Mandarin Oriental, Doha

We truly enjoyed our stay from the moment we arrived. Your beautifully trained staff made us feel exceptionally welcome, and the entire experience felt as warm and comfortable as being in a luxurious home away from home. Our suite was always immaculate, thanks to your outstanding housekeeping team, whose attention to detail was remarkable. The food throughout our stay was absolutely sensational, and the genuine attentiveness of your breakfast staff made each morning even more delightful. We would, however, like to offer one small piece of constructive feedback regarding our experience on Sunday 19th evening. One of the waitresses accidentally spilled wine on our table but unfortunately did not offer an apology. She also appeared somewhat uncertain when pouring our drinks — the standard 150ml pour was noticeably short. We mentioned this to a manager, who handled the situation promptly and with great professionalism. This minor incident in no way diminished our overall experience, which was truly exceptional. We share this only in the spirit of feedback, as a little additional training would help ensure that every staff member reflects the consistently high standards that define the Mandarin Oriental brand. Thank you once again for an unforgettable stay. We look forward to returning and experiencing your impeccable hospitality again soon

The hotel rooms were one of my favorite I've stayed in - the high ceilings made all the difference. The bathroom was not only spacious - but true luxury. The marble tile was gorgeous, and you could tell the difference of luxury in the tiny details like the materials used in the bathroom, the stunning crown molding in the ceiling, the thick linens on the bed, etc. The turndown service was exceptional. The staff throughout the entire hotel was so incredibly polite - from the wait staff at the restaurant, at the rooftop pool, to the cleaning staff, the spa, etc. The extra amenities I used were the pool and the spa. The pool staff was so welcoming, warm, and attentive throughout. The spa was also incredible. I booked a facial and it was a true spa experience - they also give you a mini massage and create such a relaxing atmosphere - I actually feel asleep during my facial for a hot second which I NEVER do. The hotel is also located in a fantastic location - close to the outdoor market where you can get everything you need. There's also an Al Jazeera shop right next door so I was able to get perfume and cologne gifts for my husband and friends. Highly recommend staying here, and booking direct. My mother booked via a third-party and I booked direct. Because I booked direct, and my mother did not - I was able to get free breakfast every morning as a part of a special they were doing. The breakfast was one of the best parts of our stay - so also highly recommend booking through the hotel for extra perks.

The experience was out of this world, the service you have built in this business is incredible. I had an incredible experience with every staff member I dealt with from initial check in with Moi Moi, to Faruq with my room service and Salvador and the little touch of a typed card wishing me a nice stay and the gift to the room I was speechless. The hotel is beautiful but your staff and the service they provide is what makes it. Incredibly impressed

Overall Summary: My stay at the Mandarin Oriental was, on the whole, highly enjoyable, marked by exceptionally high standards in hospitality and dining. However, I encountered a few operational inconsistencies and a specific service lapse from the Concierge team that prevented the experience from being truly flawless. Highlights (Exceeded Expectations): Dining & Service: The breakfast experience was truly great. A special commendation to our server, Adam, who was exceptionally kind and provided excellent service. The quality of the food was superb—specifically, the beef sausages were the best I have ever tasted in a hotel. The Bar: The bar was fantastic, offering a lovely atmosphere and exceptional service. The Bar Manager was charming and a true asset to the hotel. Areas for Improvement (Needs Attention): Concierge Service & Proactivity (Key Concern): We felt the Concierge team did not demonstrate the "extra mile" service expected for a luxury establishment. When attempting to make reservations for our group, we were repeatedly advised that we could simply "walk in." For a group booking, this approach is insufficient and added unnecessary friction to our plans. Furthermore, the provided list of local recommendations was notably weak and lacked variety or detailed insight. Housekeeping/Operational Inconsistency: On the day of check-out, I had to request that my room be cleaned three separate times, as it had not been automatically serviced or attended to after the initial request. This repeated follow-up on a basic amenity was disappointing and detracted from the final impression of the stay. Poolside Service: We found the service by the pool to be very slow and not as attentive as the service experienced in other areas of the hotel, like the restaurant or bar. Conclusion: While the culinary team and individuals like Adam and the Bar Manager provided five-star service, the consistency of the Concierge team and the operational lapse in housekeeping processes need immediate attention. I look forward to experiencing these improvements on a future visit.

Big Thanks to Feila and Stebin. I recently tried the gelato and mini cakes, and I was very impressed with both the taste and presentation. The gelato was rich, creamy, and perfectly balanced in sweetness, while the mini cakes were soft, fresh, and beautifully decorated. Every item reflected great attention to detail and high-quality ingredients. Overall, it was a delightful experience, and I would highly recommend it to anyone who appreciates fine dessert.😇

My recent experience at this hotel was absolutely disgraceful and far below any acceptable standard of hospitality. Upon check-in, the receptionist deliberately misled me by claiming that he had upgraded my room and added breakfast to my booking as a complimentary benefit. This was a complete lie. The room I received was exactly the same category I had originally booked through a third party — no upgrade whatsoever. The deception continued the next morning at the restaurant. The hostess took my room number and allowed me to enter without saying anything. After finishing breakfast, a staff member approached me and demanded payment for breakfast for two people. I was embarrassed and forced to pay, despite having been explicitly told by reception that breakfast was included. This behavior is utterly unacceptable and deeply unprofessional. It reflects a serious lack of integrity and complete disregard for guest trust. Lying to guests, pretending to offer an upgrade that doesn’t exist, and then charging them later for a service you claimed was complimentary is nothing short of fraud. I am extremely disappointed and angered by how I was treated. This experience has completely destroyed my trust in this hotel and its management. Update 22/10 2025 I appreciate Mr. Nazim and Bader Alsubaie for their apology, clarification of the misunderstanding, and refunding the breakfast charge. Although I don’t plan to return to the hotel, I value their gesture and have updated my review accordingly.

Review for Mandarin Oriental, Doha I recently had the pleasure of returning to the Mandarin Oriental, Doha, and once again, the experience exceeded all expectations. From the moment I arrived, the staff displayed a level of kindness, professionalism, and genuine care that truly sets this property apart. I would like to sincerely thank the team for the thoughtful upgrade I received following a small incident during my previous stay. This gesture of attention and care made me feel not only welcomed, but truly valued as a guest. The breakfast was absolutely exceptional – a rich variety of high-quality options, beautifully presented, and served with the utmost attentiveness. The hotel’s facilities are also outstanding, offering both comfort and luxury in every detail. The location is ideal, combining convenience with an elegant atmosphere, while the overall ambiance of the hotel creates a sense of serenity and refinement. Throughout my stay, I was impressed by the genuine attentiveness and consideration shown by every member of the team. Finally, a special word of gratitude to the General Manager for the personal attention and care extended to me. This made my stay even more memorable and highlighted the unique hospitality that Mandarin Oriental, Doha is known for. Without a doubt, this hotel remains my preferred choice in Doha, and I look forward to returning soon. Fabio Littizzetto

Ibtissam in Guest Relations was so helpful in ensuring we switched to a preferred room facing the street rather than the interior which is a bit darker. We ended up with a large, beautiful room. Location is fantastic and breakfast was outstanding. We also enjoyed the restaurant downstairs with outside seating. Bathtub was divine. Cleanliness was impeccable. Five star experience! Thank you.