Mama Shelter Toulouse

I was worried before I came because I saw some bad reviews but our experience was really positive. Reception staff were friendly and helpful, the door staff were the highlight - super chatty, friendly and helpful. Room was nice, comfy bed and super central location. Rooms lack some amenities like hair conditioner and tissues but not really an issue. Walls and tiles could do with refreshing - grout and painting over scratches but overall really positive stay.

Everything about this hotel is great. The staff super helpful and accommodating. Always ready to help. I was sick and they had suggestions for pharmacies nearby and helped us navigate the city. Restaurant meals were great. As part of disloyalty membership, one gets a a small discount. The rooms are fun and the design really interesting and the free movies were perfect to stay in during sick days. Rooftop also nice and activities organized looked like a lot of fun.

The hotel is a great location, room large, clean sheets and towels. Great rooftop terrace but full all the time so couldn't use it, bar area, was told couldn't sit and have a drink as used for dinner, couldn't go in the bar at other times. Some of the staff are quite junior, and, made mistakes. Imagine a 4 star hotel where there is no where ot have a drink or there is but you are not allowed to use it. This means the hotel is effectively reception and the room - very disappointing there is nothing for the guests. Breakfast is great.

Good hotel, well conserved and very-well located. Bed was very comfortable, although the duvet was too warmthick for the time of the year. Air conditioning was working well, but it was not possible to switch it off f during the night. Overall room and ohtel facilities seem new and working well. Hotel restaurant was nice and had very good food. Pitty that the breakfast buffet is too expensive and the continental it cannot be the person to choose e.g. the bread or what to put in the bread. Coffee provided could be bigger in case it is not expresso that is asked. Some personel were very nice, but some other were not which is a pity for such nice hotel and reason for my downmarking rate!

The noise in from the bar disco is too much for any guest. I was on the 2nd floor and it was so load till 1:39 then another 2 hours of tables being dragged around while they clean the place. No sleep on a Saturday night The breakfast has gone down hill in quality and the sausages were not fully cooked

The common areas are great. The staff was very friendly. The manager at the desk was not impressive. We are gold members and asked about an upgrade. She said the larger room would be noisy. (Not impressive but we took it anyway) The room was very uncomfortable because of the inefficient air conditioning. (Non-existent) We called for a fan and we were told no fans were on site. The room smelled moldy. Mold in the bathroom. Carpet old. The noise all night was awful but we had to keep windows open. I had a wonderful experience at Mama Shelter Rennes. Unsure if Mama Shelter is for me after Toulouse!

We arrived at Mama Shelter Toulouse exhausted after a long trip from Nice, hoping for a peaceful night. Despite requesting a quiet room, we were placed on the second floor—right above the terrace where a DJ was blasting music. It felt like a bad joke. We asked to change rooms. The receptionist seemed visibly annoyed, threw the key cards aside with a dismissive gesture, and started making new ones without a word. We were honestly shocked by the attitude—beyond the initial smile and "welcome," there was no real sense of hospitality. As Diamond members, we expected at least some effort to accommodate our request for a higher-floor room, but she clearly didn’t want to help. She eventually assured us the music would stop by midnight. It didn’t. At 1 a.m., the music was still blaring. We had tried calling reception from the room several times—no answer. Then we called from our mobile, and suddenly they picked up. Very unprofessional. We had to go downstairs to ask for earplugs. But the worst part? After the party ended around 1 a.m., the staff started dragging and slamming furniture to prepare the same area for breakfast service. Pots, machines, tables—it all had to be set up again, and we heard everything from our bed. The room design is creative and the atmosphere has potential, but clearly, rest and service are an afterthought here. Disappointing, especially for a brand that markets itself as upscale and guest-focused.

DO NOT STAY HERE. The absolute worst experience I have had at any hotel. They have a club night every Saturday night until 1 am that they have no warning of. We were put on the second floor, could not sleep because the music was so loud it was shaking our room. We asked for our room to be moved and they said they had no rooms to move to. The staff were extremely rude throughout. The rooms are also small and dark.

Bone marrow. Buffalo mozzarella the size of a softball. Whimsical roof bar with pizza. This global chain was a lovely break from the duck-fest that is all the other places in Toulouse. They could have a few more veggie options to make the rest of my party happier but this place was better than most for the region (if your vegan forget it).