Joshua Y.
Yelp
Good coffee shop with a wide variety of tea and snacks...But no Wifi.
Here's the thing, when at least 70% of your customers are using computers, you need to have wifi. Now I'm sure the owner's response is, "hasn't been a problem so far." To which my response would be, you don't know the customers you don't have. I need wifi. I don't want to use my data. And as I look around, the majority of people that come here, use their laptops. So fork over the wifi. In this day-and-age, if you don't want to have wifi and are a coffee shop, you need to have a No Wifi sticker on your door. Cause we just expect it.
That's my rant. Now onto everything else:
Customer Service - Great. Not overly friendly in a Starbucks kind of way, but many may actually enjoy it. I find the staff are helpful, straightforward and quick.
Environment - Relaxing but music is a bit loud. I find the staff like to have music at the volume that THEY enjoy it, not at the level that customers would want it. If I have to step outside to talk to someone on the phone, your music is too loud.
Food - Really nice! I love their Manic Cookie.
Coffee & Tea - Both as great as any other coffee shop. Nothing better or worse.
Washrooms - Clean enough which tells me the staff are conscious of having a clean environment.
Conclusion:
It's a good coffee shop but you can find the exact same elsewhere, and with Wifi. Some reviewers noted that they like how their isn't Wifi. But when most of the customers are on laptops, what's the difference? Have the darn wifi. If you're in the area, it's not a bad place to stop by and pick up something.