Riah Janra
Google
Beware Manor Jewellery department. Probably fine for a casual purchase, but I ordered a wedding ring here and it was like a comedy sketch, only, it almost ruined my big day.
I selected a ring in the shop, took lots of photos of the beautiful ring, asked for them to do ring fitting for me as I have never had a ring before. After trying on their various ring sizers etc the advisor seemed satisfied with the size selection so we went ahead with the order.
After the order was submitted, I compared the order with the photo’s ring details. THEY ORDERED the WRONG RING.
So I went back and they corrected the product code in the order to the correct ring.
A few weeks later I was called to collect my order. THE SIZE WAS WRONG! And the date of my ceremony was approaching.
They said they would order a correct size free of charge with URGENT processing - I later realised they actually ordered a resizing - a subtle but important difference.
Finally, the afternoon before my wedding day I was told it’s ready - As I was already busy that day I had to go ON THE MORNING OF MY WEDDING to try on and collect my ring. It finally fitted, and then they wanted to charge me 50 CHF for the extra services. So I had to wait around until the management were called to seemingly grudgingly package up my ring in total silence then mumbled a word of excuse as they gave me my box ‘without additional charge’.
I essentially missed morning preps for my own wedding thanks to this chaos - BUYERS BEWARE