chairs, a 40 inch LED television, large closet with a refrigerator, and a bathroom with both tub and a walk-in shower with rain-shower head. The bed is a major highlight. The mattress is a Sealy, firm but comfortable, and the linens and duvet felt brand new. I could have used a couple of extra pillows though. I had one of the best nights sleep in awhile on the bed, and I could see myself coming back just for that reason. A minor complaint of the room is the lighting. Coupled with the setback of the sink, it was quite difficult to shave properly in the morning. Check out is generously at noon, giving you enough time to pop downstairs for breakfast and get ready at a nice pace. Our room package (a steal at £105) included two glasses of prosecco from the lobby bar and continental breakfast. The muesli with fresh fruit and granola is a real standout at breakfast. The coffee is weak for my tastes, but at least the Starbucks is a few steps away. I haven't felt this pampered since staying at the Mondrian in London, and at such a bargain, you'll have more pounds to enjoy in Manchester. Overall I can't recommend the Malmaison Manchester enough. It has character and charm (check out the canal running underneath), and a high level of service that will make you feel well treated.

This was a handy spot for an overnight stay in Manchester. It's super close to Piccadilly and check in was straightforward. My room was a standard room, the bed was huge and generally the room was nicely decorated. It did seem a little tired though and slightly worn in parts - the desk had a weird stickiness to it on the edge which was a bit off putting. The bathroom though was spotless and the bath totally sparkled. I ordered room service which was easy and arrived within about 20 minutes. The food was excellent which was good to see as I've had the Mal Burger in Glasgow and this one was just as good. It has relish with it that is crazy delicious, it tastes a little like McDonalds sauce but in a good way, if that's possible. They get an extra star just for that. Overnight the bed was comfy, good amount of pillows and a warm doona (duvet). Downside was that there seemed to be quite a lot of doors opening/closing in the hall which I found disruptive even though I normally sleep through everything. Breakfast was good but I only had time to sample the continental. I'm not sure I'd book to stay here again when I return to Manchester as it didn't have much to it to entice me back but it was pleasant enough for my overnight stay.

Have been a fan of Malmaison Manchester for a long time. Rooms are always top notch. Staff are ultra friendly and willing to go the extra mile to look after guests. I've used Malmaison for both work and family guests - even hiring the private room for a surprise birthday party for my partner which the Malmaison were ultra helpful with.

Good ol' Mal. How many times have disrespected your porcelain bowls after a night on the sauce? How many times have you nestled me in your dramatically decorated bosom, safe from all those people who's doors we have just knocked on at three in the morning? And how many times have you come up trumps when I knowingly booked you under the Secret Hotel Deals (on a website that must remain nameless) in a shameful act of penny pinching? Lots, and that's why I love you. Sure your lobby is a little too similar to the haunted dining table scene in Michael Keaton's greatest achievement Beetlejuice. Sure your gym was so small that it actually runs the risk of making people UNfit due to not being able to actually move. But hotels are all about getting taking a break from the norm. They SHOULD be unusual, they SHOULD be dramatic or else...why even bother?

I stayed in a 'Cosy Double' room over the weekend, and yes, although I only live down the road, sometimes when life gets a bit too much and you need a little bit of luxury to escape to, Malmaison is the perfect hotel. It may have cost more than double my weekly rent, but hell it was worth it. I've stayed in both the 'Spacious' and 'Cosy' rooms before and I'd opt for the 'Cosy' again as they are both the same price, yet the cosy has dark and intimate furnishings and is less business like. Last weekend I paid £95 for a late booking, but I have seen them for £75 a night if you book in advance, whilst on the night the price can go up to £105. the rooms are modern, have a nice hard mattresses and great showers. The toiletries are the same brand as they use downstairs in the spa, so they are pretty good too. One warning though, the price for a night gets you just that, one night's stay, no breakfast, no coffee tray and not even a hair dryer so don't expect any extras! I always find the service in the foyer friendly and efficient and they are quite happy for you to lounge around whilst you wait for friends in the sumptuous velvet couches. It's proximity to the city centre and Piccadilly station can't be beaten either as Malmaison is literally on the doorstep of both. The best thing about here though is the decor; modern, dark and sleek, so if that's your thing you wont be disappointed here. Just a tip: The Brasserie de Malmaison has a great offer running at the moment called 'The Three Tenners' where you can get 2 courses for £10, which is a pretty cool deal for such a swanky hotel.

