Nick S.
Yelp
The food is decent, but the portions are small and they sometimes find a way to beat you out of their promotional coupons. For example, I recently had a coupon for free churros if the order was over $50.00. My order came to $53.00 and change. I asked the gentleman on the phone if I could apply my coupon, and he said yes so long as I paid cash. When I got to the restaurant, I took the coupon out of my pocket and the women at the counter immediately said "You can't combine!" I wasn't sure what she meant, so I just said, "Oh, I'm not trying to combine. I just have a coupon for free churros." She said, "You can't use it because your order is under $50.00 before tax". I looked at the receipt, and it was $49.97 before tax. I said, "But it's $53.00 total". She said, "It has to be before tax!" even though that's not what it says on the coupon and that's not what the guy said on the phone. I told her that the man told me on the phone that I could use the coupon, and she just repeated that it has to be before tax, and invited me to buy something else to make up the extra 3 cents and then I could have the churros. I didn't want to argue about it, so I just paid for my food and left without my churros, but I really didn't appreciate the bait and switch. That's not the first time I had a similar incident there involving them finding a different reason to deny the coupon. I have a feeling they're strictly to get you in there, and then they find a way to say, "Sorry, it doesn't apply". I know small businesses are hurting with the pandemic, but they should still honor their coupons, especially when nothing on them says "must be before tax".