Primitive S.
Google
Good not great. To be honest we were a bit disappointed by our experience. The garden is beautiful the rooms are beautiful and clean but for the amount of money you pay there were things we didn’t understand. The beach of the hotel and also the bushes near the ocean on the hotel grounds have a lot of trash (plastic bottles, etc.). For a luxury hotel we don’t understand why nobody cleaned this. It would probably only take half a day to do so. The service at the restaurant was not on the level we expected. The waiters and hotel workers were very polite and you could see that they tried their very best. So this criticism doesn’t aim at them but at the management. It would be necessary to make them aware that a table hasn’t been cleaned for over 30 minutes and encourage them and help them improve. We didn’t see any of that and therefore it always took ages for food/drinks to arrive, tables were sometimes dirty erc. We know this can happen in Sri Lanka, but were disappointed about the standard at this price point. We cannot understand why management doesn’t try to improve the standard, because you could tell the staff was definitely willing to improve.
We carried our suitcases ourselves after texting management, and nothing happening for over an hour. Obviously when you check out you want to leave soon and don’t have the time to wait this long. No big problem, but if you pay for luxury level, it’s a bit off. Once again I want to stress that all staff members were polite and forthcoming, seemed more like there were organisational issues from
above, we kept having little issues like that, which spoilt it a bit.
Overall we cannot say we regret it but it wasn’t on the luxury level we paid for. It is okay if the standards maybe aren’t on a western 5 star level, but then it also shouldn’t cost as much as a western 5 star hotel…