Rosie S.
Yelp
Mantel is an unbelievably well curated store with tons of incredible pieces. What is really outstanding is their customer service. After spending tons of time strolling around the store, I decided on a ceramic, handmade mug and a cement candle. I explained to the sales associate that I was flying back to LA and needed to pack the mug as well as possible. He did his best, put it in a paper bag, and my girlfriend and I trekked into the rare PDX snow to get back to the car. The bag, sadly, got wet immediately, the handle broke, and before I knew it, I heard something shatter.
Absolutely devastated, I went straight back to the store (mug still wrapped but clearly in pieces) and explained what happened. The sales associate who had seen me so excited about my new pieces minutes earlier was BEYOND generous and replaced the shattered mug with a new one - free of cost.
As soon as I got back to LA, I jumped on their website to see what else I could buy. This is the type of customer service EVERY store should have. Please shop here!