Mantra MacArthur Canberra

We stayed in a 1 bedroom suite, 3 nights, which was comfortable but not very clean.|Bench was sticky, carpet stained and shower screen needed maintenance. The bed was comfy and linen & towels good, extra towels provided on request. All staff were polite and efficient, especially the bar staff. Check in was easy as an Accor member.|Location adjacent to Light Rail stop is bonus for access to city and eateries. Food was ok at hotel, limited menu. Access to hotel front door by car is hidden from the street and tight. Carpark is next door and limited, but not expensive. There are no containers or implements for using the microwave. Had to request a sponge for washing up. Was reasonable quiet, no view accept of the apartments next door.|Have stayed in better Mantra Hotels, place runs on a tight budget.

I don’t have a mobility aid but I thought I’d post for others about the accessible room. There are lifts and drop-off/pickup parking outside. The room was large. The furniture was light weight and able to be moved if required for a wheelchair (I found this out when looking for the TV remote under the couch). Roll-in bathroom and shower with a fold down shower seat. Grab handles for the toilet and a little trolley for towels that could be moved to make more space. There wasn’t a whole lot of space down the side of the bed for a wheelchair or walker user but it could possibly be moved more to one side to create space for a wheelchair. There was a little kitchenette with a microwave, tea and coffee making facilities, a sink and mini fridge. There is no hot plate so you can’t cook but you can warm food up. I gave 4 stars because I couldn’t find the remote to use the tv, the hand soap pump didn’t pump any soap and there was a weird green stain on the carpet. The staff were helpful and I had a nice stay. Parking was free in the evenings on the street but more restrictive during the day. I would stay again.

We stayed for a few nights to visit family. The room was more spacious than many modern hotel rooms, with a handy kitchenette - including microwave and small fridge. There were some odd features, like an absolutely tiny hanging space with only three coat hangers, and no Chromecast on the TV, but it was comfortable and clean. There is a little bit of traffic noise from Northbourne Avenue, but it tends to die down a lot at night, and it's hard to be so close to a convenient light rail stop without it. Overall, a handy spot if you want to be close to light rail, to Ainslie/O'Connor/Dickson etc. It is a good half hour walk to the city, if that's where you want to go, but of course much quicker on the light rail.

Location was perfect! We had a car but the light rail is literally across the road. Hotel rooms feel a little outdated but we were given one room with a kitchenette which was great for extra space and the table and chairs. Breakfast is great but after 5 days of the same it’s a bit much. Would have liked to see something different in the time. Service was great staff were very helpful.

The room was dirty, stained floor in multiple places, walls dirty. The amenities in the room lacked basic items such as teaspoons for your coffee, hand towels to dry your hands on. We stayed two nights and our room was not attended to, they said I had to say I want the room made up a day ahead….what!!!! We also had to take our own rubbish out so we didn’t incur a cleaning fee, you would have thought that the $450 a night would have covered the cleaning of the room and for your bed to be made!!!!! I will be forever telling people NOT to stay at the mantra mccarthur. Also parking is $15 dollars extra per night and you are not guaranteed a spot so we had to park on the street about 1km away. Oh and lastly after a long day out we came back on Saturday night to find that they didn’t want to open the restaurant, so was told to order uber eats!!!!!!!!!

THINK TWICE BEFORE BOOKING THIS HOTEL. I am a Platinum member and this was by far the worst customer service experience I’ve ever had. The staff were extremely unfriendly and unhelpful. Despite requesting room cleaning, it was never done, and when I followed up I was told, “we have no housekeeping in the house.” Is this really the standard of a MANTRA hotel? To make things worse, I requested a late check-out. Instead of checking the system, the staff simply said, “come back tomorrow morning and ask again.” When I did, the same person told me they couldn’t allow it because there weren’t enough staff, and the latest they could give was 11 a.m. Honestly, if everyone checks out at the same time, how can housekeeping possibly clean all the rooms at once? It made no sense. If they had just told me the night before, “sorry, we’re fully booked, late check-out isn’t possible,” I wouldn’t have had to waste my time asking again in the morning. Breakfast was equally disappointing. Staff stood around ignoring guests, offering no service at all. We ordered fried eggs that were completely forgotten. On top of that, the parking was horrible — poorly managed and stressful for guests. This level of service is unacceptable. If you value proper service and basic hospitality, I strongly recommend looking elsewhere.

We were booked for a 9 night stay in a supposed Executive Suite. The room was small with little hanging space, no drawers, therefore having to live out of a suitcase. Nowhere to be able to eat a meal in your room as no table and chair. Room was serviced only once which we found was inadequate for the length of stay. The hotel checked us out after 4 days luckily they hadn’t allocated the room to anyone else. They gave us a ticket for parking that was supposed to be for our whole stay and that stopped working after a few days.

We would have to say that the customer experience on this occasion was outstanding from the Front Desk gentlemen Arnel to the young gentleman at the Restaurant whilst we dinned and the friendly lady at Breakfast. Our overall experience was not a 10, but an 11. This set of staff could not be more Friendly, kind, accomodating and helpful. We hope that they stay on board as they are what makes a difference to a guest. So thank you. We couldn't speak more highly.

Enjoyed my stay in canberra last week. Comfortable 1 bedroom suite. Convenient walking distance to the city.