Manhattan Aesthetics

Manhattan Aesthetics is beautiful facility with superb and trustworthy practitioners. As a performer, I’m thrilled to have found a place that values the professional aesthetic my career requires. They offer accessible luxury with straightforward pricing, and above all-clinical integrity. Susan Hirsch, PA-C is on staff and readily available with decades of experience and a nurturing bedside manner. When dealing with a difficult skin condition, my skilled aesthetician Natalya showed ethics and compassion by asking for Susan’s guidance. Susan’s proficiency in both clinical and aesthetic dermatology offers rare, comprehensive care. She identified a condition that multiple prior providers missed, providing a level of diagnostic accuracy that exceeded my expectations. Susan, Natalya, and the whole staff at Manhattan Aesthetics have remained attentively concerned with my well being. I am so grateful to have found a team I trust implicitly to provide comfort, compassion, and a flawless outcome every time.

Was lucky enough to get a last minute appointment for sofwave treatment with Susan. I was nervous to try the procedure but from the moment I called the office and spoke to Chris- I knew I picked the right spot! He was informative, patient, and kind - setting the tone for a great experience end to end. When I arrived for the procedure - I was greeted by Susan, my provider. I explained my concerns and interests and she spent a great deal of time explaining the procedure, after care, what to expect, and any other random questions I had. Her thoroughness, expertise and experience was evident in not only her explanation but in the execution of the procedure itself. Throughout the procedure she ensured I was comfortable and her warm, calm nature brought me great ease. 2 weeks later- I can already see results way ahead of anticipated schedule and im so glad I chose manhattan aestherics and Susan!

Doctor BriAnna is the best aesthetic specialist I’ve ever met. She is young, energetic, and extremely professional. Her aesthetic philosophy truly resonates with me—enhancing beauty in the most natural way. The treatments and skincare products she recommended have made a noticeable difference in my skin. In particular, RF Microneedling left my skin smoother, more refined, and tighter. During the treatment, her gentle touch made me feel completely comfortable and genuinely cared for. Everyone at Manhattan Aesthetics is also incredibly warm and welcoming. Their attentive service made the entire experience relaxing and enjoyable. Highly recommend!

Manhattan Aesthetics is my favorite place to go to when I need to freshen up my skin. From the moment you walk in, the front desk staff is warm, upbeat, and organized, which honestly makes such a difference. Natalie has been my facial laser person for over six years, and I wouldn’t trust my skin with anyone else. She’s meticulous, knowledgeable, and takes real pride in her work. I always know I’m in great hands, no matter what treatment I’m getting. I’ve done Aerolase, Genesis, and other treatments here, and I’ve always had excellent results. This place is seriously a gem.

I have been a customer at Manhattan Aesthetics for over a year now and the service is OUTSTANDING! They have been so supportive of my aesthetic journey. When a certain treatment hasn’t worked for me, they have tried every which way to tailor their services to my needs. The nurses and manager Craig have been phenomenal. Highly recommend!

I have been going here for years and can only agree with all the positive reviews. It feels like a treat, super professional, great equipment and Craig the owner will do anything to make sure the client is happy. Also love Chelsey and obviously Olga and Natalya who are always so kind and make sure you get the best result out of a treatment. 5 stars plus

I was referred to Manhattan Aesthetics after using GLP-1 drugs and loosing over 40 lbs. I am so impressed with their practice - from check-in to seeing my old self back. First, during the assesment, the doctor explained the areas that showed signs of sagging and aging, the treatment, and expected results. Second, they made me feel comfortable during the treatment itself. The doctor used a combination of fillers for different areas, and the results were amazing!! I walked out feeling 10 years younger. I feel and look beautiful - Thank you!

Manhattan Aesthetics is a beautiful, welcoming clinic that offers state-of-the-art treatments with a professional team and consistently great results. Susan is an outstanding PA there, with impeccable attention to detail and thoughtful recommendations for various procedures.

What a great place. I had a great time there. They made me feel extremely comfortable and supported during the visit. The Doctor asked me how I liked to be addressed, knowing I took testosterone, meaning knowing I was trans . Which I can't tell if it was polite to ask me or invasive. But my visit was comfortable, I haven't been able to go in again cause of work but I will soon!

This place is a pleasure to do business with - everyone is so friendly and professional, and I felt completely at ease. I came in for IPL treatment for rosacea - general ruddiness and some broken capillaries. The technician recommended Laser Genesis, so I agreed to try. The procedure was fine - fast and painless, but almost a week later, I don't see any change in my skin whatsoever. I am not sure if that is normal, but I will continue to wait patiently. I'd be happy to add a star if it turns out I spent my money on something that does SOMETHING, anything...

