Mammoth Mountain Inn

We were in the east wing which is a dump. Make sure you stay in the main building. The three hot tubs are tiny and always full so I wasn't about to squeeze in with some family like a creeper. Whole lodge is very run down. Restaurants are way understaffed. They ran out of menus for dinner and coffee mugs for breakfast. None of this I would have minded had the price been half. My son and I paid over $800 for 2 day lift tickets. That's unacceptable. And the dump of a lodge was twice that. Clearly, IKON does not care about repeat customers. Because as great as the mountain itself is, I will go out of my way to find another resort with a better overall experience for a price that matches the experience.

The staff here is very welcoming and friendly, you feel comfortable and at home. The front desk staff especially Seth & Cody had great personalities and provided help with our accommodations. Due to the fires we had to return after checking and they kindly found us a nice comfortable room.|The icing on the cake is always the help, humor & knowledge of the valet ski service! We always stay at the Mammoth Mountain Inn for that convenience. Kudos to the team at the Inn. The people and pillows are the best part about the place.

The hotel is quite dated, carpets, doors - would benefit from a makeover. No AC and the rooms are too hot in the winter, so cannot sleep without opening a window. The positive side is that they provide humidifiers, water stream in the showers is great, heated pool with 4 jacuzzis is a great addition. They have a nice restaurant and a bar, but it is quite expensive. Location - unbeatable! Limited covered parking is good, but no spaces at the end of the day. Overall, good option with convenient lift access.

The location to Mammoth Mountain is amazing. A quick walk to the Gondola and you’re up the mountain ready to ride down. There is plenty to do besides ride. There are 3 indoor jacuzzis and 1 outside one next to a heated pool. The first night it wasn’t too warm, but by the 3rd day it was hot. ||There is also a little fitness room, a small game room, and a bar with dinner and breakfast as well. Lots could be updated, but I found it cozy & convenient. ||The staff really went above and beyond with remedying a room fix and even sent a special letter letting us know they know what we went through. We were so surprised & all smiles with the kind message and know now we will come back here again, not just for the nice rooms, but for the amazing professional and kind staff. ||They also have a ski valet and offered boot warming too. We’re really thankful for the kind and friendly front desk staff, food preparers & maintenance.

From start to finish, my stay was amazing! Cody and Seth at the front desk made us feel so welcome and at home. They went above and beyond to make sure we were comfortable and answered all of our questions. These two were so friendly and warm, 10/10 hospitality! Definitely will be back

Loved our stay at the Mammoth Mountain Inn. The proximity to the lifts made this a great choice for our family. The staff was friendly and helpful. Loved the ski valet team helping store our skis and boots each day.

Someone on our floor was smoking so much dirty weed in their room that the entire hallway was rancid…it really impacted our enjoyment as it seeped into our room, and the long walks down the hallway to the outside door were just gross. The proximity to the main lodge was amazing, the staff was great - but we couldn’t get past how awful it was to live in that the stench.

This is a great location to get from your room to the slopes. It's a 3 minute walk to Main Lodge and you're on your way! The rooms are dated and the heaters are spotty at best. Their employees are very helpful and cheerful in general. Parking can be a pain at times but I haven't NOT been able to get as space. Overall a mediocre facility with a great location.

Location, location, location! This is a true ski in and ski out hotel next to the Main Lodge. Its very dated and in need of a total make over however it does its job. Our place was clean, very spacious, 2 bedrooms, a living room with a full size kitchen and one bathroom. All the furniture was very basic, carpet had some wear and tear. There are 2 dinning options on site: Mammoth side bar and Grill AND The Yodler (which closes at 5). Convenience factor is a key here, no need to drive to the town for dinner, if you have a kitchen in the unit, cooking is also an option. There is also a small coffee/ souvenir shop on the main floor next to the check in desk that has some breakfast pastries for sale as well i noticed wine and beers in the fridge. After a day on the Mountain we loved to spend some time in the jacuzzi, there are 3 indoors and one large one is outdoors next to the heated pool. Overall its an amazing location.

Overall experience was not as expected. Booked too In main lodge is what I thought. I did check I. Early but wow what a dump. Not that the cleaners don't clean it's just old and nasty with a smell of mold. Floors so thin you hear every step the floor above you make. People checked in at midnight slamming things down. Carpet so beat and worn. The ability to ski in and out of lodge non existent. Employees seemed knowledgeable and willing to assist. I would expect the lobby to have a suit and tie greeting people. Hoppeuky why are you investing in new resorts without remodeling a 65 yr old building aprox

Service was polite and helpful, very convenient to Mammoth Mountain, and wax rooms for racers. Found dirty pink undies in closet, carpet had stains and floor was bending in hotel room.

