Michelle DeDeo, Ph. D.
Google
There are highs and lows of every restaurant, but this was hilarious in sad way. It's longer than my usual reviews as this is a warning for others.
We found seats upstairs (opens at noon) and at 2pm on a Sat or was packed. No worries... We found seats and looked forward to the "famous" nachos. Drinks came quickly. We waited to order food, and waited. Eventually I flagged down another waitress & then ours comes over. We order the nachos. Our food comes... without the guac. The first thing she said when I pointed it out was, "Well, I can run downstairs to get it, but it will take me 20 minutes." What?!? Ok....
The guac arrives in 5 min. Great! Not sure where $9 of carnitas was, but there were some. I'm not going to complain as I'm hungry. Waitress comes by in 10 & we order another drink. We wait. We wait. She comes by 20+ min later and asks if we're ready for the bill. I explain that the drinks never arrived, and she says, "Oh, I didn't hear that." Yes, she did, but ok. We decide to go. At this point I'm at a 4* review... But 1. she comes back with a pitcher of water & glasses and states that the people standing behind us are waiting for the table (we still didn't have the bill). So we're sitting there awkwardly with people staring down our backs. 2. We get the bill and hand her cash. She comes back with $40 and explains that our bill was $59 and change, so she just kept the change (?!?). 3. My husband is trying to give her a tip, and she grabs the money out of his hand while he's counting it, letting $ fall to the floor, explains, "Oh, it was just a dollar that fell down there." and walks off! Ends up she grabbed a $15++ tip after I got on my hands and knees to find the cash on the floor (you have to realize there is a ton of ski gear everywhere, and money had floated down to the next level).
Oh, and when we looked at the bill, they charged an extra $4.50 for an ice cube for his $15 Basil bourbon. So buyer beware...the ice cube is not on their menu as an upcharge.
I understand it's busy, but I have never had such service in my life. I will *never* go back there. Period.