Mandarin Oriental, Santiago

Incredible staff up at the club lounge. Arantza is AMAZING!! So beyond helpful and kind. She treated us as if we were her own family. Diego was also wonderful. Would recommend the hotel based on the club lounge staff and their hospitality. The hotel itself is very nice, but the AC was not as strong as we would have liked.

- no one helped us with our luggage when we came out - no one opened our car door - when we were checking in they said they’d email us when it’s ready. Well they didn’t we had to go ask. - when we were checking in they said they’d bring our luggage to us, they didn’t we had to call at 4 - check out is 12 PM, it’s 11:15 am and they sent someone in person to check our mini bar. They said this was normal and they check everyone’s. I have never had this treatment in my life especially at a five star hotel. Ps the room service is amazing and delicious and super expeditious. Would recommend. Update; so I actually had two separate stays and the second time was much better. We had to leave our luggage to go to Atacama so it was easier to stay with them. However I also realized in my first stay we did not have slippers the first time around and we only had one bottle of water between two people. In addition we ordered coffee in the morning and we left for a tour. They forgot milk so we had to call and ask for milk. We were in a rush so didn’t drink most of our coffee either. When we came back about 4 hours later house keeping had put our coffee outside of our room on the floor… it was still on the floor outside actually. However there were also many great things, I also want to shoutout Antonia. She was at the front desk and was very kind and attentive. Shoutout to Marco who made our stay super special and was able to find my friend a coveted pen!!!! I also think they did a great job listening to feedback. We were not bothered this time by the mini fridge. PS the gym is great! Overall I think they just need to fix some consistency. There are clearly great people here.

Spent a few days here during our honeymoon and we had the best time. Service is excellent and friendly, club room well worth the price. Stunning views from the 17th floor. Swimming pool was a dream.

My wife and I spent one night here. The hotel and the grounds are beautiful.||We had a deluxe view king room that was spacious and very nice. It had a large picture window with great views. We got a few English tv channels which was a bonus. The bathroom was also large and very nice. It didn’t have a door for privacy in the shower, though, which we didn’t like.||In terms of service, things got off to a good start @ check-in. The woman at the front deskwas helpful and efficient. Things went downhill fast after that, though. ||It started with not getting the luggage rack that the baggage porter said he would drop off. Then the woman who functioned as a quasi-Maitre D’ for the hotel’s restaurants indicated that we could only eat at their expensive Asian or Italian restaurants. She spoke little English and conveniently neglected to mention that the cheaper Atrium lounge had availability. ||The server at the Atrium Lounge took our order and never returned - no water refills; no chance to order another round of drinks; etc. We had to chase someone down to get a bill. ||We returned to our room and discovered that the turn-down service only gave us one water bottle, candy serving and one pair of slippers even though the room was registered for 2 people and we had two large suitcases. ||None of the service issues, standing alone, were significant. Taken as a whole, though, it seemed like widespread incompetence. For the prices that they charge I expect more and do not recommend the hotel.

Obviously the swimming pool is great! Good rooms And great breakfast as well, a large sellection. They have a big gym with lots of cardio machines, but not balanced . no pully system.

My wife and I stayed here for four nights to kick off the South American portion of our month-long vacation to South America and Antarctica. Having never been in Santiago before, we wanted to stay in a reputable hotel with luxury brand. This hotel fit the bill. Our room was on the 16th floor (out of 18) and was not facing the busy President Kennedy Avenue, which cut down noise, but didn’t eliminate it. We could still hear traffic from other streets even though we were pretty high up, and in fact I wore ear plugs to deal with it. The bed itself was quite firm, but the first room they assigned us had an absolutely rock-hard bed which I objected to, so they moved us down the hall a few doors, and while still really firm, it was acceptable. Nerve pain in my legs result when beds are too hard, and would have happened here if we didn’t change rooms. The view of the Andes from our room was striking, and the room itself was sizable. Breakfast buffet is very good and with a wide variety of selections, including items that can be ordered off a menu. The restaurant Sensa has excellent food if eating dinner there, and the service provided there and the entire hotel is consistent with the Mandarin Oriental brand. I just wish road noise was less, and beds were softer.

IT'S ALL ABOUT THE PEOPLE... I am a night owl... We r travelling as a party of 5... Grandpa Grandma (85+ yo), son, daughter in law (early 50s) & grand daughter (20 yo)... So to make all of us happy this hotel was chosen... We were so so so happy to see the room with a spectacular view... Rooms 815 & 816... The team was a little slow with the housekeeping prep which delayed our check in a couple of hours but at least had one room ready to drop all our stuff... ANTONIO "sent a peace offering"... (Wine never hurts) MARTIN as concierge offered me the best of the best when it comes to advice... He's my brother from another mother and Santiago Yoda.... I love using nicknames... To make the moment and exp more personal and intimate... Even the night audit team... ANDREA (la maga a veces) & SEBASTIAN at 500 am were probably some of the warmest and welcoming... IGNACIO, aka Nacho saved us at check in also... By nature we r "complicated"... They at the front desk were all wizards and sorcerers... Made magic happen! Service service service... Location location location... What a great great great experience this was... The bellmen, the doormen, the security... Both DANIEL & ERIK in the dining room were superb... Keeping the 5 of us happy food wise is no simple task... We have such varied tastes and needs... BUT they did it!!! Stay here... It's not cheap... Make it happen... It is tremendously rewarding... Ask them about the inflated cow near the pool... It's a thing... Check my IG @fatkoreandad if u need proof... The service, pool the food the service... This place starts with service and ends with service... Is my biggest point!!! Godspeed and God bless...

This was the second time we booked the Mandarin Oriental in Santiago. The first time, our reservation could not be found, even though we had an electronic confirmation. That was probably during the hotel’s early days, when they were experiencing IT problems. The second time, we again had major check-in issues, which were only resolved after half an hour.||The rooms are practical and fine. Breakfast is also quite okay, with friendly staff. However, there were other problems beyond the check-in. For example, part of our laundry was lost and never returned. We also ordered a limousine through the concierge to go to the airport, which was forgotten. Overall, the service and the vibe at this Mandarin Oriental is the worst we have ever experienced at a Mandarin Oriental hotel. It is actually embarrassing that this hotel operates under such a highly regarded top brand. However if you are looking for a hotel with a good infrastructure like a resort style pool, an ok fitness center and last but not least a mixed service quality - it’s ok because the room price is similar to a Marriott or Hilton hotel. For us - twice and never again!