Scammer , I purchased a package for cellulite and when I went to the second treatment they want to charge me again . Avoid this place at all cost , expensive and outdated machines. I saw no result at all Really! So this is what your tactics are! You try to scam clients and when we expose your business you have the nerve to tell me that I was not at your office.. wow just wow. I was at your office (36 East 36th 2nd FI NY, NY 10016) and get TruSculpt ID 4 package Sold By: Nataly Litovskaya. See below receipt for your records. Stop with the Scam I'm sure

Love Rita and the team here!! Easy to book, super responsive on text, great work, reasonable prices, lots of options!! Also use Allē point system.

I began my journey with Manhattan Aesthetics shortly before Thanksgiving, following a 14-month course of Ozempic injections. My experience with the office has been nothing short of excellent. Susan recommended 8 sessions of Emsculpt Neo to rebuild my abdominal muscles and address post-pregnancy diastasis. She also added a touch of filler to enhance my chin. I am so happy with the outcomes of both the Emsculpt sessions and the filler treatment. Not only have I noticed significant improvements in the tightness and overall appearance of my abs, but the subtle enhancement to my chin has truly exceeded my expectations. I cannot express enough how pleasant my overall experience has been. The entire team at Manhattan Aesthetics has been incredibly supportive, attentive, and professional throughout what will be my first real cosmetic journey.It's rare to find such talented professionals who genuinely prioritize their clients well-being.

Just finished my second AviClear Laser and I'm so excited with my results already!!! The pain is totally manageable and I have not had one breakout since my first treatment. I have my last treatment in a month and can't wait! This pic is with zero makeup at all. Absolutely love Manhattan aesthetics and their attention to detail!

I came in for a LaseMD treatment on my neck and decolletage, and Laser Genesis for my face. The facility is very conveniently located in midtown Manhattan, and has all the features and amenities you need. I am beyond satisfied with the early results from my treatments. My neck, and especially my decolletage, are prone to fine lines, and I notice a huge difference with LaseMD treatments. As for my face, my skin can sometimes be extra sensitive, but I get fantastic results from Laser Genesis with no negative issues at all!

I would give zero stars if it were possible! Absolutely NO transparency with pricing, and then when you address it, they make ridiculous excuses. Revolting and Pathetic liars. Disregard anything these liars say, including any desperate attempt to justify their despicable behavior! I changed my email address, DUH!!

Manhattan Aesthetics is a place full of scammer. I had 3 Aviclear laser treatment for acne done at this place. $$3000 usd was a waste of time and money not well spent. 3 incorrectly applied Aviclear treatment done back in March of this year and today October 30 of this year. I still having acne problem, I usually don't give reviews but because it was not a good me I have to do it. I was so mad because they call me to come back for a retouch back on September and they make me wait for 3 1/2 hours just to look a my face and not do anything at all and to asked me to buy product from them. They aren't professional. I felt discriminated because, every time I was there for a treatment. I had asked them to give me a copy of my receipt and they always lied saying that the printer is not working. I had asked them to send it by email but I never once I got a email from them, but I saw a few times that they gave it to white peoples. I am not black but some other race. I cannot recommend Manhattan Aesthetic, my experience with them wasn't good. I still dealing with acne. Don't waste your time and $$$.

Rita is truly amazing -- I go to her for Botox and filler. I never got lip filler beforehand, and she did mine for the first time. And let me just say, I'm obsessed. There is truly no one better!!

You know the place where everybody just knows your name and you feel safe... thats how you feel when you walk into Manhattan Aesthetics.. I met then a few years ago and I was nervous to do Botox for the first time, I remember Chelsea from the front walked me through the whole process and I was happy from day 1... I love going to see Rita for my Botox now, she's my girl, she knows exactly how to make me look like just amazing..... I have been thinking about doing some EmSculpt NEO and as usual Chelsea went over the process with me ( i think like 3 times, thanks for never getting annoyed with me Chelsea, I think I asked 1000 questions, no joke). I finally decided to do it and I can't believe it... I did it on my love handles and I can't believe the results, they are beyond expectations. I also love that they carry my skin care line, Skinceuticals. It is so much easier to get them from a store than on-line and I like to touch and try and it is easy to do and they carry all the products so its great. They carry a lot of other brands but Skinceuticals works best for me and my skin (which still needs care for my oily skin and to prevent wrinkles) this is the best brand for that... Thanks always Manhattan Aesthetics see you soon!

