David Jones
Google
The entire SouthWest staff were SO cool! Suuuper helpful. My bag weighed too much and instead of just charging me like 100 as they could have, they helped me get my stuff in order and under the limit. It was DIFFICULT lmao but they gave me time, gave me tips and helped me out SO MUCH… they seemed like they actually CARED. It was a nice experience… THEN Tina had to come RUIN it. She had an attitude with me downstairs, which I let slide and just ignored her provocations.. well I went up stairs, went to a shop and bought a yogurt and a drink. They gave me a small plastic bag for it. So I go over to my bags and was stepped like TEN FEET away from my bag and I started doing some stretches. Well here comes TINA… she LOUDLY yells MY NAME, like I’m a small CHILD…. Excuse me, Lady?! Unbelievable. She tells me I’m too far away from my bag. Then I go over to my bag and ten minutes later she comes over to me and again loudly shouts my NAME like she is scolding me. Telling me that I now have too many BAGS! The items I purchased from the store, in the plastic bag they gave me now counts as a “personal item” and I have too many bags! She then puts her hands on my property, my PlayStation 5 and insists, starts telling me it needs to be checked in now, while she is trying to roll it away!!! I cannot believe this woman! You don’t get to choose what bags I choose to check or not… PERIOD! I got loud right back with her and set her straight in front of everyone since she wanted to escalate the situation and have everyone in the terminal staring at me. So I laid out the entire situation, beginning downstairs… and nobody else said a word. So then she gives up and goes over immediately to the intercom and starts saying stuff about the baggage policy and specifically referencing my exact situation. I had enough at that point, I got up and found a staff personnel to ask for her name. That staff personnel just happened to be her supervisor! I explained the entire situation to her and at first she was trying to take up for Tina but once I clarified some very specific things, she said that Tina was indeed in the wrong and I had NOTHING against policy with my bags EVEN WITH THE SHOPPING.
I cant imagine how alone and miserable and just gross someone has to be to single someone out like this for no reason whatsoever. I was very polite to the supervisor and explained myself calmly like I had done prior. But I will absolutely not be talked down to, treated like trash and insulted in public without standing my ground. I PRAY she got a reprimanding which I encouraged her supervisor to do, but I’m still making this review because until she has a reprimanding that I’m aware of, I’m leaving this review at ONE STAR. I used to fly southwest specifically for the baggage policy anyways, and now it’s devolved into whatever this is. I’ll NEVER fly southwest again. There’s no draw anymore. I mean literally nothing. The baggage and cancellation policy was the only thing going for it. And now BOTH of those have been taken away. I’ll NEVER EVER EVER use this garbage company again. PERIOD.
Oh yah but the TSA crew was super chill and so down to earth fr. I usually have social anxiety but they actually had me talking with them and they legitimately made my day better (until Tina spawned out of what must have been a demonic portal, fueled by discontent and vitriol).
Oh and icing on the cake after all this bag drama… the guy announces over the intercom “we have only 65 people on this flight and it seats over 140 people! So there’s plenty of room to STRETCH OUT”