I Love the place. It is so hard to get a room here during the winter, but now that it is just fall I got one pretty easily. The room is clean and beautiful. The bathroom is kinda small but it is functional and clean. I come here to celebrate my birthday. When I got here I found out that they upgraded my room to a 1 bedroom condo from a queen-queen room. If that is not generous I don't know what is. Adriana the shift manager said they got availability so they did it. She also assisted me quickly when I checked in and explained everything even the bears which can break into your car when you leave food in there. I am so surprised that the room is not so tired being near the ski resort. It still looks ok. I will for sure come back here. Thank you

Booked a studio 'condo' in the main Inn ... did not want a room in the east or west wing building because of a previous bad experience. We were bumped to the east wing in a room at the far end of the hallway with a disgusting murphy bed, huge/gross kitchen (cuz I asked if our room had some kitchen stuff) and a beyond disgusting bathroom. Bathroom smells like urine and room smells like ... I don't even know ... crap carpet. All for the affordable price of $1,300.00!!Yes, I'm an idiot. I will NEVER want to stay here ever. Thanks for dulling the penny and removing my dreamer mentality. Motel6 have far better rooms, staff and deal $.

Super convenient as it is walking distance to the lifts! Everyone was friendly and the room we stayed in was clean. I would stay here again!

Wesley in the Ski Valet is the Best!! Not only taking care of my Dads skis and boots, but also loading his luggage on the bus when it was time to leave. Wesley provides excellent customer service and made our stay at the Mammoth Mountain Inn a 5 star experience. We will definitely be back and recommend it to friends.

Everything. For starters when we walked in it gave off horror vibes and we were right. When we entered the hotel room, the closet mirror was on the verge of completely breaking and falling off. We walked further in the room and the bathroom mirror was also falling off and the bathtub had YELLOW LIQUID in it whenever we turned it on therefore we didn't shower for 3 days. Whenever it turned it on, it released a really pungent smell of #1 and #2 in. Even opening the window didn't help and the extra fan didn't either. In the drawer, there was a MELTED HAIRDRYER like what happened? Was there a hot celebrity living there or something??? There were multiple blood stains and wine stains on the bed/wall. We also think some people got a little too carried away while drinking wine judging by there was a wet tissue and white, sticky looking stains on the CURTAIN. Like what were they doing and how'd it get over there?? There was also a drunk man who knocked on our door at 12 am in the morning and ELBOWED ONE OF OUR ROOMMATES IN THE EYEBALL. This happened to our other friends in other rooms as well. We stayed up till 2 am because of all the sketchy noises and we had to climb a mountain the next day. On top of our floor, we heard footsteps but we were THE TOP FLOOR. Huh????? Is there some sorcery going up on there. Anyways, overall this experience was horrible and the only good thing was being able to leave.

We love this place, been coming for years. It is the original lodge and has a lot of history. If you are looking for fancy, upscale, and new accommodations, this is not for you. If you are looking for a place where you can walk to the Gondola and ski back to your room, this is your place. Ie Subaru, yes. Range Rover, maybe not! There are tons of drawers in the rooms, full closets, fridges, microwaves, and tubs. Yes, they are aged, if you have kids. They have rooms with lofts and kitchens. There are 4 hot tubs, 3 indoors, and 1 outside, plus a pool and a small gym. They have a restaurant and bar. The food is very good.. you HAVE to get the beniets ( sp?). There is a little store for snacks and necessities. The staff is very accomodating and nice. I had a problem adjusting the heater, and it was replaced within an hour!

Only reason to stay here is for convenience to the chair lifts. Otherwise, spend the extra money and get a place in town or an AB&B. When I booked the room through Priceline there was no mention of an extra fee for my wife's small K9. The fee was $50 a night plus a damage deposit. The hotel clerk asked me if I knew about the pet policy. I told them no it was not on Priceline's cite when I booked the room or I would've stayed elsewhere. Then we got to our room finding there were dirty towels on the floor and hung up on the door. 2 of the towels were pretty crusty. Lord only knows what happened in the room prior tour stay. The Inn gets one star for having a window you could open along with a fan we could plug in and place in the window.