Results!! The Vivace Ultra micro needling sessions by Natalya have given incredible texture and tone to my skin. My skin felt and looked amazing immediately after the first session and 4 weeks later, I couldn't believe how good my skin looked in the mirror! I could actually see a difference. I bought the package of three sessions and just completed session two with more incredible results! Thank you Ava and Chelsea at the front desk for being helpful, kind and greeting me with a smile every time. I cannot recommend this treatment and this team enough!

Came in for laser genesis full face for redness and texture. The process was no more than 15 minutes and painless! The laser made my face warm but not hot and it went over the area's multiple times. After only one treatment I see a more homogeneous texture to my skin and even tone. I recommend this treatment for anyone looking for simple rejuvenation of their skin texture/tone, removal of dark spots, or reduction of capillaries in the skin! I would describe the treatment as extremely non-invasive and 10 minutes of "downtime" where the skin is slightly pink from the warmth! -- following up almost a week after treatment: I haven't needed to wear foundation (powder or cream) thanks to the evenness of my skin. Results were immediate!

I have been coming here for 4 years and I'm always so so happy. I do all my skin treatments with Natalie who knows my skin so well and has been keeping it nice and clear for me. I also found my new amazing injector , Susan Kline Hirsch. She is absolutely incredible. She is so talented and knows exactly what someone wants and needs. So happy to have found her. So beyond grateful for this place. They are amazing!!

To start, I was nervous about booking any place for a VI Peel because i saw mixed reviews for certain establishments. I read that some offices were rude to customers who used Groupon (this was so odd to me being that companies willingly offer a deal,lol). Any who, this was not the case for Manhattan Aesthetics. I quickly found this out when I ran to yelp and messaged Manhattan Aesthetics and managed to speak with Craig, the owner. Craig was so so so nice. Like wow. The amount of reservation I had because I wasn't sure about how long i would be peeling for and rescheduling due to work, had me looking like a mess, lol. But Craig treated me like a best friend. It was really cool because i was truly taken care of!! The patience, I was here for It lol. Furthermore, This Place is so so so clean and welcoming. When i got in, I was greeted by the receptionist, offered water, and filled out forms on the biggest ipad I ever seen in my life. I didnt even know they came this big lol. In addition, I came in for a reg VI Peel and ended up leaving with the VI Peel Precision Plus. This was fine with me, since I had did my my own research (This was great might I add, because they were not aware of my own research, so I was educated on the differences. I say this because i wasn't sold anything just because they wanted profit. My aesthetician truly cared about my outcome and comfort.) The Precision Plus targets acne and hyperpigmentation which I had, where as the others target different things. It was an addition charge, but well worth it. I forgot my aesthetician's name but she was so nice and walked me through everything. Anyway, I just finished my peel and It took a week for the bigger sections to peel. Im still peeling but really minor. I'll attach some photos so you can see how the peeling looks, although remember It can vary!

I had a vivace treatment here, I'm a 33 YO male. I felt like it was about time to start some work. The lady was really nice. Thanks so much for helping fix my face and almost saying goodbye to my scars and fine lines.

Ive been coming to Manhattan Aesthetics basically since they opened. The staff is the best and hasn't changed, besides always treating me nice since the day I met them and accommodating my busy schedule they always make me feel comfortable. I neve felt pressure to do anything, that being said, over the last couple years I have done Sculpsure, radio frequency skin tightening, EmSculpt (my new favorite treatment!) , TruSculpt and botox with the Doctor. I also recently did my first JetPeel and loved my results! Natalie and Olga are the best and they know what is the best treatment or combination of treatments for you, they never disappoint and I've referred multiple friends who were thrilled with their results. manhattan aesthetics always has the most cutting edge technology, the staff is the best, they are always accommodating and make you feel comfortable which for me is the more Important. There are a lot of places out there and I've tried quite a few, manhatten aesthetics is the best I'm a very happy customer.

I have nothing but great things to say about Manhattan Aesthetics - the staff is so friendly, the providers are top notch, and the owner is beyond knowledgeable about everything on the market and what works best for each condition and each client. There's often a debate about whether to visit a med spa vs a dermatologist's office for cosmetic treatments, however, this is one med spa I can't recommend enough. I fully trust Craig and his team to take care of my needs, and make me feel comfortable and confident before, during, and after my treatments. Book a consultation, you won't be disappointed!

