Mandarin Oriental, Macau

Unforgettable Babymoon Experience at Mandarin Oriental Macau! We had the most wonderful babymoon at the Mandarin Oriental Macau! From the moment we arrived, the staff went above and beyond to make our stay special. We were greeted with a complimentary cake and spa voucher, beautifully hand-written cards, and adorable toys for our baby. Our room was also upgraded, making our experience even more amazing. One of the most thoughtful gestures was the arrangement of a pregnancy pillow during the turndown service—it made my stay so much more comfortable and truly showed the hotel’s attention to detail. The food was excellent as always, and we thoroughly enjoyed the swimming pool area, especially the fresh fruits served by the poolside. I want to give a special thank you to Michelle Liew, who helped us so much throughout our stay. Her warm and attentive service made everything smooth and stress-free. Overall, the Mandarin Oriental Macau exceeded our expectations in every way. I highly recommend this hotel to anyone, especially expecting parents looking for a relaxing and memorable getaway. Five stars!

A world-class experience. My room was impeccably designed with floor-to-ceiling windows that offered a breathtaking panoramic view of the Nam Van Lake and the Macau Tower. The attention to detail—from the plush bedding to the personalized welcome treats—made the stay feel truly bespoke. The service here is legendary for a reason. The staff doesn't just meet expectations; they anticipate your every need before you even realize it. A special thank you to the concierge and front-of-house teams who were incredibly proactive via WhatsApp, and transport arrangements effortless. Every interaction felt warm, genuine, and professional. Breakfast at Vida Rica Restaurant is a must. Watching the sunrise over the harbor while enjoying a perfectly brewed coffee is the best way to start the day. The buffet is a masterclass in variety and quality—the dim sum was restaurant-grade, the pastries were flaky and fresh, and the made-to-order eggs were cooked to perfection. For the evening, the Bar is easily the best spot in town. The "Bar Stories" cocktail menu is incredibly creative, and the mixologists are true artists. The atmosphere is chic and moody, with a view of the city lights that is simply unbeatable. It’s the perfect place for a sophisticated nightcap. For understated luxury, impeccable service, and the best views in Macau, look no further. I cannot wait to return!

What we enjoyed most about our stay was the incredible level of service from every part of the team. From the wonderfully welcoming front desk team, where we had the pleasure of being assisted by Kevin, Kenneth, Sherry and Pedro, to mention just a few, to the thoughtful and attentive housekeeping staff who added personalised touches throughout our visit. Every interaction reflected genuine thoughtfulness, warmth, and care. The location was perfect, the room was impeccably clean, and the amenities were top-notch, adding comfort and convenience from start to finish. The entire team demonstrated outstanding professionalism and attention to detail, making our stay truly memorable. We would absolutely love to return to MO Macau again whenever we’re back!

We had a wonderful stay at the Mandarin Oriental, Macau. Although we encountered a small issue that led to a misunderstanding, what truly stood out was the sincerity and attentiveness with which the team addressed it. The staff went above and beyond to resolve everything with grace and professionalism, and their thoughtful gesture afterward was genuinely appreciated. We didn’t have the chance to explore the dining options this time, but we look forward to returning and discovering more of what the hotel has to offer. A stay that reminded us how much genuine hospitality can elevate an experience.

Everything was perfect. Service is top notch. I travel a lot and have stayed in fair amount of hotels, and the service at MO Macau is unbeatable. From check in to housekeeping, in room dining, the bar and concierge, everyone goes the extra mile to make sure your request is fulfilled and exceeded. The breakfast however was not hot enough. Had 3 meals and the only complain I have is with the scramble eggs. Otherwise perfect and will definitely be back.

Mandarin Oriental, Macau offers a calm, refined, and very comfortable stay, with excellent service and strong attention to detail. Check-in and stay Check-in was smooth and efficient, and we were kindly upgraded, which we truly appreciated. Traveling with a four-year-old child, we were offered two accommodation options for him. We chose the tent setup, and it became a real highlight of the stay. The hotel also warmly congratulated us on Christmas, which felt thoughtful and personal. Room and comfort The room was spacious, very clean, and exceptionally quiet. Many small details stood out: a binocular by the window, sleep oil, and soft, comfortable slippers provided for every family member. Housekeeping was thorough and carefully done. Overall, the hotel feels peaceful and relaxing, which is especially valuable when traveling with a child. Breakfast and dining Unfortunately, breakfast was the main disappointment. While the selection was large, the quality did not match Mandarin Oriental standards. The kombucha was overly sweet, vegetables looked dry and unappealing, pastries seemed pre-thawed, and bread was dry with very limited jam options. The omelet and eggs were poorly prepared, and fruit selection was minimal. For a child, there were almost no suitable options beyond croissants. We chose to have breakfast outside the hotel on the second day. Lobby café The lobby café displays beautiful desserts and pastries that look very tempting. However, as a family with a child, we could not enter due to the alcohol license. This felt inconsistent for a hotel positioned as quiet and family friendly, especially when the products on display would clearly appeal to families. Overall A very quiet, elegant, and well-designed hotel with excellent service and attention to detail in the rooms. With improvements to breakfast quality and a more family-inclusive dining approach, the experience could be truly outstanding.

We had a great stay at Mandarin Oriental Macau. It’s a hotel where everyone knows your name, from breakfast buffet staff to the concierge and doormen. Vida Rica restaurant staff Faye, Melvin, Myla and Andy were very attentive and welcoming. Particular mention as well to concierge service, who are very quick to respond to requests on their WhatsApp chat. Thank you for the fantastic stay.

We would like to extend our heartfelt thanks to Butler Michelle Liew at Mandarin Oriental, Macau for the wonderful care and attention during our stay. The fantastic room view and the beautiful anniversary decorations made our celebration truly special and unforgettable. We deeply appreciate the thoughtful touches and exceptional service. Thanks for the surprise present.