The name 'Malmaison' is derived from the French for 'whore house' and the original Malmaison hotel is believed to be in a building that actually was a brothel. Good starting point! Renowned for luxury and good food, we weren't disappointed. As a hotel, there's a very distinct sense of style. It's very velvety, with dark lighting ensuring a quite romantic feel - if you want it to be, equally it's fine for a one night business trip. Plush furnishings giving a sense of indulgence without being tacky. The staff are all very friendly and very eager to help. It's proximity to Picadilly train station is a huge bonus and it's close enough to town without being directly in the centre. The Brasserie in the hotel is set with mood lighting, a little to the point where you can't see the menu well (so bring glasses for the visually impaired). They serve until quite late and there's a feel that everyone can be there - business or pleasure. The service is incredibly quick and the good is bistro with a French twist - it's simple and never stops being delicious. The fish in particular is very good, I would recommend the Salmon en Croute. Perhaps the atmosphere is a bit on the quiet side, quite low key and you therefore probably wouldn't take a group of kids in there in the evening. Obviously it's at the expensive end of the scale and this is reflected in the luxurious surroundings. Great for

Booked a room here for a weekend getaway. They go a little over the top with the dark, velvety black and crimson theme. But when it comes to what I like in a hotel - a great bed, fantastic shower, nice amenities, it more than delivered. They also have a pretty good brasserie and bar downstairs, although a little overpriced when you can find something similar just blocks away and not attached to a hotel. Another bonus is that it's close walking distance from the Piccadilly train station, and all the main attractions in the city center.

This was the second time I stayed at Manchester Mal; the first was over two year ago now. Malmaison is styled like a boutique chain with plush velvet curtains, chaise lounges and thick patterned wall paper. The decor is lush and inviting although I do find the framed photos of naked torsos or corseted figures a bit odd (I've heard each Mal is styled after whatever the building used to be so does that mean this used to be a brothel?). I was in town for business and we had drinks and dinner booked for clients and I can not fault the food one bit. Steak for 40 people is never an easy feat and mine came out perfectly medium-rare and delicious. Our private cocktail area was exactly that with an added cozy corner with plush booths hidden behind another velvet curtain. I was slightly disappointed that my frozen strawberry daquiri was in fact not frozen at all but just served over crushed ice--not exactly frozen. Minor complaint but I do like my cocktails. The amenities in the room are top notch with free wifi, large flat screen tv, desk, deluxe size Molton Brown toiletries---hot water and water pressure are not an issue at all and also the hair-dryer was high powered. I know that may seem silly but if you have long hair there is nothing worse then a hair dryer that barely blows! I will say I was disappointed that the bathroom smelled like a bathroom. From the moment I walked in it smelled slightly sewer-y and the smell did not dissipate through my stay. As I was in town on business I didn't have time to enquire or complain. You couldn't smell it in the main room or I would have brought it to management attention. Overall the value for money--especially when you factor in food--is amazing. You can see Manchester Piccadilly Station from the front door so you couldn't be more central.

The Malmaison has always been one of my favourite hotels. Before I move to Manchester I regularly stayed in the Liverpool Malmaison and was never disappointed the quality of the rooms and service we received during our stays. The Manchester Malmaison is no exception. Its signature style is made up of dark, luxurious interiors with oversized beds and slate wet rooms with large whirlpool baths. As you sink into the Egyptian cotton sheets and turn on the plasma television you only wish you did not have to leave the next day. The Malmaison team are happy to top up your tea and coffee and welcome you to take home the full size toiletries in your room. The prices are pretty decent considering, I would much prefer to stay in the Malmaison than some other very expensively priced well known hotels. What's more we asked for a late checkout on two occasions in Manchester and we were never charged a penny. This place is definitely a place to relax and unwind when you're away from home.

I love this place! The bar,hotel and restaurant are impressive. Malmaison do the most amazing cocktails. I had a Porn Star Martini. One word, delightfull! Then I had a cheeky Black Forest Martini or two-desert in cocktail form :) I can't rave about this place enough. 5 stars, Simple!

