Mandarin Oriental, Santiago

Stayed 5 nights in an exec room, it had a gorgeous view of the mountains, was very spacious and nicely furnished. There's a small gym and the pool looked like it would be great in summer. The location may not be the close to the more touristy parts of the city but it is in an upscale area with a large mall close by (and a money changer with great rates). ||Breakfast was good but the fruit selection was very limited. Room service steak and chips was fast and pretty good. Also had dinner at Matsuri, food was good although the sushi rice was cold and grainy and obviously pre-made/chilled in advance, service was friendly and efficient. Guest relations even checked the night before if I needed help with transportation on checkout which was a nice touch.||Checkout however was a fiasco. Reception staff tried to charge me for breakfast on the morning of check out claiming it was after the stay and hence not included - took 5-10 mins of argument before she finally got the concept that breakfast is taken the morning after the night of the stay. My FHR stay came with US$100 hotel credit for F&B; for some bizarre reason they split the amount into two on the initial invoice which contained numerous errors, and only applied $80 of the credit to the final invoice. The agent informed me that since I had spent more than $100 they were removing the $20 credit . This made zero sense but after 15-20 mins trying to sort the bill I gave up and just paid the bill. Yes it was only US$20 but it is still ridiculous to be overcharged. Another annoying issue was that the bills all came with a "suggested 10% tip" and somehow I was charged for a tip at breakfast on one morning but not the next despite leaving that field blank both times. That was the same morning when on my way to the buffet table halfway through breakfast a staff member accosted me and insisted i sign the bill immediately despite me telling him I wasn't leaving yet.||The rooms are very nice and service overall was mostly good, I would not hesitate to stay here again and apart from the issues with the bill at checkout the property deserves five stars.

Stayed for five nights. What we like: - spacious and comfortable room - service is superb! They're very fast and efficient with our requests no matter how small they were - free parking - near a mall - good breakfast spread What we don't like: - far from metro - in-room mini fridge not cooling properly

Excellent experience all round. This was my first time staying at a Mandarin Oriental property and it was impressive. Friendly, efficient and professional staff who were extremely attentive and warm. Special thanks to Letois in the lobby who was particularly helpful!

Everyone was amazing and extremely friendly. The service throughout the hotel was top notch, food and drinks were great. The ambiance and decor were to die for. Additionally, the rooms were beautiful and well-appointed. I would definitely stay here again.

We had never stayed at a Mandarin Oriental before, and were really looking forward to this experience. Sorry to report, the service was very disappointing. After standing in line at the front desk, we were told we had a twin room instead of a King. We were booked as part of a group, so we were directed upstairs - carrying our luggage - to the group meeting room. After standing in another long line, I requested a King room. When we got to the room, it was also two twins. Note: The keys in this hotel only access the level your room is on. I went back downstairs to stand in the line again, and re-iterated that I had requested a King room. (Other guests were also having this problem). After another delay, we were finally assigned one on the 'first' floor. Because the new key couldn't get me back to the twin-room floor, I had to take the stairs and request additional help from the hotel staff again. This hotel has a very tall lobby and mezzanine level, and the first floor is above these, so it really wasn't an issue being on a 'ground' floor. When we finally reached the room, it was lovely. The furnishings were elegant, the view of the pool was very relaxing. The minibar was not very cold, and there is no refrigerator. When I went in search of where to refrigerate my medication, I was directed to the front desk, to the restaurants, and finally to the bell desk. This took about 45 minutes of walking around, trying to find help. I really would have expected better service from this five star establishment. In the end, the hostess in the restaurant was brilliant, walking me to the bell desk for assistance. The bell desk was so kind, holding my medication in their storage fridge for early-morning departure pickup The pool was very cold (January). I rarely give negative reviews, but the Mandarin Oriental Santiago really missed the mark with service for us in this disappointing stay. The rooms were very nicely appointed, but this experience makes us question if we'd try another MO in the future. We had just moved from the Renaissance Santiago across the street, where we had excellent service (highly recommend), so this made the difference even greater. #NOTAFAN

I travel quite a bit and research travel daily. Having said that, I have just returned from a week's stay at Mandarin Oriental Santiago which exceeded my expectations. The hotel and its expansive grounds are in a perfect location with easy access to many sights and activities. My deluxe king room with view of the Andes was attractive, clean, and comfortable. The restaurants are terrific, and breakfast was a spectacular display of delicious food. But what really sets this hotel apart is its employees. From the manager to the doormen to the room attendants... the entire staff was friendly, service oriented, knowledgeable, and unobtrusive. I highly recommend the Mandarin Oriental Santiago.

I've stayed at the Mandarin a few times now and all of my experiences have been excellent. The staff is friendly and helpful, the rooms are impecable and the amenities are first class. We hold events there regularly and their event and kitchen staff are accommodating, flexible, friendly and extremely professional. You can't go wrong.

All. The complete experience is always excellent. Front desk, room, breakfast options, restaurants, and even check out process. Location is also very good, close to restaurants and shopping. Everything is outstanding!. Congratulations for the level of service achieved!.