I have been a patient of Susan Hirsch for 7 years. She has helped me with acne breakouts just in time for my wedding day (after nothing else worked!) and now she's helping me get my body back after 2 10lb babies with radiofréquency on the loose skin on my tummy and breasts post baby and breastfeeding. She always has just the right solution, she's super knowledgeable and I trust her wholeheartedly. I love seeing her at Manhattan Aesthetics, this was my first time going and I tried Dysport and LOVED it! I'm so glad she's in this new office close to my job in the fashion district. Highly recommend if you're on the fence about something, she will give you the best solution and not do anything you're not positive of. Beautiful person who genuinely loves making others feel beautiful! Manhattan Aesthetics is lucky to have this star on their team!

Hands down the nicest front desk people I have ever encountered. I got a ViPeel for the second time, she's always extremely thorough and takes her time even tho this peel goes pretty quick. Go here. You get exactly what you come for, they are also following all Covid measures and precautions. Recommend 10/10

Love love love this spot! I came in for TruSculpt iD and after two treatments saw a massive improvement to my chin area. I was incredibly skeptical at first at such an easy solution for that stubborn area but 12 weeks following treatment I can SEE the results and couldn't be happier. They are super quick to answer and questions before or after treatments and I was able to do both on my lunch break, took less than 20 minutes. Would go back!

I came to the office for a VI Peel (chemical peel) and had a great experience. Olga completed my procedure and was very kind. She was very patient as I explained by long past with acne and was compassionate. She explained everything that she was doing and really calmed by anxious nerves about the procedure. I would definitely consider returning to this offer for additional treatments.

I like the place and the people. Very friendly. But the Trusculp procedure is useless. I'm sure their other procedures are fine (eyes, face etc) but this one is a total waste of $$. I spent $2k and see absolutely no change. None. The pics in the office and ads are very deceiving. After questioning one before/after photo a woman told me it was after 4 procedures. That equates to $8000. Like a schmuck I still gave it a shot and the lack of results was exactly what I expected. Save your money. These gimmicks just don't work.

I've had 3 IPL photo facials at MA and so far so good. The pain is exactly what people described that of a rubber band snap but not as painful. The results are gradual so you shouldn't expect to notice results the next day but you will notice improvement after about a week. I had these brown sun spots on my forehead and upper lip that are totally gone now. I actually went to MA for rosacea and that too has improved. I'm going to continue with the final 3 treatments and then go for maintenance 2 or 3 times a year. Excellent staff, beautiful offices, affordable and no wait time. I give this place two .

Had a great IPL facial. It feels like a rubber band is being snapped on your face but Olga checked in consistently to make sure I was feeling OK and that it wasn't too much for me. Wonderful customer service and the treatment was exactly what I needed. It'll be awhile before I start seeing results but I will definitely be back for more sessions.

After trying out at least ten different places in NYC for IPL facial treatments, with varying levels of satisfaction, I finally stumbled upon Manhattan Aesthetics. Now I go here on the regular to get treatments from Natalie, who does a very thorough IPL session, and always leaves my skin looking great. Their prices are fair, and I get a way better result than from some of the more expensive places I tried. I also like that they don't try to upsell other treatments and products on me, which gets irritating at some other places. Highly recommend!

The staff is very nice. However I was somewhat disappointed with the results. I am in very good shape but I have some fat on my side's and front. I saw some reduction on my flanks some some in front but it's hard to tell. I expected to see some fat reduced around my navel and there was none. I also lost weight on my own so it's hard to tell how much is from that. I'm not sure it's worth the money unless the cost is no problem for you. I would have confused to workout and diet on my own and lose another 7 pounds.

It was my first time here and was an amazing experience! I struggle with rosacea and so I get the IPL facials which helps a lot with calming down my skin. Olga was the specialist I saw and she was outstanding!! Very sweet and informative. The office itself is absolutely adorable and they have a ton of services to offer!

