Dreamer38928973077
Google
Our stay at the Mandarin Oriental Dubai was genuinely unforgettable. We did experience a couple of issues at the start, but these were handled quickly and with real professionalism by Duty Managers Isabel and Hesham. They both stepped in, took ownership, and turned things around for us, which we really appreciated.||The hotel itself is everything you’d expect great location, beautifully kept, fantastic atmosphere, spotless rooms and facilities but what really stood out were the people. The staff here take the whole experience to another level with how warm, attentive and genuinely caring they are.||Isabel, in particular, made the biggest difference to our stay. Once she got involved, things changed completely. She was thoughtful, patient and incredibly attentive, checking in on us regularly and making sure my family, and especially our 11 month old daughter, were comfortable and well taken care of at all times. Her approach was sincere and personal, and she made us feel completely at ease. She is exceptional at her job, and I honestly believe she has a bright future ahead of her. She is the main reason we will return. I would genuinely follow her to any hotel she chooses to work at because she made our trip that special.||The Club Lounge was also fantastic. A huge thank you to Loretta, Gerardo, Lucas, Khalid, Ilya and Alice, who were all wonderful with our baby and made her feel so welcome. Their warmth and friendliness made every visit to the lounge a pleasure.||We also had a great experience at The Bay. The food was lovely and the service from Symahila was excellent. He managed to be friendly and engaging while also giving us space when we needed it, which is a rare skill and made our meals even more enjoyable.||Overall, every member of staff contributed to a brilliant stay, but Isabel deserves particular recognition. She turned our holiday into something truly memorable. We already miss her and the rest of the team and can’t wait to come back, hopefully with a slightly quieter baby next time!||A huge thank you once again to Isabel and the entire Mandarin team for making our stay so special.