Mansión Alcázar Hotel Cuenca

The staff was super friendly and professional. Everyone always smiling at you 🙂.||The restaurant has an amazing view and the food is delicious. The chocolate mousse was amongst the best I’ve ever tried. We also ordered the papardelle with Parmesan sauce and it was great.||We stayed at one of the suites in front of the garden (305). It was pretty quiet and spacious. The shower had very good water pressure and hot water always.||My husband and I recommend this hotel 100%.

Exceptional Stay at Mansion Alcazar Our experience at Mansión Alcázar was nothing short of outstanding. From the moment we arrived, the entire team went above and beyond to ensure our stay was both pleasant and memorable. A special mention to Verónica Albornoz, whose exceptional hospitality and attention to detail truly made a difference—she went the extra mile to accommodate our needs and enhance our experience. The hotel itself is a stunning gem, perfectly located near Cuenca’s downtown, making it an ideal choice for those looking to explore the city. The ambiance, service, and overall experience exceeded our expectations. I highly recommend this hotel 100% for anyone seeking comfort, elegance, and top-tier service in Cuenca. We will definitely be returning!

I was here with a group of friends in this amazing location, in old town Cuenca, the restaurant is placed in a beautiful garden with a lot of flowers. The service was impecable, the staff was helpful. The chef suprised us with exquisite flovours combining local food with french cuisine. The peak of the experience was the serving of the desert combined with a vist from chef Hector Rojas.We will definately return to try all the dishes. Gracias!

This is my dream hotel. I have been looking forward to staying here since I saw pictures. It's so perfect. The rooms are comfortable, the breakfast is yummy, the staff are very accommodating, and the garden is incredible 😍😍

Traditional building in the historic district of Cuenca. Well located to feel the vibe of the city and his inhabitants. Building is just amazing. I would suggest a room on the second floor. Since it is an house, the wood floors cracks a lot. We had a traditional suite. It was spacious and beautiful.|This hotel is named the house of angels since there is wood angels sculptures everywhere. The personal was outstanding. We spent 5 nights there and since it is a small hotel every members of the hotel personal knew us and weee very kind|We highly recommand this place. Just in front there is the most excellent Equadorian chocolatery

The location is a convenient walking distance to popular sightseeing areas of Cuenca. Staff are very friendly and helpful. Breakfast was good while you could look out at the beautiful garden courtyard. We had a room on the first floor. We couldn't open the curtains as people are walking back and forth through the building and a vent in the bathroom made it easy to hear people walking through the hallway - this didn't feel very private. The room itself was fine and the bed was comfortable.

This is how all hotels should be run. I have travel extensively over four continents. The Mansión Alcázar located in the center of the beautiful city of Cuenca checks all the boxes. Friendly staff that anticipates guests needs. This is true of the manager, front desk, housekeeper and waiters. A special appreciation for the gardener. Best private garden I have ever enjoyed. Beautiful and tranquil areas for guests to rest and relax in. Peaceful during the day and very quiet at night. Healthy breakfasts and excellent lunch and dinners - thank you chef. Walking distance to all you would want to see in this clean, beautiful, and safe city. Weather here is the best and most comfortable I can recall. Thanks to everyone at the Mansión Alcázar.

Mansión Alcàzar is a lovely hotel! Location is great you’re so close to everything! The lobby, restaurant, garden and the rooms are all absolutely lovely! Muchas gracias Veronica y Angel por todo!