Mama Shelter Paris La Défense

Mama Shelter Paris La Défense is my go to spot when in Paris. Their location, just a few minute walk from the metro station. The panoramic view of the city and the Eiffel Tower from the restaurant is absolutely breathtaking. The service is always excellent and helpful, thank you 🙏🏽 The rooms are clean and beautifully designed. And last but not least, their breakfast buffet! Perfect start of your morning before a day out exploring the beautiful Paris. I ❤️ Mama

Love almost everything about this hotel. Especially the fun mama theme. It's obvious good thought has gone into guest experience. ​Mama Shelter La Défense is a vibrant, trendy hotel that brings a playful energy to the corporate landscape of La Défense. It's a fantastic choice for those who appreciate unique design, a lively atmosphere, and excellent views. The bold colors and funky art make it feel more like a fun social hub. From the upper floors, you can get a spectacular panoramic view of Paris, including the Eiffel Tower. ​ ​The rooms are both stylish and comfortable, featuring unique, playful designs. However, could do with pressing iron and an ironing board in the room. ​ ​The hotel offers a nice culinary experience with its own kitchen, a panoramic restaurant, a 1950s-inspired diner, and a classic sports bar. Particularly enjoy the buffet breakfast complimented by the kitchen if you need someone offered in particular. The restaurant is also known for its lively entertainment, regularly hosting live music and DJ sets. Because of this the restaurant gets really busy which is great but really guest should not have to reserve to get a space.

I had a pleasant stay at this hotel. The room was clean and comfortable, the staff were friendly and helpful, and the location was convenient for exploring the city. One highlight was definitely the breakfast — the croissants were absolutely amazing! Fresh, flaky, and warm every morning. I’d definitely stay here again.

I recently stayed at Mama Shelter La Défense Paris and unfortunately the experience fell far below expectations, especially as a ALL Platinum member. We arrived around 10 AM knowing early check-in isn’t guaranteed, which was fine. After breakfast we returned to see if the room was ready—still no. The receptionist assured us that by 1 PM the room would be available, so we waited in the lobby. At 1:15, a different employee told me the room was still not ready and “wouldn’t be for a while,” adding that the hotel was fully booked. I checked their booking system myself and saw all room types available. The moment I mentioned this, another staff member jumped in and suddenly our room was “ready.” The inconsistency was frustrating and did not feel transparent. Once in the room, there was no welcome amenity, only one towel(we are 2),and lukewarm water in the shower. When I reported this, I was told they “don’t do welcome amenities”—something that turned out to be untrue, as later in the evening a different employee was surprised we hadn’t received the fruit basket and handed it to us immediately. A second towel eventually arrived, and the water issue was fixed, but only after repeated follow-ups. Additionally, my “welcome drink voucher” was simply a note saying that the hotel had provided a bottle of water in the room—something I’ve never seen done that way. And despite higher room categories showing as available, no upgrade was offered. Overall, the hotel itself has potential, but the lack of consistency, unclear communication, and repeated follow-ups needed for basic services made the stay disappointing. I hope management addresses the service issues, because the experience did not reflect the standards expected at this level.

the stay was okay; the room temperature was very, very warm at night. the 14th floor restaurant and sports bar were both closed one late afternoon; the breakfast buffet was nice. we dined in the 14th floor restaurant one night of our stay and admittedly it took forever to get our food. when we did get it, the food was good but the service was just okay.

The rooms were okay. However, service was bad. The housekeepers wouldn’t refill the soap, not even after I asked 3x. So after calling reception, they told me to come down to pick it up but I couldn’t. So they were extremely rude to me instead and said “then you’ll have to wait for us to bring it to you, in 15 min.” Fine! I had to call them again, 2 hours later, to ask if they’re going to bring me soap. A basic necessity at a hotel. Extremely rude receptionists who are unhelpful and just treat you like dirt. Also the bathrooms don’t even have conditioner. It’s a 3 in 1 shampoo body wash conditioner. Huh?

Very good value for money. The hotel has a nice, modern design and the rooms are very cozy and clean. The view on the Eiffel Tower is spectacular. The only thing that wasn’t good was the organisation of the breakfast. A lot of things were already empty at 8am and it took the staff very long to refill them. Also there were a lot of tables with dirty dishes that weren’t cleaned up for quite a long time even though there was plenty of staff running around.

Nice and clean. Got the eiffel tower view in my room. The food was good as well. Would recommend to family and friends.