Day 1 : While researching SculptSure I found a groupon deal at Manhattan Aesthetics. I quickly called and spoke with Craig. It is clear that Craig is very knowledgeable about the procedure as he answered all my questions. At the end of our conversation I made an appointment for the next day. Day 2 : I arrived at the office which is conveniently located close enough to the 33rd street path station. The office is bright and clean. Once I was there I was greeted by Craig and my SculpSure technician Olga. I filled out some paperwork and then was immediately taken to the exam room with Olga. The procedure was uncomfortable at best, no excruciating pain like some have wrote on other reviews. It felt like minor cramps, on a scale of 1 to 10, 10 being intolerable, the pain was like a 4. The 25 mins went pretty quick. I look forward to see the results over the next 6 to 12 weeks. If positive I will certainly return for a second treatment to do my flanks. I'd make sure to ask for Olga again, she is fantastic. Update : Week 6 While they claim I'm not likely see any results until week 6 to 12, that was happily untrue for me. I'd say I started to see slight changes after the second full week. Let me tell you my story. Im 42 years old back in September of 2017 and I weighed 237 lbs at 6'1.5" tall. While that may not sound like a lot, on me, it was all in my gut. Skinny legs and big belly. Not good ! So I decided to go on a strict healthy eating diet and join a gym. A full four full months later, I weighed in at 194lbs. While the scale was at a good number, and the waist line was many inches smaller, and not to mention clothes fit me much better, I still had a gut. I believe they call it skinny fat. I continued my eating and exercising routine to May of 2018 but the scale hadn't budged off 194, I have seemed to plateau. Now all I wanted to lose was belly fat but as you know, you cannot spot lose weight. I really couldn't afford to lose anymore mass anywhere else on my body. So I turned to Sculptsure. Now I'm at the end of week 6 since the procedure, I'm still doing the same routine however now I am starting to see abs, and more inches off my waistline. The scale shows my weight dropped to 180 lbs. Mind you, I've never had abs my whole life, and I would of never have thought that it was possible for me now to have abs at the age of 43. So while I can't say Sculptsure was the only thing I did to rid myself of fat, I do believe it helped a great deal to get past the plateau, and spot lose the fat. As such, I highly recommend it.

Went in for a free consultation yesterday. The front desk staff were very very friendly--the most friendly receptionists I have met at any medspa, Dermatologist office,etc. I consulted with Olga, who explained the possible treatments for me in detail and patiently answered all my questions.

I've enjoyed my experience both times here. My treatment provider, Olga, was beyond amazing. I made sure to request her for my second treatment because she was so calm, assuring, professional, and knowledgeable during the first. When getting treatments like this, feeling safe and like you can trust the provider is number one. She cared so much about what she was doing that I really thought she may be part owner in the establishment-- honestly, she should be. The front desk receptionists have also always been so friendly and responsive. They are very good at follow-up, especially if you have any concerns. All in all-- just a great place to go.

I first started going to Manhattan Aesthetics in January for emsculpt. It was my first venture out after the pandemic and I was so impressed with everything about the clinic from friendly desk staff to clean offices and mostly the extensive and apparent safety precautions taken. At my 4th session I mentioned to my nurse that I wanted to tackle my arms. She recommended trusculpt id. I have cool sculpted the area twice without success so I was hesitant but had such a great experience with emsculpt I decided to take the leap. I am so happy I did. My arms have always been an impossible area and the trusculpt id has shrunk them and firmed them. I have full faith and trust in this practice and highly recommend the nurses and doctor. I have always avoided med spas but the level of expertise and customer service exceeds any dermatology or plastic surgery office I have visited.

My experience getting SculpSure at Manhattan Aesthetics was top of the line. The people there are incredibly friendly and the office is spotless and gorgeous. The process of SculpSure is much more efficient than Cool Sculpting, it is less painful and takes less time. I was targeting my abs and as they mentioned it would be, the first 5 minutes is challenging but once I was acclimated to the heating and cooling sensations (plus my tech did massage my legs during) it was easy and I was done in 25 minutes. Afterward there was no pain or redness so I decided to do more applicators on my lower back (love handles). The follow up is to simply massage the area twice a day and drink lots of water. It is non-invasive and though I just had it done yesterday, I literally have NO after pain and I am excited to see the results! Five stars for a great experience at Manhattan Aesthetics.

Let me just say how amazing this place is Craig is the best ! I was so scared of laser with acne prone skin he explained to me Aerolase kills the bad oil causing acne I was like ok a bit skeptical. I had my first appointment today and so happy I did I had one treatment my red scars are pink!!!!!! I'm amazed how nice this place is and they have great customer service this place run to them plus they do educate what not to use what not to do while your waiting to get the next !! The technician was great they have experience in customer service and acne she was so understanding and literally told me Aerolase is the best for oily acne prone can't wait for my next laser

I really really like this place. Their treatment coordinator is great and doesn't get annoyed by a lot of questions. I always ask so many questions because of bad experiences I've had in the past, and he was polite and made me feel better about the treatment, but was also really honest about the treatment. There was no forcing or rushing of getting me to do it, or add onto what I wanted to have done. I had some scheduling conflicts in the beginning and they were very accommodating with my work schedule. They get very busy on weekends so it worked out anyways that I can come right after work as I work one block away. Im going back next week, and I'm really excited to have treatments done with them. As someone who's been to 2 other popular med spas, I would definitely say to switch to manhattan aesthetics. There's just an immediate difference in the customer service, the way they treat you, and the pricing.