Stellar customer service. Very accommodating. A little old but can't beat the location for skiing and snowboarding. In particular, Chris and Victoria were exceptional.

the mammoth lodge staying needs some really bad upgrades. Stayed in yodler haus and it was a joke. The parking was far and was told there's a path to walk ( they left it snowed in instead of clearing it so we walked with all our stuff in the road and around in the cold.) the building in grimy, dingy and creaky and so was our room. They didn't give us body wash. No breakfast included. Not even water. Walls are so thin and it so creaky that we heard every single step of the people above us ( which was a lot, they were doing stuff until past midnight both nights and got up before 6am both mornings). Yodler restaurant is right there and has really good drinks and food and a cool DJ. Was a pretty dirty place though and they close so early. We also had a space heater in our room which was nice to warm our boots prior. And an awesome ski valet for skis and boots (no poles). They have a cute little general store in the main building that has some essentials, food items and apparel. Not enough food options considering breakfast is sitting down and expensive when most skiers and boarders need quick breakfast and then up the mountain so not enough options for that. A coffee, bagel, sandwich, soup and salad place would be good to get. They also give IKON pass discount to apparel. They also put us on the first floor (which I hate) and left the window unlocked so anyone at anytime could've broke in. Overall expensive for how gross and outdated but location is cool.

We had a great time up here these last 3 days here. It was a very close walk to the main lodge and gondolas. This hotel is an older hotel and staff are very friendly here. We woke up in the morning with a pretty view. the only issue with this hotel was a a far distance walk to the jacuzzis and pools, especially from the east wing where we stayed and how creepy the hallways were.

We came to town for a destination wedding for a girl I consider a daughter. Amy and Johnny's wedding! My daughter Kiley was a bridesmaid so this wedding was a family affair. The did offer special rates because of the wedding and Amy the bride had reserved a bunch of rooms for all of her guests. My review here is only about the Inn itself because the staff did a great job with the wedding itself! So we decided to stay 3 days to make a long weekend out of it because I had never seen this side of the Sierra before. I know I'm a bit spoiled with accommodations so I'm taking that into consideration as I write this review :) When you come into the Inn the lobby is just beautiful and the well worn leather couches were all so inviting and comfortable. We did have a bellman help us with out massive amount of stuff so that was great. We got to bring our dog so that was a plus. Okay the room...I mean it was tiny. I know this is what skiers want is just a place to flop after a long day of skiing, it get that. This place was built in the 50's and the room and carpet looked very old. I literally wouldn't step on the carpet with my bare feet! The toilet was running on from the first night and that got to be old... The bed itself was pretty comfortable but I always bring my own pillow on road trips like this one. The positive was we had a screened in door that we could open for fresh air. Another good thing is one of our family friends from Reno was in the room right next door! We were more than ready to leave that Sunday and get back home to our 6000 square foot home! Lol spoiled! I've included the final receipt so you can see the ridiculous amount of services fees and taxes they add on, California I do not miss you! We did get to go one some beautiful hikes and enjoy the majesty of this area. I've lived in Salt Lake City, Truckee and Squaw Valley in the past but this area has stunning vistas!

Stay for the convenience... and nothing else. This inn was essentially the same cost as a hotel in downtown Mammoth if you bundle with your lift passes. But oh, boy, even then it's almost not worth the cost. You are paying all of your money up front towards the incredible convenience of walking across the street and onto the lift, or an even shorter walk to the gondola. At night it's barely a stumble away from the very fun Yodeler bar. The convenience factor is pretty incredible. But remember: that convenience is the selling factor, and Mammoth knows this. The inn has not been updated since maybe 1962, and it shows. And why update it when all you need to appeal to your clientele is quick access from a skier's bed to the lift? It's not quaint and cute old stylings, it's a run down, beat up, snow-soaked motel. There's little charm to be found, so don't waste your time looking. And really, you're balancing that quick access to the lifts with slow access to the great breweries and restaurants in downtown Mammoth. You want to head to Distant, Mammoth Brewing, Liberty Bar, Mammoth Tavern, or the Stove? It's a 10-15 minute drive down hill, and that much back up. Balance your expectations.

The lobby/shared areas are very dirty and never cleaned. I stayed here for 3 nights and the stairs and lobby were NEVER cleaned. The same rocks and sand were still there when I arrived and left. Be sure to bring flip flops or slippers to wear in your hotel room because the carpet is STICKY. This place looks like it has not been remodeled since the 80s and some room's deck fence is completely broken off. For the price you pay per night, you would think this place would have more up keeping. The only 2 good things are employees are very nice here and it has a gondola that is a 2 minute walk from the inn.

