Irina Williams
Google
Manila Lotus Hotel – Extremely Disappointing Experience
I arrived at Manila Lotus Hotel yesterday and was extremely disappointed from the moment I entered my room. While check-in was relatively smooth, the room itself was unacceptable.
First, there was a strong unpleasant smell as soon as I walked in. The bedding was inadequate—there was only a sheet covering the mattress and a thin fleece blanket, with no additional top sheet provided. When I checked the bed, I found someone else’s hair under the sheet, which was very unhygienic.
The floor clearly hadn’t been mopped—there was visible debris and sparkles left over from a previous guest. The refrigerator was leaking constantly, and worst of all, there was mold everywhere: in the shower, on the bathroom walls, and even on the parquet floor. The room was also extremely small and did not resemble what was shown on Booking.com.
I immediately went to the front desk to ask for another room, explaining that the current one didn’t meet my expectations or match the listing. Instead of addressing my concerns, the staff told me I’d have to pay extra for an upgrade. I declined and asked for a basic room that was clean and mold-free. They initially said they would clean another room for me, then later told me there were no other rooms available.
Eventually, I told them I could not stay under these conditions and requested a refund. They refused, claiming I had “used the room” for two hours—which is untrue, as I spent that time trying to get the issue resolved.
Additionally, the surrounding area felt unsafe. When it rained, the entire street flooded. Between the mold, poor hygiene, refusal to accommodate reasonable concerns, and lack of safety, I strongly advise others to avoid this hotel. This experience was far below what any traveler should expect.