After literally a two minute walk from Manchester Piccadilly train station I arrived at Malmaison hotel. From first impressions very very nice, had a very modern feel to the hotel and the receptionist were very helpful on showing us to the spa, and by God I was ready for it! The spa was very clean and the changing rooms where spotless! The staff were great and I couldn't have asked for anymore. The treatment was a full body massage and sent me into a serious state of relaxation, with sooth calm music setting the tone, I couldn't have asked for a better way to start my weekend, full marks from me! Already looking to book again and get back there soon as possible.

Nice hotel. BUT : The gym is very small and basically - in the lobby (One small step(s) down..The spa is only accessible from one separate elevator down to the lower level and it only has a sauna. So if you workout in the gym & are sweaty afterwards- you have to walk through the lobby to get to the elevator that takes you to your room... very unconventional and not very convenient. About the wifi... It is free, but you have to login using an email address and once you accept the conditions -you log in-- and it works for about only two to three hours and then you have to do the exact same thing every two to three hours. Not what you'd expect when you are a guest for at least 24 hours. If you are using Wi-Fi on your phone you literally have to reselect the Wi-Fi network every time you set your phone down. Disappointed. Also there is a starbucks sharing the real-estate of the hotel. Convenient for coffee, but it also means a crowded entryway.

Lovely rooms, great front of house service, nice bar. All that you want from a hotel really, though to be honest I don't really remember seeing that much of it as I arrived 'home' late and ran out early the next morning. What I would say is that a) I booked a room with black sheets on the website - they looked opulent and awesome, and the room I got had standard white hotel sheets - if you're going to make your rooms look different on the website, make them different when I arrive, and b) the shower was possibly the best shower I've ever been in in my entire life ever. So much pressure it almost took my skin off. In a good way. My new Manchester hotel of choice.

Located in the lower level of the Malmaison Hotel, Le Petit Spa has just launched a belter of an offer to pamper yourself silly. The new Espa package is a combination of facial, back and neck treatments for 60 minutes at only £55. Yep...£55 AND you get a gift voucher for £30 towards Espa products. So doing the maths, we're looking at £25 for a class A massage treatment. Having had massage and facial treatments at other spas in Manchester, this was my first encounter with Espa products. Expertly applied by the lovely Sarah, it is certainly at the top of my list for best overall spa experiences. The aromatherapy back massage was divine in its own right, and the pesky knots in my shoulders have been kneaded into submission with the perfect amount of pressure applied. But the facial was simply exhilarating...I've never had my skin tingle in this way before (in a good way, not from irritation). There is an extensive line to choose from, and depending on your skin type the best moisturisers, cleaners and exfoliators will be selected. And the fragrance of the Espa products is entrancing, providing more aromatherapy to the overall treatment. This is a must, people.

Rooms need serious attention here, all scuffed and generally give a feeling of run down. Check in pretty sterile Bar is a joke, unless you are part of the hipster scene don't expect to be acknowledged. I much prefer the urban bar at the next door Doubletree where you are served quicker and with a smile

I was here all day for a conference. This is a beautiful and stylish hotel. I spent the day in Mal 4, a training room with a break out area attached. The staff were brilliant all day with providing decent coffee / biscuits / fresh apple juice / sparkling water. At lunch I got a decent veggie selection of sandwiches / chips and salads. Very comfortable conference room and I was able to leave my luggage in a locked room for the day. I wish I had stayed here last night, only didn't as it wasn't on my works list of partnered hotels. I would definately come back here.

Pretty good, very stylish, a bit shabby although it's hard to keep the dust and little chips off all of that black. The worst part was waiting almost half an hour to check in, because of a problem with the computer system and/or radios that could have surely being cleared up by someone just going and seeing if the rooms were ready...!?

Hotel located in the city centre! This is a nice up market place, the rooms are lovely (and posh!) and there are plenty of them! the staff are very friendly and helpful which is sometimes hard to come by nowadays. Its located just down from piccadilly trains station and round the corner from piccadilly gardens meaning its really accessable in terms of transport around the city. They have a bistro, restaurant and bar which are open to the general public too.

The hotel was very nice and the rooms are also lovely to stay in, it was perfectly situated for our needs. We thought we should have got atleast something with the room like a bottle of wine as it was quite expensive for just one night but we did think the free voucher for a cocktail was a very nice gesture.