We loved our stay here. Visited the area for fall colors. This inn is pet friendly. It is very close to the Devils postpile monument and rainbow falls. Since we went during the off season there was not much of a crowd and we also received an upgrade to our initial booking. The room was comfortable and requests were honored(asked for a microwave, extra pillow, late checkout). They do not have AC and they have portable fans instead. It was quite warm during October and felt like it would have been nice to have AC. But I'm pretty sure heat is more important here if you are around the snowy season. We got dinner to-go from their restaurant. It was ok. Nothing extraordinary tasting. Be sure to stock up on snacks or other food supplies as they are the only ones in the vicinity for dining options. They have a cafe/store at their gift shop. They have all of your basic supplies like juices, cereal boxes, chips, energy bars, parfait, from the hot stand - burritos and sandwiches of those likes.

This place was a solid spot for us to stay during our trip. I'm rounding up to 4 stars, as the place itself is quite dirty and dated. It also requires a lot of lugging stuff up stairs, as the elevator was not working (and seemed like it hasn't for a while) in our section of the hotel. It's definitely overpriced, and is clearly geared towards skiers who need only a place to sleep and nothing more. The room itself was very small, particularly for the price, but the bed was comfortable. Given that we didn't come to ski, I'm not sure I'd recommend staying here, but in a pinch it's a bed to sleep in.

I unintentionally booked through a third party, which I found out when I called to cancel my reservation due to my pet being in the emergency hospital in critical condition. They said there was nothing they could do and to contact the third party. I contacted the third party who refused to make an exception and told me Mammoth Mountain Inn direct could only make exceptions and they (Priceline) had already paid Mammoth Mountain Inn. I call Mammoth Mountain Inn back and they refuse to help at all. Terrible customer service for all parties and very disheartening. We will not ever be rebooking to stay here.

Big place few miles out of town. We visited to see fall colors in the Eastern Sierra! booked two rooms on a Saturday. Lobby looks good in a solid Western architectural style. Top floor rooms as we requested. Rooms are good, but the East building looks plain inside. Fridge but no microwave. Wi-Fi seems OK but did not upload vacation photos. In each room, a very cute elephant made of a folded towel was sitting on the pillow! Heating did not work in one room despite maintenance's late-night attempt to fix it. Housekeeping kindly brought us some disposable utensils. Front desk was very responsive to our requests; both housekeeping and maintenance showed up promptly. Great stars on a clear moonless night from the overflow parking lot. As in other Mammoth hotels, the front desk asked us not to leave food or cosmetics in the car - the town bears may smell it and rip open the car to get it!

Our stay at Mammoth Mountain Inn mid-summer was great. Location location location - it's right next to the gondolas going to the top of the mountain and the bus shuttle going down to Devil's Postpile and Red's Meadow. The price for a simple comfortable room was very competitive. And it was quiet - such a contrast to the busy winter ski season! Highly recommend this hotel for those who like close by adventure on Mammoth Mountain and surrounds.

Clean and close to chair lifts. The room we were in was really old, however the bed and bathroom we clean and comfy. Do not waste you money eating breakfast there. It was left over from what they had made to serve earlier in morning for the buffet. The potatoes were old & cold and had been sitting there for a while, the eggs were ok and the sausage was cold.

VERY TERRIBLE. Recently, I visited Mammoth Mountain Inn with a few others and we had an experience similar to a horror story. The moment we walked in the mirrors fell down, and the whole room looked broken down. The shower was not useable and had sewage flowing out of it as well as being dirty and broken down. The house keeping was not up to standards for they left a rotting bell pepper in our room which stinked up the whole room. There were blood stains all over the walls and the tv was old and broken. I would definitely not recommend staying in Mammoth Mountain Inn, even if you are skiing because there are other hotels near.

Well worn accommodations. Make sure you ask which building you will be in. Facing the parking lot was not expected as they were not busy. Staff is professional and answered all our questions. They were the best part.

I'm giving 3 stars due to the location and easy access to the lifts. If that's all your looking for it's very accessible to walk back and forth with little ones. There are some rooms that have a full kitchenette (full fridge and stove) and others that had a small fridge in the room. Otherwise, the place has been around for many years and it definitely needs some work. Walls are a bit thin and they do allow pets. I used white noise to drown out any noise which helped when falling asleep. You can add earplugs too. Great customer service and the general store at the lobby was convenient for gifts, snacks and coffee! They offer a variety of Starbucks brew (Blond, Vernon...what I can remember), salad, sandwiches, and ice cream. There's a small fitness center (16+yo) for those who are interested. Also shuttle service to take you down to the Village for Shoppes and restaurants. I would highly recommend reserving in advance prior to your arrival especially during the weekend or holidays. Be sure to check shuttle schedules too.

