Mandarin Oriental, Santiago

From check-in to check-out, service was superb. We had a little confusion about parking, but it was quickly remedied. I had mentioned that we were celebrating our anniversary, and Chantel Rachet and her team decorated our room with rose petals, chocolates and treats and a bottle of sparkling wine. What an awesome surprise. We had cocktails at Matsuri and Agustin and Felipe were super attentive and so polite. We loved talking with them. We had dinner reservations later at Matsuri, and our servers, Jackeline and Agustin were amazing. We shared our anniversary story, and our story about moving to live in Chile from California, and that we were getting ready to move into our new house. They brought out a gift of salt, oregano and merken for our new home, with a delightful handwritten note, wishing us well with our new house. Agustina (in the restaurant) was so kind and pleasant, and made my day when she told me my Spanish was very good. Breakfast, as always, is a treat with so many choices. Once again, we thoroughly enjoyed our stay and already are planning another in December to bring our granddaughter to experience the Christmas holiday decorations at the mall. Thank you for making us feel special.

They have rooms with amazing views of the Andes. You can wake up to sunrise and tuck in with the moon rise. Courteous and professional service all throughout the property. They have great restaurant options in the property with yummy food, including patio service by the pool (I visited in the end of winter). It is off the main strip, but the views of the Andes are worth the trade off

I was in town for a surgery my father had scheduled at a nearby hospital. Due to a slower than expected recovery process, my six night stay turned into a fifteen night stay. I was a former front office manager for a five-star Ritz-Carlton hotel several years ago, and must admit I have very high standards when I travel. Your hotel exceeded them. I cannot say enough nice things about your amazing staff. After long days of helping take care of my father, your staff was always there to welcome me, help me feel at home, and genuinely ask how my father was recovering. A special thanks to Juan in the Atrium Cafe, Gonzalo in Senso during breakfast, and Claudia in Senso during the evenings. These individuals plus many more helped make my stay spectacular. The guest room was also luxurious, with beautiful finishes, luxury furnishings and a beautiful bathroom with a wonderful shower. You have created a culture of service excellence and it shows. Thank you again for being such an amazing home away from home!

Amazing service from the moment I stepped out of my taxi to the moment I left. Honestly they set the standard of service in not just the hotel industry but in every industry. I have never felt so well treated in any experience of staying in any hotel my life - better than Ritz Carlton, Bourbon, Four Seasons….

Great hotel, from the time we made our reservations the experience has been great. The hotel was very accommodating with a high level of comfort and amenities that you would expect! Staff were great and assisting with all our needs including a late check out assuring we had comfort throughout our last day!

Our trip took a 180° turn thanks to the excellent service from the staff, and especially from Javier Santana.|We had an awful experience with Airbnb that left us out on the street, and thanks to Javier and his team—who welcomed us that same day with great empathy—we were able to recover. They even offered us complimentary services to help turn around what had started as a very bad vacation.|I have nothing but words of gratitude for the hotel and its team.

Superb hotel. Everything is quality; great rooms, food, facilities & most importantly the service is exceptional. Team in the breakfast area remembered the coffee order every day after the first morning. Very nice outdoor dining area to enjoy all day with the nice pool & waterfall in the background. Front desk team are very well trained too; even arranged a taxi in the middle of the night to a 24hr pharmacy for headache medication!

Our experience at the Mandarin Oriental was exceptional from start to finish. We were warmly greeted the moment we exited our car, and this welcoming atmosphere extended to every interaction. The doormen, front desk, and restaurant staff all contributed to making us feel incredibly valued. We also greatly appreciated the hotel's stunning design and pristine condition."