I had a Vivace Microneedling treatment yesterday, and my skin looks amazing! This MedSpa is really nice - beautiful clean interior and state of the art, newest technology for the lasers/RF machines. The aesthetitian was super patient with me, really took her time to answer all my questions, and was very professional in administering the service. Front desk staff was great, the doctor came in to give his advice, and the price was really really good compared to other medspas in the area. These selling points will definitely have me coming back again for more services in the future! Also - my results look GREAT so far, even though it's only been a day since my service.

Manhattan Aesthetics is a well run business with a eager to please, friendly staff & a great location. They value your time & care for your comfort. I am glad I found this place as I will surely be returning.

The front desk employees were beyond helpful and sweet! Olga did my sculpsure treatment and she was amazing! 10/10 recommend Manhattan aesthetics!!!

I have been a patient of Manhattan Aesthetics for more than two years and each and every visit has been consistent and exceptional. I have had two rounds of trusculpt id for my inner thighs, outer thighs, and abdomen and am thrilled with my results. After years of settling for mediocrity I got totally fed up. In May of 2019 I went for a plastic surgery consult with a top surgeon. I felt vulnerable and was not ready to commit to the risks of an invasive procedure costing over $20,000 which is what led me to trusculpt. I did my first round in September 2019 and initially did not see much of a change. I noticed small improvements each day but it wasn't until almost 10 weeks that it really started to come off. My clothing started fitting better and I was much more confident wearing short clothing. I was scheduled to have my second round of treatment in March but due to the pandemic I had to wait until July. It has been 5 months since my second treatment and the results are amazing. My legs look insane! Both my legs and abdomen are smaller and tighter. The procedure exceeded my expectations as did the office and staff. I am excited to start doing emsculpt next!

I purchased a package of 3 IPL treatments... Excellent service, excellent results! Staff is friendly and very knowledgeable... space is professional and spotless... IPL pinches, a lot - So i recommend paying $20 extra for the facial numbing cream... Overall worth every cent...

Friendly staff, clean office. Natalie was my Aesthetician. She was lovely and made me feel so comfortable! Highly recommend!

I purchased a Groupon for Kybella. When I go for the appointment I'm told that my underchin fat is not fat but skin (I'm pretty sure it's fat but take the doc at his word). He tells me that I should use the value of the Groupon ($300 plus dollars) toward thermal skin tightening. I take the doctor at his word, sign up for a series of thermal treatments. I get my first treatment on the same day, when I walk out to the front desk another lady arrives and asks me about my experience, I told her I'd come for Kybella but the doc recommended thermal tightening...she's surprised because he told her the exact thing that he told me when she came for Kybella. I felt lured in with the Kybella deal and and pushed to buy a series of thermal treatment using a laser machine that offered ZERO long-term results. My advice...do your research / don't feel pressured to buy something you didn't come for.

I came to manhattan aesthetics for IPL photofacial to treat my acne scars and was recommended a new treatment called vivace. Scheduling my appointment was painless (my email request was responded to in minutes!) and customer service throughout the experience was top notch. Craig and Natalie consulted me and recommended I have the vivace explaining that IPL would not go deep enough nor do much to resurface my skin but that vivace would be my best option because it is microneedling with radio frequency energy and will go much deeper to stimulate collagen and resurface the scars. Natalie was very thorough she cleansed and numbed my face and the treatment was painless. They applied a calming mask afterwards to help with the redness. By the time I got home the redness was almost gone. My skin definitely felt a bit dry the next day and I had to apply the serum they gave me. It has been 2 weeks since I had my vivace treatment and I have seen a huge improvement. The scars around my mouth and forehead completely disappeared and my cheek scars are substantially (about 40% better), I am scheduled for my second treatment the first week in November and will update with before and after pictures when I get my third and final treatment in December. The three sessions cost $1800 which is a lot more expensive than IPL but also about the same price my dermatologist charged for a single co2 laser treatment that did nothing for my acne scars.