We had a major leak and problem in our room. The front desk handled things swiftly and moved us to an upgraded room. All the staff is very happy and their to serve. Perfect location , always ask to stay in main buildings, the others tend to be very dated.

Alec V. in the maintenance department, who was assigned to our room to fix something, was very off-putting, condescending, and passive aggressive. As he left, we could actually see him relieving himself in the bushes outside. Who hired this guy and how is he still around? Will be calling the front desk about this grievance.

Visited for a snow trip and this place is still awesome for that ski-in-ski-out experience. -Easy walk out to and from Main Lodge lifts = easy lunch spot in our room versus hunting for spaces in the crazy lodges. -Had to park outside during the storm but the hotel was able to provide shovels and a CAT+operator for digging our sedan out. -Indoor hot tubs were awesome after a day on the slopes. -Our room was a little dated but clean enough. Bring earplugs because the walls are super thin. -I heard that they have a shuttle that can take you to and from the village after the free Mammoth shuttle closes.

Writing this from my hotel room. Besides the very outdated room, these walls are ridiculously thin. It's 5 AM and I can hear every little thing - people walking above me, conversations from the street, noise from the hallway. I'm not even that sensitive to sound, but it's impossible to ignore. Everything echoes in this room! So frustrating. Instead of getting a decent night's sleep, I'm stuck tolerating this crappy place. Terrible stay, 0/10 would not recommend.

The resort is amazing. The hotel in BOOTY! And by booty, I mean this hotel feels old, run down and dirty. I honestly don't mind old things, but to charge $275 for it is just SICK & WRONG. I'd rather sleep in my car 9 months pregnant than pay $275 for a room at Mammoth Mountain Inn. I wish someone wrote a review this honest. The rooms are real motel 6 level quality. The rooms haven't been updated for decades. They're old, smell moldy, have popcorn ceiling and the heater didn't even work. It's a casualty of inflation with NO justification. We chose this hotel because it's walking distance to the resort, but that is all it has going for it. Everything is over-overpriced. The rooms. The food. There's no breakfast included and no 25% ikon discount at mountain inn grill. It's $18 for bacon, eggs, potatoes and $10 for kids. I expect high prices at a ski resort, but it's just not worth it. For end of the season... Late June, high winds, brown snow + slush, I'd wait til Winter 23-24 to ride here.

Our family has been visiting the Mammoth Mountain Inn for years! Always loved visiting there. We loved being able to ski right up to our rooms. We have taken our golden retriever, there also plenty of times without any problems! But, this last time was different. Staff was not friendly at all. The rooms are getting very worn down and kind of crappy. Even more so than ever before. An employee at the front desk said our dog was barking when we were up at dinner spending too much money at their terrible restaurant! We were only gone for 10 minutes. We found out that the dog next-door had was making all the noise. But we got blamed for it. She was very rude! But we did end up working it all out with the manager. Just left a bad taste in our mouth. We will definitely be looking for other places now. And there are a lot of us in our extended family.

Convenience to the lifts is an understatement. Room was very comfortable, and remodeled. My only complaints is that my dirty laundry was taken and presumably thrown out. The clothes bag was not near the trash can. No big deal, but the Asst. Mgr. said the housekeeper did not throw it out and I must have lost it in the car. Very disappointed that they put the blame on me and would not reimburse for the cost which was only around $120 to buy what I lost. I think it was an accident and not deliberate, but still putting the blame on me?

Location of this hotel is wonderful. It's right at the base of the Mountain. There is underground parking. There is a heated pool and Jacuzzi's.! The building is also incredibly rundown and badly designed. The walls are paper thin. In fact, I'm listening to the people next to us having a party. It's a shame that this place is in the condition it is in. I think it is time Alterra needs to invest in this property and build something adequate for the premium location this place is in.

We stayed at the Inn for 3 nights and realy enjoyed our visit to mammoth,all of the staff were great ESPECIALLY Molly and the two Alex's, ALLof the bar and restaurant staff were amazing,so helpfully and the food was sooo good.We were given great advice and recommendations were to visit and molly and both Alex's went out of there way to make sure we had a great stay and got the best out of our short visit to mammoth,we will DEFINITELY be back,thanks again you guys,SUPERB.

