Renee R.
Yelp
Violet City Lantern Tour (up to 40 people per tour)
Before even leaving to walk to the cave, Ranger Jarvis took the opportunity to tell us all the ways he would throw us in jail and prosecute us to the full extent of the federal law. It felt more like an intro for going to prison than a walk in a cave. Instead of telling us things not to do because it ruins the history and nature of the place, everything was framed as "don't do this or we'll throw you in prison", which just felt over the top and aggressive. He also made several jokes that we didn't understand and then got annoyed when we didn't get it.
For being a lantern tour, only 1 in 4 people had lanterns. Our group was very large at almost 40 people, so if the ranger was talking at the front, we had no idea. The ranger at the back did not speak and was often just lurking a significant distance behind us. We had Ranger Jarvis (0/10 would recommend) at the front, and every time we stopped, our guide had the same condescending, belittling script.
"Does anyone know about X?"
"Didn't think so"
*goes on a story that ends up being not a real story but actually a very long, poorly set up joke*
Or
* starts talking about his military service and somehow ends up on the world wars and telling us WRONG information about pearl harbor*
"did anyone know any of that?
"didn't think so"
"and you all thought this was just another cave"
People very quickly stopped interacting with him as most conversations were not productive, or Jarvis just used the opportunity to make fun of the person or make their comment into another poor joke. He was very rude and at least one joke was clearly racist.
It was a lot of hurry up and wait, which would have been alright if the stopping parts for informative and positive, but they were not. In the periods of walking, we were not able to see anything but the footsteps in front of us, so we didn't really get to enjoy the cave itself. The terrain was uneven and quickly went from flat to 45 degree inclines so watching your step was imperative. Combined with low light, it made it very hard to enjoy the cave unless we were stopped and the rangers used their own flashlights. Jarvis frequently would stop us and say things like, "you all don't know this, but we've been passing petroglyphs this whole time, but I'm not going to point them out to you because you'll just write on them"
In general, the tour itself was okay. It was very rushed, focused heavily on the Ranger's own life with poor jokes and false history, as well as not being informative on the geology of the cave at all. It would have been a salvageable experience if not for the Ranger's demeaning, belittling, rude, condescending, and aggressive tone, speech, and delivery. I would not recommend this Ranger to anyone and would highly suggest the NPS reevalute their relationship with him, considering this is not a one time issue.
Lastly, I've also seen other reviews with similar comments, especially saying racist things, such as this one from 9-22-22 on trip advisor
https://www.tripadvisor.com/ShowUserReviews-g143043-d146944-r858626532-Mammoth_Cave-Mammoth_Cave_National_Park_Kentucky.html
"I went on the Extended Historic Tour on 9-2-22 at 4pm. The cave was amazing, however Ranger Jarvis was arrogant, rude and condescending. He took more pleasure in talking about the visitors to the park who got into trouble for violating rules than he did sharing any history of the caves themselves. He stopped three times during the two hour tour and shared very little knowledge about the cave. He told a story about the slaves mining saltpeter in the caves and but for "people with skin darker than his" we essentially would not be free today. I would argue that the countless thousands of men who died in Europe would disagree. He failed to even mention the story of Stephen Bishop, however he did manage to work in the story of the Tuskegee Airman into the historic cave tour. It made zero sense. He clearly had an agenda and talked more about HIS military service than sharing any insight into the incredible wonder that is Mammoth Cave. Truly disappointing"
Overall, we give this tour 2/10, mainly due to Jarvis. No matter how pretty a cave may be, the attitude and temperament of the guide left us leaving annoyed and like we chose the wrong tour to do. (We did the Grand Avenue tour two days later and it was great. We all decided upon arriving, that if Jarvis was doing our 2nd tour, that we would just skip it. We didn't want to be held hostage by that man for any amount of time, let alone for four more hours).