Manoir sur le cap

I had such a wonderful stay! I stayed in the basement suite for two nights and the room looked exactly as advertised, was clean, and featured all the necessary amenities + more. I want to thank Tam in particular for being so courteous and helpful towards me during my stay. She was such a gem, going above and beyond to provide me with what I needed including additional cleaning services and clear instructions for early check-out/check-ins. As for the hotel itself, the location is walking distance to all the major attractions and has a beautiful view of the St. Lawrence River. The entrance is quite small so be aware of that if you're bringing large or many luggage. It is also on a slope (as with many other streets in QBC), so be prepared for a quick workout haha! Overall, I would stay here again!

A very quaint and clean old world boutique hotel, with quirky charm, spiral staircase, and wonderful modern bathrooms. In room coffee-tea and supplies in the mini fridge were great! The staff were very helpful and accommodating on our family vacation, as we needed a crib-playpen for a 5 month old which they set up with blankets. Thank you so much to the wonderful staff for doing that, and letting us store the stroller in the office. Our family trip to enjoy the Christmas markets and all Quebec City has to offer was wonderful, as we had great accommodation. Anything we needed, we asked the office staff and they were very helpful. Merci beaucoup to all staff at the Manoir sur le cap!

The room was clean when we arrived, but cold. It's the beginning of winter here and it would have been nice if the heat in the room was turned on before we got there. The furniture looks like it was bought at a thrift store and makes the room look shabby. The ceiling tiles are painted dark brown and doesn't match the historic nature of the area. No maid service, so the best wasn't made and the coffee supplies weren't replenished. The bed is very comfortable and there are plenty of usb outlets and places to plug stuff in. Flat screen tv in the room with a fridge with a Keurig coffee machine. The best part of the hotel is the location. 1 block from the Chateau Frontenac and 1 block from the boardwalk.

During my short trip to Quebec, choosing the right location was everything — and Manoir sur Le Cap nailed it. It sits right across a lovely park where I could enjoy my morning coffee while watching busy little squirrels running their tiny errands. From there, I could easily stroll to all the postcard-perfect spots like Fairmont Le Château Frontenac, Dufferin Terrace, and Quartier Petit Champlain — truly, everything was just a few charming steps away. The room was cozy (let’s say Paris apartment cozy), so visiting with a slimmer figure certainly helps! And if your hairstyle matters as much as the view, be sure to pack your own hair dryer — you’ll thank me later. Small, pretty, and full of character, Manoir sur Le Cap made my Quebec trip unforgettable. I’d love to come back someday — ideally just as slim and happy!

Our only concern regarding this location its to the neighbor apartment building, which frequently plays loud music. This issue is beyond the control of the Manoir, as it originates from the rental properties next door. The impact of this noise is particularly noticeable on the third floor, specifically near door 14. Nevertheless, this remains an exceptional establishment, and I am certain I will return. Its prime location allows for convenient pedestrian access to all amenities.

We enjoyed our time at this hotel. It was in a great location for accessing so much of Quebec City. We had little interaction with the management, but what we had was good. When considering this hotel, one should know that it is in a very old building, so the rooms are relatively small and may have some "quirks", such as a floor that slants. A lot has been done to make the rooms comfortable, such as HCAC, a ceiling fan, and updated bathroom. The entry could use some TLC/updating, and places to eat are 5-10 minute walk away. All that said, I would stay here again!

We stayed in Manoir sur le cap's basement room. Though the entrance through the housekeeping/laundry area was unconventional, we happily accepted it as the room was cozy and comfortable. We had minimal interactions with staff during our stay, but they were kind and courteous when we did interact. This inn is a great stay that is near enough to the sights and restaurants of the old city while offering quiet when needed. We will be back!

I felt like the store room had been converted into a bedroom, which was not nice or spacious. There wasn’t enough room to put our luggage, and the tiny window was claustrophobic. Posted photos were in bits and pieces so I couldn’t figure out online that it was this bad. The staff was nice and professional, and the location was good, but the room itself wasn’t worth the money I paid.

I have to agree with Kameron G.'s review. The customer service at Manoir Sur-le-Cap was horrible! I have traveled all over the world and have learned to keep a "Do Not Disturb" sign on my door. If I need linens and toiletries, I know that I can ask the hotel and get them. On our last day, we went down to get coffee, and the Asian manager said we couldn't have any!!! What???? Here we are guests who paid to stay at this place. She explained that it was because we didn't allow the maid in to refresh our towels and such. She said that if we wanted coffee, we'd have to pay for it!! Manoir Sur-le-Cap, you have a beautiful establishment in a great location and for an "okay" price. Do something about your customer service!

