Mango Bay Resort

We had a week here. We originally book for 3 nights but decided to stay longer as we loved the tranquility. Beautiful wild gardens, nice clean beaches, and the rooms are simply but with everything you need. We will be definitely be back.

The location and accommodations were excellent. However, the level of service fell short of what one would expect from a 4-star hotel. The staff often appeared indifferent, frequently occupied with their phones, and were not particularly helpful when asked for restaurant recommendations. Additionally, the beach experience was far from relaxing due to loud music and the priority given to non-hotel guests for chair reservations.

Mango Bay is a little slice of heaven! Here, the jungle meets the sea, offering some of the most beautiful surrounds Vietnam has to offer! The staff were genuinely wonderful, and are the real gem of Mango Bay - always attentive, friendly and polite without being obtrusive or over the top. The food was stunning at both restaurants, particularly the seafood, which is all locally sourced and super fresh. Meals were served very quickly and the restaurant service was top notch. The accommodation is similarly exceptional - eco-friendly but very luxurious. The beds are individually air conditioned with an ‘evening breeze’ system I’ve never come across before, but which makes the nights sleeping in the heat super comfortable. Rooms are made up twice every day, and everything was spotless. We stayed here 4 nights as part of a bigger trip, but could easily have stayed 2 weeks! I wouldn’t hesitate to come back again, and most probably will!

Absolutely stunning! I love the atmosphere and being surrounded by nature. The view of the sea from the bungalow is breathtaking. I really liked the semi-outdoor bathroom. The breakfast was perfect, and the food at the restaurant was excellent as well. The sunsets were beautiful. Almost forgot to mention the massage—it was great too! Everything was perfect, and we all truly enjoyed our time there

Mango Bay resort is a pretty cool resort for some chill-out time. The staff were helpful and friendly. The food was wonderful and way above a 3-star for this. My friend did find for small kids' meals, it got pretty pricey without many allowances being made.| It is located close to other eateries and small shops within walking distance, however it's very dark for your walk home if you eat out. All the bungalows are built amongst nature and trees, with some lovely lighting features on the pathways throughout the resort. The beds were so comfy, and every bed has a full mosquito net over it with lighting inside the 4 poster bed for reading. Every room and bungalow are open in that they have slats in the walls and shutter windows, and open bathrooms to nature outside (fully private) but very open with some cane blinds to come down at night. They are very cool!! |They provide mosquito coils, which I couldn't use, and although I never got bitten as I shut up blinds and doors at 5pm there is a lot of bug life around and in rooms at times. The evening room service is way too late to prevent bugs from coming in to your room. I did this an hour earlier than the staff did, and it really helped.|My biggest disappointment was that I was in room V02, These rooms are joined together (not bungalows), and for my entire stay, I had two lots of people on either side of me who smoked. The deck area outside this room is fabulous, with a hammock and nice seating. I was smoked out every morning and every evening, the smoke came into my room due to the slats in the walls. It was just awful, and when I mentioned it to the staff, they just shrugged. They were more onside with being a smoking resort than my comfort. Why on earth they allow people to smoke in an area that is a massive fire hazard- dry leaves, wooden, thatched bungalows is bizarre and in an area where other people are right next to you. If you book in here and don't like smoke then ask the staff to not book smokers around you.

We stayed at this resort, which is priced above average, looking for a peaceful vacation surrounded by nature. The interior and the grounds are indeed cozy, and the design clearly had a thoughtful touch. However, all of that faded into the background due to the actual living conditions. First, we want to note: we understand this is the tropics, and insects are part of the ecosystem. But here, the level of cohabitation crosses all boundaries. The house is completely “open” — no glass, no screens — nothing separates you from the surrounding wildlife. • On the very first day, we found a large forest spider in the shower — it became a “regular resident” afterwards. • Two evenings in a row, a massive gecko the size of a cat ran along the walls inside the house. A polite security guard came when we called — he even managed to catch one and take it out into the bushes. But the next day, a new one appeared — even bigger. • A black scorpion ran across our feet in the shower. • Millipedes crawl along the walls and floor of the bathroom daily. • Various bugs gather in the sink every evening. • Once, we had to chase out a tropical cockroach and another large spider with a broom. • The last straw was the appearance of regular household cockroaches that showed up on the bed every evening. Even under the mosquito net, it was impossible to relax when cockroaches are crawling over your pillows. Additionally, in the evenings, they burn mosquito coils inside the rooms, which cause headaches. These are meant for outdoor use. And during heavy rain, we constantly felt like the roof might collapse at any moment. In the end, we left two nights early. The hotel flatly refused to refund us. We spent half a day messaging and calling Booking.com — thankfully, they helped us recover at least part of the money. I just don’t understand this kind of service at a resort of this level. Why should we lose money and waste time on negotiations and complaints when the issue is clearly on the hotel’s side? We would have loved to stay longer, but it was simply uncomfortable and unsafe. It’s a real shame that the beautiful exterior and friendly staff cannot compensate for the fundamental issue — a complete lack of basic comfort, as well as the hotel’s absolutely non-customer-oriented policies. We’re not demanding sterile conditions, but we would at least like to feel safe in our own room. Also worth noting is the depressing state of the beach area: unkempt and dirty, very small, with a rocky entry into the water. Swimming there was not enjoyable. Moreover, some of the “sea view” houses actually face a cemetery and overgrown bushes. It’s unclear why anyone would pay such a high price to stay here — we definitely wouldn’t recommend it to anyone. The only positive: a nice view from the restaurant and very sweet, smiling staff — until any sort of conflict arises. Everything else was a huge disappointment. For this price, you can find a proper 5-star resort on the island and spend your time without battling the local wildlife. If anything, just come here for the restaurant. The place is a total mismatch between price and quality.

This place is a bit of heaven on earth. Don’t let the 2 stars fool you - this resort is luxury without being pretentious. The staff cares for you, cabins are comfy and well equipped, and the food is excellent (2 restaurant choices). Beaches are gorgeous with clear water - there are several to choose from - Sandy or Rocky (nice to snorkel around). It also feels very Organic - with thatched roof and wooden furniture it seems so natural in the jungle. Yet the French press coffee and high thread count cotton sheets feel high end. It’s the perfect combo.

A gem of a hotel in Phu Quoc & no doubt the rest of Vietnam. If other hotels in the country had the same eco ethos, Vietnam would be a much more beautiful place. This is a perfect place for relaxation among beautiful jungle & wildlife and a secluded beach feel. Comfortable accommodation (their eco version of air- con worked brilliantly). Great food and friendly welcoming staff.