My group and I happened to book a weekend when there was a blizzard so we couldn't do much but stay inside. However the room service and staff (especially the front desk staff who handled the room calls) were super helpful and friendly. They brought our room a microwave, utensils, and even came to fix the electricity when we accidentally popped a fuse because of the microwave lol. We were also given a discount for another night because of the blizzard. Took off a star because the buildings are a bit outdated :(

The only reason I give it 1 star is because its location is right at Mammoth Mountain ski lifts & gondola. The staff put us in a room without informing us of no elevator while my daughter and I lugged all our stuff around looking for it (very heavy suitcases + multiple bags in tow due to bear safety reasons & not leaving anything in car). We lugged our stuff across the street back through different building to get back to lobby and request different building. The lady was very nice about it and even though I said I'd pay to upgrade, she said she's sorry and would waive it. I was very appreciative but then our room had mold in shower etc. We decided just to deal with it, then at checkout we were told our charges including upgrade fee. I told the other lady I didn't mind paying it initially but was given good customer service & told it would be waived. She did nothing to help me, basically said oh well, and charged me anyway. The entire facility is so old and outdated, smells gross, feels like elevator is about to break, and would overall never recommend this place unless you're looking for broke down college dorm feel for an incredibly overpriced rate. The night before we stayed at a place only 4 miles away that gave us a full suite, was such a nice resort, clean clean clean, for almost half the price! (I DEFINITELY recommend Juniper Springs)

Cute little inn at the top of mammoth mountain. We booked a standard king size bed room and when we checked in, we got upgraded to a "king loft" on the 200s side of the main lobby area. The standard king room was one floor with just the standard king bed. The king loft had the king size bed on the first floor by the room entrance and two twin size beds upstairs. The bathroom in this king loft was pretty small. I was expecting since it was an upgrade that the bathroom would be bigger. Then again I'm not sure how big the standard king bathroom was so I cannot really compare. The loft comes with a large window and a fan. According to the packet there is no AC equipped but there is a heater. Thank goodness it was not extremely hot when we arrived. It's a very old looking ski resort and I was expecting a top of the line interior. In the room, you can tell it was on the older side with some paint chips and older shower fixtures. At the sink, it looked like there used to be a hand towel holder but it's clearly gone with just 2 holes by the sink. During the night I closed the inner curtain and noticed a large temperature difference. The curtain makes it so the wind coming from the window was pretty much nonexistent. It became very hot to a point where I couldn't go to sleep for over 2 hours. I ended up using the chair to allow some of the curtain to be pulled back so that there can be some air circulation in the room and was finally able to fall asleep. The second night was better because it was cooler at night so it was easier to fall asleep especially since we figured out the curtain situation to get more air flow. The pool area was cute, it had 3 indoor hot tubs and 1 outdoor pool and hot tub. It was a little difficult to find because the room I was staying at was the main lobby side whereas the pool was on the west wing. Overall, pretty standard place nothing too special.

I'm a local in mammoth and happend to stay at my chalet 1 tonight. We walked to mammoth mountain inn and to pick up our called in an order. This is a picture of a $36 dollar salad with horrible dressing thats not made in house. So disappointed! If you plan on staying here don't expect good food and expect to be trapped on top of a mouth with it being your only option to eat and it costing a fortune.