I love this little hotel right across from the Chateau Frontenac and next to the Terrasse Dufferin. I found this place 10 years ago, long before Yelp and Trip Advisor and it's nice to know that it is still owned by the same family. There have been some décor upgrades since my last visit but everything else has remained the same. This isn't a luxury hotel (rates are extremely reasonable - from $70 per night during the off-season) so there is no breakfast, no concierge and no parking but the rooms in which I've stayed and seen on my way in and out of the hotel are all charming and functional. They vary in size and amenities but all are reasonably priced, clean and cozy. I'd say that there are 15 or 16 rooms total - all different and all with private baths. Many feature stone walls, wrought iron beds and sitting areas. A few, like mine, even feature outdoor balconies. Parking is available right across the park in the Chateau's garage but there are also a few street spots scattered around the very quiet neighborhood. I really do love Hotel Sur le Cap but on this trip, I had a couple of less than pleasant experiences that may influence my decision to stay there in the future. #1 - As I was getting ready for bed, I took my earrings out and one fell down the uncovered sink drain. I thought for sure their maintenance person would be able to fish it out of the p trap but I never received any follow up. The next bit of disappointment came when I let the desk clerk know that we were leaving one night early because of the huge snowstorm that was about to hit. I certainly didn't expect them to refund us, but it would have been nice for them to do what the hotel next door had done for their guests and offer a partial credit toward a future stay. As many Yelpers have said before, you get what you pay for but sometimes you get more. I still love Manoir sur le Cap and I would absolutely recommend it to other travelers, just don't expect stellar customer service.

I rarely leave negative reviews. I always feel like there's pros and cons to each place I visit, but I try to focus on the positives. And let me preface this by saying I never actually stayed at this hotel. I booked this hotel for a 3 day weekend getaway to Quebec, Friday to Monday. Unfortunately, a snow storm cancelled my Friday night flight, so I was put on the first flight out Saturday morning. I immediately emailed the hotel to tell them I would not be coming and to feel free to give it away. Saturday, my flight took off and 10 minutes later, a door blew open and we had to return to the airport to get it fixed. We waited 7 hours until they finally said it could not be fixed. I went back and forth via email with the hotel a few times during this whole time to keep them updated and finally let them know we would not be coming at all. By this point, late Saturday afternoon, we decided to just cancel the trip, but not for lack of trying. The hotel told us we had to cancel on the site we booked it on, so I immediately called hotels.com and asked them to cancel the hotel room so we wouldn't get charged again. Hotels.com called the hotel and asked them to cancel it for us, and the hotel said they couldn't do that because we were technically mid-stay. So that was pointless. Not only that, they charged me for the whole trip that I didn't get to take. After 4 months of going back and forth with the hotel and credit card company, the hotel agreed to refund me for 2 nights and charge me for 1 night. So not only did I have to get a new hotel room at the original airport for Friday night to try to get to Quebec the next morning, I also paid for a hotel room in Quebec that I did not use. I lost a lot of money on a trip I never took. I feel like this is bad business practice and have explained over and over that I wasn't a no-show on purpose, and I kept in touch with them as soon as possible each time new information arose. They were free to re-rent the hotel room each night I told them I wouldn't be there. And due to winter in Canada and a large snow storm, I doubt the hotel was sold out and they weren't losing money. As a big business versus a single person, I definitely lost in this battle. The hotel probably lost nothing by not having anyone use water and electricity and not paying housekeeping, while I paid for double hotels, food, and transportation and spent my holiday at an airport. Both the hotel and American Express failed me on this trip. As someone who travels VERY often, I have never seen a hotel be so unreasonable. Because of their unwillingness to work with me, I wouldn't trust other aspects of this hotel. If anything in your plans change, you can count on Manoir Sur le Cap to fight you on everything. If you need anything while abroad in Canada, I would trust a bigger hotel with a better reputation. Unfortunately, I like to stay at boutique hotels and give the little guys business, but this time I got burned by that. Last thought: think twice about booking with a hotel that so strongly feels their rules are the last word and extenuating circumstances mean the customer is wrong!

