Mama Shelter Toulouse

Good hotel, well conserved and very-well located. Bed was very comfortable, although the duvet was too warmthick for the time of the year. Air conditioning was working well, but it was not possible to switch it off f during the night. Overall room and ohtel facilities seem new and working well. Hotel restaurant was nice and had very good food. Pitty that the breakfast buffet is too expensive and the continental it cannot be the person to choose e.g. the bread or what to put in the bread. Coffee provided could be bigger in case it is not expresso that is asked. Some personel were very nice, but some other were not which is a pity for such nice hotel and reason for my downmarking rate!

We arrived at Mama Shelter Toulouse exhausted after a long trip from Nice, hoping for a peaceful night. Despite requesting a quiet room, we were placed on the second floor—right above the terrace where a DJ was blasting music. It felt like a bad joke. We asked to change rooms. The receptionist seemed visibly annoyed, threw the key cards aside with a dismissive gesture, and started making new ones without a word. We were honestly shocked by the attitude—beyond the initial smile and "welcome," there was no real sense of hospitality. As Diamond members, we expected at least some effort to accommodate our request for a higher-floor room, but she clearly didn’t want to help. She eventually assured us the music would stop by midnight. It didn’t. At 1 a.m., the music was still blaring. We had tried calling reception from the room several times—no answer. Then we called from our mobile, and suddenly they picked up. Very unprofessional. We had to go downstairs to ask for earplugs. But the worst part? After the party ended around 1 a.m., the staff started dragging and slamming furniture to prepare the same area for breakfast service. Pots, machines, tables—it all had to be set up again, and we heard everything from our bed. The room design is creative and the atmosphere has potential, but clearly, rest and service are an afterthought here. Disappointing, especially for a brand that markets itself as upscale and guest-focused.

DO NOT STAY HERE. The absolute worst experience I have had at any hotel. They have a club night every Saturday night until 1 am that they have no warning of. We were put on the second floor, could not sleep because the music was so loud it was shaking our room. We asked for our room to be moved and they said they had no rooms to move to. The staff were extremely rude throughout. The rooms are also small and dark.

The hotel is really cute with a lot of whimsical decor. The hotel staff went out of their way to help us. We were in a wheelchair accessible room. And to this I would say, Mama! What were you THINKING putting that handicap room the absolute furthest room away from the elevator?!?! And then paving the hallway with cobblestones??! (See attached photo). Seriously, thank heavens my husband had his former marathon running/sherpa wife to push him down that long hallway (several times a day). There was a perk associated with the wheelchair however and that was that we were allotted one of the highly coveted handicap parking spaces directly in front of the hotel. There are two bars, one right near the lobby that also serves as the hotel restaurant. The other is on the rooftop and is very popular with locals and guests. It is not a rooftop with a view, but a charming outside space. Beds were comfortable, but a little too close to the wall on one side for a wheelchair to fit. Bathroom had challenges for us, but with my husband’s particular disability, that is not uncommon. If you have a disability but can still stand and pivot to sit on the toilet, then it will be a breeze. If you cannot stand at all, then be prepared to bring some assistive devices to help out. All-in-all, it’s a delightful hotel and if we ever make it back to Toulouse, I know we would enjoy staying at this hotel again.

Did not have the experience I was expecting. The room was small with no where to sit. Went to their rooftop bar where I ordered a drink which came in a glass that was clearly not cleaned as there were lipstick marks on the glass and when I pointed that out the server literally poured the same drink into another glass and offered the same to me. Obviously, the staff needs hospitality industry training. Very disappointing.

Comfortable bed, good shower. Continental breakfast good value and enough for us. Lights in room a bit annoying. Air conditioning could be better, hard to get room cooled down on hot nights.

AC in room was set to a lower register of 21, however it would not get cooler than 22 and even then it felt much warmer. It was so difficult to sleep. Based on that I would not recommend this hotel and would stay elsewhere next time.

Breakfast a shambles no organisation. Bar staff very rude. 1 girl in particular with a very bad rude attitude. Reception staff extremely friendly, rooms very good and beds extremely comfy. The bar staff let this hotel down.

Bone marrow. Buffalo mozzarella the size of a softball. Whimsical roof bar with pizza. This global chain was a lovely break from the duck-fest that is all the other places in Toulouse. They could have a few more veggie options to make the rest of my party happier but this place was better than most for the region (if your vegan forget it).