When I went to check in the receptionist said there was a "mix up" and they didn't have any more of the loft bedrooms which is what I reserved and paid for months earlier. I was given a "condo suite" instead which I accepted since I really didn't need two beds as I was a solo traveler at that point. But what if I had one or others with me as originally planned? More importantly, the food and service at Mountainside Bar and Grille was horrible and greatly overpriced. My first night there on a Wednesday, I had to wait about 15 minutes just to talk to a hostess and then was told that only a seat at the bar was available. I took that too (no choice) and waited at least 5 more minutes before a bar tender took my order. It seems he was maybe doing double duty as a waiter? I finally got my food and there was only about 20 French fries on the plate. No thousand Island dressing available, NO MUSTARD (how is this possible in any restaurant) only ketchup. So I accept that and the burger is undercooked. I ordered medium well and got medium rare. I ate it anyway as I was starving at that point. I got sick the next day. No surprise there. The next day I go for breakfast and get the $15 French toast. I asked the waiter for a lemon wedge, but never got it. There was only two slices of French toast and no side like potatoes of some kind. Gyp. The next night I returned hoping for better but such was not the case. I got a table that time with no wait, but it seemed impossible to find something on the menu that didn't have garlic in it. The waitress said almost everything on the menu had garlic in it which makes me very sick. I finally had to settle on a Kale salad which was horrible. I was going to eat it anyway but by the time I finally got my food it was almost 9 pm closing time. The waiters and busboys essentially chased out me and the other table at 9:20 by going around putting the chairs upside down on the tables while we were still eating!!! I tipped 20% in cash or card each time which was probably a mistake but of course I felt sorry for the waiters and waitresses. Most of these issues are management/policy issues. In fact I don't think I ever saw a manager there at any time. My overall impression is a lack of management, understaffing, poorly trained employees who lacked enthusiasm and seemed bored. Really the whole thing was chaos. And here we are in the off season when things should be easier. For all this poss poor service I paid in excess of $200/night plus food costs that average $25/entree for very small stingy portions. The only positive is that the receptionists at the front desk were helpful in answering questions about available bus services in the area.

Gross dump Carpets are black Looks like newish wood furnishings but single chair has stains on it Also no air conditioning just an old fan that has gross stains on it Also maintenance left painting supplies by the elevator for at least a day For $400 a night, the Bates motel is better Only plus was the front desk was pleasant and bed seems clean

Okay, I agree, this place is SUPER dated - like, literally, sections outside are falling apart. So let's get the negatives out of the way: Our room was super dated, the sliding door was incredibly difficult to open, the carpet looks absolutely disgusting - like I didn't want to take my shoes off even. Food is stupid expensive and not that great - certainly not enough to justify the price. They don't serve lunches, but you can get prepackaged sandwiches and even breakfast burritos and sandwiches at the general store. We didn't try either. But we did purchase two coffees (lattes), an apple cinnamon "scone" (looked like a flat chocolate chip cookie), and two hummus and pretzel chip packets - $27! So why 4 stars instead of 2 or 3? The experience and location are stellar! Food: The first night I had a Cesar salad with salmon. The salmon was over cooked - like by a lot. Our server, Kevin, was so embarrassed and got me not just a new fish, but replaced the salad entirely. I kind of would have preferred just the fish, bc the second salad had some tough (probably old) lettuce leaves. At any rate? The second salmon was perfectly cooked. We also had the prosciutto caprese - OMG! Super good and the taquitos (meh). We had breakfast in the upstairs restaurant as well. My husband had the oatmeal and I had the BLTA Sandwich. The sandwich was amazing, but would be best shared. It was huge! We had Teo regular coffee with that. Grand total after tip was over $50. Just be ready to pay through the nose here. They can, bc you're literally 11 minutes from anything else. So if you don't want to drive back and forth up that somewhat windy road (not like Big Bea Mountain windy, but still), you'll eat here. Service: Kevin (our server for dinner) and Alex (bar tender) were awesome! Super chill, ready to chat about the mountain, skiing and snowboarding (wide stance va narrow stance in snowboarding), and just fun guys who probably deal with more pretentious crappy people than they should. Genuine good guys who want every guest to have an outstanding experience - you guys were awesome and are the main reason I'm giving this place 4 stars instead of 2. Other reasons for the 4 stars: Dogs are welcomed and yet the place is quite clean - either the staff is mindful of bathroom mishaps or people are doin a decent job of picking up after their pets. Location can't be beat! Literally walk 50 paces to the nearest chair lift. Okay, I didn't exactly count my paces, but it's super close. Only downside to the location is that it's an 11 minute, windy drive to the village and longer if you want to do anything beyond that. Parking is more than ample and there's even covered parking if you prefer. The lobby is actually quite nice. Lots of comfy seating and a fireplace where you can warm up while sipping your overpriced coffee and "scone". All in all and pricey AND mostly enjoyable experience thanks to Alex and Kevin and the location. I understand a demolition and new build is in the works - I'm sure this place will be amazing - just don't let go of Kevin and Alex.

This hotel is extremely dated. Does not look like they have renovated since they opened. We stayed in a condo that slept 11 people on 4th of July weekend and the room only had 1 small standing AC. It had 3 floors with only 1 small AC. Most of us had to sleep in the living room where the windows were for cool air. We also had to request 2 fans. The elevator had dirty carpet walls plus was extremely slow as if it was going up and down 25 floors. The room was full of moths flying around. Not sure where they would be coming in from. Overall the room/hallway just feels and smells musty. The location and landscape is beautiful plus friendly staff but I would not recommend this place to anyone until some renovating is done.

