Bismi Nazeer
Google
A Disappointing and Discriminatory Experience at Mandala Night Club
We visited Mandala Night Club on New Year’s Eve to celebrate what should have been a joyous start to the year, but it turned out to be the worst decision we made.
When we inquired about ticket prices at the entrance, the staff were polite and professional, explaining the options clearly. Since we don’t drink alcohol and avoid pork or ham, we opted for a general pass, as upgrading to a VIP pass would have been unnecessary for us. We wanted to enjoy the DJ music, the New Year celebration, and planned to buy food to complete the experience.
However, once we entered, the experience took a shocking turn. No staff member attended to us despite repeated attempts to order food. We waited for over more than 45 minutes while staff members blatantly prioritized others who arrived later but were purchasing expensive alcohol. The discrimination was undeniable and humiliating.
It felt as though because we chose a general pass and weren’t buying alcohol, we were treated as lesser guests—or worse, judged by color or spending power. Spending $100 for entry only to be ignored and disrespected was infuriating.
If you cannot provide basic service or treat all customers equally, do not sell general access tickets, especially on special occasions like New Year’s Eve. This experience ruined our New Year plans and left us with a bitter memory.
We are seriously considering pursuing this matter for compensation, as this behavior is completely unacceptable. Mandala Night Club needs to address this issue, ensure fair treatment of all guests, and train staff to respect every individual regardless of their spending choices.
A night that should have been celebratory turned into one of the most shameful experiences we’ve ever encountered.