Manena Hostel Genova

Even though I didn’t wanna waste my time to write about this, I have to.||NO SECURITY CAMERAS!||Not good Vibe/Atmosphere||Age Limit advertised is FALSE (they welcome also people in their 60’s. Some old men where already checked in, and others in their 60’s arrived right before I checked out).||There were also foreigners who don’t look like tourists.||The location is good.||The GM and his business partners manage also other hostels in Genova, including Victoria House e Home Genoa Hostel.||||THE GM (Manuel) harassed me. I made the reservation in the morning, trough booking.com I Asked “Please” and “IF” I could be placed in a decent dorm; but I didn’t demand anything. That didn’t sit well with the GM who CALLED ME ON MY PHONE, but I couldn’t pick up, and he texted me on whatsapp, telling me to call him (which I didn’t, cause I didn’t want to be bothered). He didn’t want to leave proofs of his wrongdoing, on booking.com, nor on whatsap. This proves that he knew he was wrong. ||I checked in at night. I didn’t complain about anything. Right after check out time, while I was on my laptop, minding my own on the couch, he came and started talking rubbish.||He invited me to book with other hostels, such as Ostello Bello. He and his colleague, teammed up to argue against me, when I was minding my own business and I hadn’t brought up any complaint. These 2 don’t understand the difference between flexibility/Tolerance (needed in a dorm) vs not having any standards.||They started from something that (through booking.com) I had simply asked “if possible”, but they quickly moved onto Things that I Never Said/Asked or I ever Even Thought.||It was a very difficult conversation. 2 against 1, at “their home”, against me. He’s tone was wrong.|| ||Not only I hadn’t complained about anything, customer service isn’t being (fake) nice when they hand you the keys; but it’s about how they solve problems or fulfill your requests. He’s clueless.||If you are bothered by extremely loud snoring and bad smell, although it’s obvious that you fell that way, don’t ask to be put in a decent dorm. Or you can book in other hostels, like the GM told me.

Great hostel, clean for the most part, lovely people and good facilities. The one thing I would warn is that the hostel is on the edge of a very sketchy area that isn’t safe for solo female travelers to walk down at night alone. The location is good because it’s close to many restaurants, close to nice shops and is a quick walk to the train station. However I found it pretty unsafe walking back at night until I realized another area that was on the other side of the hotel that was much safer. Genoa is a port city so it is known to be sketchy but the neighborhood that borders Manena Hostel is pretty unsafe at night, especially for female solo travelers.

It has a very good location yet the hostel does feel quite improvised, you don’t have complete privacy in your bed since curtains are only on one side, ac is not a thing but they have floor fans but they are quite dirty … bathrooms are ok but maybe not enough for the amount of people there . Kitchen is ok and break fast is ok too. Staff are nice. Bedrooms are ok… overall the location near the city center is what makes it worth it.

Nice friendly staff, great location for the train station. Fee on arrival was €12 more than the booked price; understandable to have a tourist tax but that’s way above that. Dorm was also intolerably hot so not a great night’s sleep in summer

When we arrived the staff were so friendly and chatty! Check in was smooth but we didn’t get a lot of information. We weren’t given any keys at all which was strange. The door to the room could be open by anyone staying at the hostel. The lockers were quite big and were locked with a padlock which the hostel could provide if you didn’t have one. The beds were comfy and had a light but you didn’t get a plug for each bed and needed to share an extension cord with the person on the bottom bunk. There was a table also to put your belongings. Also only the bottom bunk got curtains for privacy which was quite inconvenient. The toilets were good and had a shower in them also. The kitchen was alright. The hostel provided free breakfast from 8-10am which was really good! One thing that was very inconvenient was they shut the hostel from 11-1:30pm for cleaning. So we weren’t allowed in the toilets or in our room for nearly 3 hours. We were only allowed in the common room which caused our day to come to a halt as we just needed to jump into the room to get some stuff and then go out. When we went back into the room it didn’t seem clean as there were marks on the floor and it looked the same as it did when we left it. The staff stayed in the dorm room with you which was also odd. We missed check out because we got our dates mixed up and the staff were so nice about it and let us leave our bags to get later on also which was great! The location was great as it was near everything and not a far walk from the train station. Overall, I wouldn’t go back but would recommend to others for the staff and the location.

The staff were great, the location perfect, and Spyro's walking tour (nearly 5 hours and pretty comprehensive - he showed us some gems I never would have found on my own) was fantastic! Guests were great, but the huge downside was that I woke up both mornings I was there with the itchy red welts in rows that I get when there are bedbugs. Ugh! Thankfully I kept my luggage closed up and away from the bed. Another minus, and I don't know how often this happens, but 15 minutes before I left this morning, the power went off, so I and another guest with early travel were preparing to leave in pre-dawn darkness. Thank goodness I was out of the shower by then! As others have noted, they could use more showers and bathrooms (or separated facilities). I showered well before everyone else both mornings, but I did have a wait for the bathroom later on when others were showering.

We loved our stay in this beautiful hostel! When we arrived we immediately felt at home and it was only good and cosy vibes in the hostel. The room we stayed in was very big and spacious (we shared it with about ten others). There were many bathrooms so you never had to wait to use one. The location of the hostel couldn’t have been better! It was close to many traditional restaurants and bars but also to the port! The room was a bit warm but there were many ventilators. Thank you for your great hospitality!

My bf and I went to Genova with not many expectations as for what to do, but we were swept away by the atmosphere in Manena Hostel. It felt like a big family and we often found ourselves staying late in the common room or hanging in the city with everyone until 3am. The staff was amazing and always available, there were three bathrooms for everyone but we made it work very well. It really felt like just a bunch of friends living together. Definitely an experience I will never forget!