First off, let me start off saying that we absolutely LOVED the location of this hotel. Perfect walking distance to great views and activities, and the entire neighborhood looks like it's straight out of a movie. There are dozens of hotels in the neighborhood (and that same street for that matter), though. Unfortunately, the only spoiler to a perfect Valentines Day vacation was Manoir Sur Le Cap. When we arrived, we believed we would be getting a room which had two double beds (as per our reservation on Expedia). After lugging up our luggage three narrow, winding flights of stairs (no elevator), we arrived in a tiny closet of a room which housed only one double bed. Confused, my boyfriend came back down to ask the front desk who rudely told him he was confused and patronized him by explaining what "double" meant. She told us if we wanted a bigger room, we would have to pay the additional cost. We gave up as the bickering was getting nowhere (also, this hotel had limited hours so the woman was trying to put on her shoes and bolt out the door to go home), and took the single double. This size would have been adequate for one single person, as we couldn't open up both luggages in the room while keeping walking space. The room itself was clean, but dimly lit with only two side lamps. The main light was flickering so we couldn't use it, but the front office was locked before we could ask anything about it. There is a fridge inside, which was a plus, and the bathroom area was clean and not as cramped. There is a complimentary coffee maker, but when we made hot water from it the water had bits of dust inside. The second days events is what pushed me over the edge to write this bad review. We were on our way out of the hotel to go dog sledding on Valentines Day when we heard a quiet knock on the door. It was the woman we spoke to the prior day, telling us that someone would be coming into our room while we were gone to take marketing photos. She told us to lock our bags in case, and that she would move our things while the photographer was there. My boyfriend told her that he was not comfortable with that, and that it was not okay with us as 1. We didn't have time to pack up since we had 20 minutes to make it to our appointment, and 2. We had paid for and reserved the hotel room on VALENTINES DAY. She kept pushing, saying that it was the only day the photographer could come as he was 'busy'. We asked if they could take photos of the other rooms instead ( only four rooms out of fourteen I believe being used ), but she said it had to be that day. My boyfriend wouldn't budge and she ended up leaving, but we locked up our things anyway since we couldn't be sure that no one would come in that day ( if she would have come just moments later, we would have been gone and she could have gone in without consent ). I don't believe the woman meant to give us a hard time ( we couldn't communicate 100% with her in English ), but this hotel really needs to work on customer service, problem solving skills and respect towards their customers. There are plenty of hotels on the same street, so I advise choosing one of the neighboring ones instead. If you do, I would recommend to get one of the larger rooms and to always leave your things secured and locked up. Don't expect to be able to get any help there since they will either be not there or will argue with you about how you are wrong. Didn't offer a receipt during check in or check out, nor did they ask us how our stay was. May be good for people not traveling with anything valuable, and guest who will be there only to sleep (you never know who may waltz through). Disappointing Valentine's Day stay.

Very good location, clean and nice stuff. I was in the roon no.16 which is on the top floor. It has very nice view of Fairmont and the park beside. Inside the room it was small but enough for 2 people, there is a bathtub at the end of the bed, TV, fridge, and a 2 pieces bathroom. I can say "I love this little hotel" and "I will come back for sure"

This place is full of character, quiet, very comfortable, and close to the action. For 2 nights we had Room 3: kitchenette ( toaster, toaster oven, microwave, coffee maker, electric teakettle, mini fridge, sink, dishes and silverware and cabinet space). We also had a little patio table and chair outside, and a private entrance. The room was very nice with two beds and a table, TV, and chairs. We also stayed in the room first door on the left as you walk in (can't recall the number). It was also super comfortable for our family of 4 for one night. Down to earth, easy walking, nice situation right on the quiet park next to the Frontenac and the waterfront boardwalk. And, if you happen to require a visit to the US Consulate, it is about 40 paces from the front door! Only minor downside is parking. Unload at the door and then find a parking garage or lot. They will help you! We were pleasantly surprised by the cost of the big public parking lot down on the waterfront, which is a 10 or 15 minute walk. (For some reason we expected around $32US per night but it turned out to be less than that.) There's other parking that is closer, but we were there on the busy "New France Festival" so those options were full. It seems street parking is not an option in this neighborhood. Would love to come back to MslC.

Great place! Nice service ! Family friendly. Close to the water and besides the chateau frontenac.... Great location!! Beautiful rooms and love all the antiques, paintings and stairs!

Location would be hard to beat. Right in the walls with a quiet park across the street. We had #16 at the very top of this old building. Room tried to keep period with open beams and a cute clawfoot tub in the middle of the room - but the space was better used for our bags and turning around in the tiny spaces left over. Shower room was small but functional. A work-a-round AC unit was not needed at night as we propped open the un-screened window, but heat rises and an afternoon nap required full blast. No bfast is offered - an issue for some but we'd rather be forced out to seek a local spot and local people. We were happy enough to extend our stay.

Really nice old house/hotel from way back when. Very small rooms, no TV but awesome little balconies and window A/C. Great value and friendly staff with helpful tips on fun stuff to get up to. Who needs a TV on holiday anyway? F that.

Sur le Cap was a fantastic little hotel with character and warmth! It's situated right next to the Chateau and river front, across from a small park. It's peaceful and easy to find! The hotel itself is old fashioned but beautiful. The staff members were extremely friendly and helpful, and I really enjoyed the long climb up the carpeted stairs to our room. The décor reflected the original era of the house and the little balcony (with limited river view) was great! The TV is tucked into a cabinet, so remember to explore! The toiletries were nicely arranged and the bathroom was small, but clean. It was a definite bonus that they had a Keurig machine! I would definitely recommend staying in this hotel if you were on a budget!

I can echo what's already been said. Lot's of character, good location, nice staff, reasonable price. I went recently and it hadn't changed much from 10 years ago.

Location is definitely key here. Right by the Frontenac hotel, the governors garden, the citadelle, the terrasse, the petit-champlain...I could go on but you have all of old Quebec within walking distance. Despite the hotels lack of breakfast, they make for it in free wifi, keurigs, decent TVs and charm by the bucket load. The staff is lovely and are always willing to help. I highly recommend this as a place to stay for couples given the smaller size of the rooms. If you're a New Yorker, like me, you won't even notice the difference!