Don't leave your skis unattended! Got my personal skis stolen from right out front of the inn at their little ski stand next to the front door. Staff was not very helpful, area has no video cameras despite it being right by the car valet and where the doorman stands. I was right across the way about 50 feet away playing with my dog when this happened. Super bummer.

I have 4 reservations booked for MMI this season. We completed the first reservation this past weekend. This place does a few things very well - kind staff, pleasant lobby w/gear rental, home to 3 hot tubs, a mountain view pool, and comfy beds. Yes, indoor parking is limited and hallways are slightly moldy, but the rooms are laid out in a logical manner. The rooms are well maintained. The bones of the building are good. Would love to see them redo the rooms, hallways, and pool area this summer. Management is definitely banking on the location - just note that. Yes, it is a phenomenal location, reminds me of the Big Sky Huntley Lodge before their recent room remodel. 1 min walk to the gondola. 4 stars given overall condition and the other big mountain lodging options (across Alterra/other ski resorts in the US). As the season progresses, will update as needed

I needed a place to stay last minute on my way to a nearby wedding. The person I spoke on the phone with was very helpful finding me a room that fit my needs and confirming they had 24hr arrival time. Unfortunately an even more last minute change of plans caused me to not be unable to arrive before the next morning. I was put in touch with Mr. Eby the manager -who responded to my email within 48hrs. Mr. Eby was professional and helpful and was able to secure me a partial refund for my room despite the beyond last minute cancellation. I didn't go past the front desk but it seemed like a very nice place inside as well.

I came here during Christmas and the hotel experience was meh...the room was a bit shabby with stains on the carpet and an old feeling that didn't warrant the higher prices on Christmas. Overall issues: 1) The indoor parking garage was a mess, probably due to the snowstorm which led to tons of parks without parking passes being parked there and those of us with legit parking passes having to fend for ourselves. 2) The humidifier in the room had mold in it, when asked to correct and bring a new - no one did. 3) No housekeeping, apparently it had to be requested due to COVID, but no one informed us of that. Overall, the hotel seemed overwhelmed and understaffed during the holidays, which was understandable. The extra star is because they did waive the resort fees when the issues were communicated, but overall the stay wasn't super enjoyable, I ended up leaving a day early anyway. Your experience may vary; I'm sure they have beautiful larger rooms, but where I was -- it just wasn't worth the money on Christmas.

Horrible experience with its restaurant. First, we were being seated around 8:30am, and ordered our drinks and food. My daughter ordered hot chocolate, my husband ordered coffee, and I ordered hot tea. Guess what, we've been waiting for 45mins to get our drinks, not to mention that we asked for them several times. Finally we got our drinks but with all " to go" Starbucks paper cups. Second, they totally lost our order, and we have to second time to get our food. I mean the hotel is good and has a nice location, but the restaurant serves need a lot to improve.

arrived checked in . settled in to find no body wash, shampoo in the pump dispensers. The beds were horrible no structure whatsoever so dated. 1st night and only night rodents chewing in the inner walls. room was dirty, dated and so needs some TLC. booked through hotels. com we asked for a refund and was denied by the hotel staff. never again. don't let the pics deceive you.

The front desk and restaurant team is polite. Their location is great, but for $600 per night, I will be staying in the village next time. Even the nicest rooms are old, peeling wallpaper, the hallway smelled really bad most of the four days we were in town and the restaurant inside is legit awful. (You can see my separate review on the restaurant) Our heater was on or off. In other words, lava hot or freezing cold. So you had to manage that while sleeping. Felt more like a cabin even though we had a king suite with a 2nd floor loft that had its own queen. I waited an hour upon arrival for one of their few covered parking spots, because we were about to have a blizzard. Believe we got a couple of feet of snow. So much that the mountain couldn't open the lists the next day. Would have appreciated a nicer room given that situation. Oh, and check-out was 11am. On our last day, the woman from cleaning knocked on my door THREE times between 7:50am and 10:40am. Made my dog freak out. Super annoying and unprofessional. The third time, she sent a male cleaning person so she didn't need to do it a third time herself. Really, really did not appreciate them. So if you don't mind roughing it and can get food somewhere else (like the German restaurant nearby which was amazing but closed during the blizzard) and you are purely here for skiing or snowboarding, you might be happy here.