Sergey S.
Google
I have stayed at Manchebo Beach Resort for the past four years, primarily because of its location on Eagle Beach, which remains one of the most beautiful beaches in Aruba. Unfortunately, this visit will be my last stay at the resort.
At nearly $900 per night, the property feels outdated for the price point. While the front desk staff continues to be friendly and welcoming, the overall level of service from other staff members has noticeably declined compared to previous years. There appears to be little incentive for repeat guests to return beyond the modest loyalty discount, and the value no longer aligns with the cost.
My biggest disappointment relates to the beach experience. I fully understand and respect that all beaches in Aruba are public. However, during my stay at Manchebo, there were consistently more non-guests occupying the palapas than resort guests. Security presence seemed ineffective, and it was unclear what role, if any, beach security was actively playing.
As someone who enjoys early mornings, I regularly went to the beach to secure a spot. During this time, I had repeated interactions with a beach supervisor named William, who was consistently rude and unprofessional throughout the week. His tone and attitude were dismissive, and he frequently placed towels on front-row palapas as early as 5:30 a.m., marking them as “reserved.” Despite being a paying guest staying at the resort for a full week, I was unable to access a desirable spot on multiple occasions.
While I understand that staff may be under pressure, professionalism and respectful communication should be a basic expectation at a resort of this caliber. Guests should not feel uncomfortable or unwelcome, regardless of who else is using the public beach.
For a relatively small resort with access to such a large beach, the area felt unusually crowded and poorly managed. Given the price being charged, there are many other accommodations nearby that offer better value while still allowing guests to enjoy Eagle Beach in a respectful and enjoyable way.
Manchebo would benefit from returning to the basics: consistent service standards, effective security presence, and staff training focused on guest interaction and professionalism. Unfortunately, this stay did not meet the expectations set by my previous experiences.