laurencia P.
Google
I am writing this review out of deep disappointment. This is not the first time I have been let down by Mama’s, but this experience has convinced me to share my honest feedback. I have been a regular visitor during Christmas and New Year because the restaurant stays open late, and it has been a place where my family and I spend our nights here together.
Unfortunately, my recent visit was far from pleasant:
1. Service:
As a local tourist, I felt that I was treated unfairly. I understand that many of your customers are foreign visitors, but there should never be a difference in the quality of service between locals and foreigners. When my mother and I were looking for a seat, no one assisted us or guided us to an available table. Meanwhile, foreign guests were escorted to their tables, and their chairs were even pulled out for them.
Additionally, when we wanted to place an order, no staff member approached us. We had to call the waiter ourselves just to receive the menu.
2. Cleanliness:
Mama’s has been around for many years, but I believe your standards of cleanliness have declined. The tablecloths were not changed, the tables were not cleaned, and the paper covers used to protect the tables were not replaced, they even seemed glued down and deliberately left unchanged.
3. Food:
I have always enjoyed the sausage dishes here, but this time the experience was disappointing. The sauce was served in a very small portion, the sausage was tough, and the French fries were not crispy. The presentation was also poor.
I also ordered fried rice and specifically requested that it not be too oily, but it still arrived that way. The chicken portion was very small, and the fried egg was burnt. (I apologize for not having a photo, I was already in the middle of complaining. In the end, we canceled the fried rice because we were too disappointed to eat it.)
Additional Notes:
After we complained, the staff suddenly became polite, seemingly worried about receiving a negative review. However, the damage was already done. The service and even the food quality were unprofessional and far below expectations. It almost felt as though local customers are not valued or are assumed to have less spending power.
This will be the last time we dine at Mama’s. I sincerely hope you take my feedback seriously and make improvements, so that no other local customers will have to experience the same disappointment.
