Mandarin Oriental, Macau

I recently had the pleasure of staying at the Mandarin Oriental Hotel in Macau, and I must say, it was an exceptional experience from start to finish.First and foremost, the staff truly made our stay memorable. Michelle, in particular, was outstanding. Her attentiveness and genuine care for our needs enhanced our experience significantly. She went above and beyond to ensure we felt welcomed and comfortable throughout our visit.One of the lovely surprises during our stay was the thoughtful thank-you card and a little gift for my bambino. It was such a heartwarming gesture that made us feel special and appreciated, adding a personal touch that we will always remember.We also indulged in the afternoon tea service in our room, which was set up beautifully. The atmosphere was both nice and romantic, creating the perfect backdrop for our tea time. The staff who organized this were incredibly thoughtful, ensuring that every detail was just right.The room itself was a haven of comfort. It was not only beautifully appointed, but the view was absolutely breathtaking. Waking up to such stunning scenery in the morning was a highlight of our stay.Lastly, the hotel's location is incredibly convenient. It is within walking distance of local restaurants and parks, making it easy for us to explore the area and find fun activities for our child to enjoy.However, the only downside I noticed was that some of the cutlery, specifically the knives and forks, seemed a bit old and worn out. While the overall dining experience was delightful, a refresh of these items could elevate the dining experience even further.Overall, my stay at the Mandarin Oriental Hotel Macau was nothing short of fantastic. I highly recommend this hotel to anyone looking for a luxurious and memorable experience. Thank you, Mandarin Oriental, for an unforgettable vacation!

The service of every staff member was top notch. Made us feel very welcome. Helpful with our questions. Welcome gifts abd turn down service. Will visit again for sure. It is less busy than other hotels with casinos.

Sauna room is lack of water, wet towel and rest room. locker code is owned by the service desk and seems not safe.Breakfast is fine although it's not much choice. Room is at the corner and the view is best. I will stay in again if the price is fit in my target.

Not all 5 star hotels are of same quality and services, and Mandarin Oriental Macau really showed how a true 5 star luxury hotel is meant to be. From the airport pickup/drop off service to the butler service, everything was perfect. The design of the lobby, rooms, restaurants and facilities were all oozing with luxury yet not overly done. And the dining was phenomenal! Especially loved the unique experience , “the Sensing of the Multiverse Cocktails” allows you to choose your cocktail based on its scent. So, they provide you with set of their signature cocktails in a spray form for you to decide which scent of cocktail you like and would like to order. Such a fun and special way ti enjoy your cocktail night. They also do apericena which is like a “night brunch”. The butler service and M.O. showering me with little gifts made me feel so special and taken well care of. Every time my room was made and I come back ti my room, I was delighted to see chocolate, M.O. signature fan with my initials in the case, portages style tea strainer, tea, steam eye mask and lavender oil roll on for good sleep and so on. I have been to many luxury hotels all around the world, but M.O. Macau takes my first place so far 🧡

This trip is mainly for the Macau firework festival and hotel arrange a really good room for us which can view the firework without any blocking.The room conditions is good but the strange issue is we can't find any clock unless we switch on the TV.Breakfast is good although the area is not big but not many people join.The main issue of this trip is we wait for almost 2 hours to get the room. The guest manager shows her apology to provide a sweet set and a red wine for the inconvenience on our arrival which is unexpected.I may stay again if the price is right.

Spacious rooms with floor-to-ceiling windows offer breathtaking views, while plush bedding, high-thread-count linens, and smart room controls redefine tech-savy and comfort. Unique experiences with turndown service includes calming herbal teas.

From Coco and Annie in the spa to Stefano and Rachel in the bar lounge; Frank, the general manager, has done an excellent job hiring and instilling an exceptional level of service in his staff. Our generational family trip celebrating my Dad's 70th birthday in his birthplace was that much more special with how gractiously we were treated in this hotel. I cannot more highly recommend this hotel and commend the special experience we had during our stay.

Delightful surprise. A class act: exquisite hospitality, simultaneously elegant and simple ambiance, attention to the least details, fantastic kindness, discretion. The quality here is out of this world.