Mandarin Oriental Jumeira, Dubai

A generally good stay, but disappointing room experience for the price paid I stayed at the Mandarin Oriental for a weekend getaway. Overall, the experience was ok, the staff were helpful, attentive, and welcoming, which I truly appreciated. However, I encountered some unexpected issues in the room. There was a strange smell throughout my stay, and I noticed a stain on the pillow. Most concerning was the strong sewerage smell coming from the bathroom, which significantly affected my comfort. I pointed this out to guest services, but unfortunately, the issue persisted. I ended up using my own perfume to mask the odor and even ran the hot water tap to try to flush the system. For a hotel of this caliber and the price paid, I expected a much higher standard of room maintenance and hygiene. While the service was commendable, these issues left me disappointed with the overall value of the stay.

Extremely disappointed by my experience at Mandarin Oriental — far from the five-star reputation they claim. This was my first time staying at a Mandarin Oriental property, and sadly, it will be my last. What was supposed to be a relaxing one-day staycation turned into a frustrating and completely unacceptable experience. Despite it being low season with plenty of availability, I was placed in a room on the podium level facing the city — possibly the worst view in the entire hotel. That alone shows a serious lack of attention to detail and poor judgment by the management team when it comes to guest satisfaction. But what truly ruined my stay was waking up at 6:00 AM to three maintenance workers right outside my window, speaking loudly while cleaning. No prior notice was given. No apology was offered. I had zero privacy and constant noise, and my only day to rest was completely disrupted. This is not what you expect from a so-called luxury hotel. At this level, service and communication should be impeccable — instead, I felt like I was staying at a poorly run business hotel, not a world-renowned brand. For the price paid and the brand expectations, this experience was absolutely unjustifiable. I would strongly recommend anyone considering Mandarin Oriental to look elsewhere — there are far better-run luxury hotels where guests are actually treated with care and respect.

- the staff made us feel incredibly welcome. -The check-in process was smooth and efficient, and everyone was so friendly and professional. The room was spotless, spacious, and beautifully decorated and view with all the amenities i needed for a comfortable stay - The location is perfect close to shopping mall across the street and 10 minutes from dubai mall. - many swimming pool and beautiful big beach - What really stood out was the attention to detail and the warm hospitality. It truly felt like a home away from home.

Everything about this hotel is truly perfect—from the elegant interiors to the world-class amenities. But what made my stay unforgettable was the exceptional hospitality from every single staff member. From the moment I arrived, I was greeted with warm smiles—from the entrance all the way inside. What struck me most was that every staff member treated me with the same grace and kindness, regardless of who I am. Whether I’m a billionaire or not, I felt like one during my stay. The consistency of their smiles, their genuine warmth, and their attention to detail is unbelievably exemplary. And the food—let’s never forget the food! It’s nothing short of majestic. Every dish is crafted with excellence, but if there’s one thing you must try, it’s their French toast. Please don’t leave without it! It’s what makes my mornings feel like a true VIP experience. It’s clear that the staff are not just trained well—they embody the spirit of luxury and hospitality. The human touch at Mandarin Oriental Jumeira sets a new standard. I didn’t just stay at a hotel—I lived an experience. And that experience made me feel valued, respected, and genuinely cared for.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Staying at Mandarin Oriental Dubai felt like stepping into a dream. ✨✨From the very first hello, the service was immaculate—gracious, thoughtful, and genuinely warm. Every team member went above and beyond, making us feel not just welcomed, but truly seen 🥰 Special love to Gerardo and Khalid, who turned breakfast into a highlight of the trip. They greeted us with so much charm and kindness it felt like catching up with old friends—ones who happen to serve amazing food and set the tone for beautiful mornings🥐 Whether we were being greeted at the entrance, lounging by the pool, or chatting with reception, every encounter was met with smiles and sincere hospitality. It wasn’t just luxury—it was comfort, care, and connection wrapped in five-star excellence. Can’t wait to come back. 🧡🧡🧡🧡🧡👱🏼‍♀️👱🏼‍♀️👱🏼‍♀️

We booked three nights at Mandarin Oriental Dubai nearly a month in advance to celebrate our one-year anniversary. When booking, I noticed the room had single beds, so I immediately called the hotel and requested a king or queen bed. I was assured by both reception and room services that this would be taken care of upon arrival. At check-in, the lady at the front desk acknowledged the request but said she needed to double-check. Turns out, nothing had been done. We had to wait in the room while the housekeeping staff rearranged the beds — it took around 20–25 minutes. After traveling and being tired, this was the last thing we needed. I also asked if we could get a late check-out as a small gesture for the inconvenience, and she agreed to 2 PM. Then she tried to upsell us on a “nicer room with a better view” for an additional charge — which felt a bit inappropriate. We declined, and the room we got had a terrible view with no privacy whatsoever (photo attached). To top it off: • There was no anniversary gesture in the room — no cake, card, or even a note — despite booking this stay a month ahead and clearly noting it was a special occasion. • I later called reception to ask for something (then changed my mind), and the person asked, “Is there anything else I can do for you?” I said, “Honestly, I’m shocked you guys didn’t prepare anything for our anniversary.” He said he’d check. When we returned to the room, there was a plate of fruit and some balloons — clearly done last minute only because I pointed it out. • The shampoo bottle in the room was empty. We had to request another one. • On the last day, I got a call asking whether I was checking out or wanted to extend. I said we had a 2 PM late checkout confirmed at check-in, and the staff member replied that it wasn’t noted and they had other guests coming. This kind of miscommunication really summed up the whole stay. All in all, this was far from the luxury experience we expected. Poor coordination, lack of attention to detail, and zero proactive service made our anniversary stay feel disappointing and unmemorable. We won’t be coming back.

We had a wonderful weekend! The pool amenities were great, and the hotel is beachfront too. The suite was very comfortable, and the staff were exceptionally friendly and warm. It truly was a great experience! We loved the club lounge, and the food was amazing. Definitely 1 of best hotels for a staycation!

An unforgettable stay – perfection down to the last detail! Our stay at the Mandarin Oriental Dubai was absolutely perfect from start to finish. The hotel impresses not only with its elegant architecture and luxurious amenities, but above all with its exceptional service. We would like to particularly highlight the staff, who fulfill every wish with a smile and make you feel welcome and appreciated. The service is not only professional, but also warm and authentic – something you don't find everywhere, even in luxury hotels. A very special compliment goes to the General Manager, whose commitment and leadership clearly contribute significantly to this first-class atmosphere. You can feel that a team here works with passion and dedication. We thank you from the bottom of our hearts for this wonderful experience and are already looking forward to our next visit!