Vicki N
Google
We had a very unfortunate experience at Manej Urla, and I feel compelled to warn other travelers. We had booked a 4-night stay, but were only able to endure one night due to a horrific septic smell that permeated the room. It was genuinely unbearable and made it impossible to relax or sleep comfortably.
Rather than addressing the root of the issue, the hotel management opted to mask the smell with a plug-in room fragrance device, which only made things worse by combining artificial scents with the underlying sewage odor. This was not only ineffective, but also dismissive of the real problem.
When we informed the hotel and decided to leave early, they refused to refund any portion of our stay and offered no compensation or sincere apology. The lack of accountability and unwillingness to make amends was incredibly disappointing and unprofessional.
Thankfully, we managed to find another hotel nearby that was far superior in every way—cleaner, more comfortable, and managed by a team that was genuinely friendly and accommodating. The contrast was night and day.
I would strongly advise against staying at Manej Urla. Poor conditions, poor management, and a clear lack of concern for guest comfort or satisfaction.