Mantra on Hay Perth

The hallway had a disgusting smell to it like old water damage, when we asked a man he said really what smell, All we could do is laugh. We did notice floor 4 had a humidifier right near the elevator, also the cleaners would spray a different air freshner daily go try to hide the smell.The room was full of bugs, when we first got into it like little flies but were drain bugs I'd say, we bought fly spray to erratic the problem. The dryer door fell off whilst we were there, the manager that came up said I must have pulled on it too hard, no I said look at it its very old and in a bad way, we have photo's to prove it. The maintenance man came the next day to fix and put another door on but it didn't work properly from then on as the door didn't have the proper cover on it. The Kitchen had no egg flipper so we bought one, didn't leave it there bought it home. The fry pan was that old and was useless. Someone needs to wipe out the kitchen draws as there disgusting and we would wash everything before use. Bathroom, the bottles of body wash, shampoo, conditioner were like water in the shower, very watered down, we used the body wash from the sink in the shower, the shower had mould in the grout just above head height. The toilet seat was lose and was the not the correct toilet seat for the toilet it was the wrong fit so would move around. We don't normally have a rant about where we stay but I think this property deserves it. I hope you either fix the problems or upgrade the rooms. Definitely would not stay here again and could not recommend it to anyone.

We are currently staying in Room 521. We booked this hotel because we trusted the Accor brand, but looking back, we should have trusted the other TripAdvisor reviewers instead.||||To be fair, the room is spacious, and the location is very convenient, with easy access to shops, restaurants, and transportation. There are also some staff who genuinely try to help, especially the lady during the afternoon shift, and I truly appreciate her kindness and effort.||||However, despite these positives, our overall experience has been a serious disappointment.||||Before our arrival, we raised concerns via email about cleanliness and hygiene standards, as we had read mixed reviews online. A staff member named Dani personally responded and promised that everything would be up to Accor standards. Unfortunately, that has not been the case.||||Cleanliness:||It’s clear that the housekeeping team tried to clean, but the utensils provided in the room were not properly washed and had to be recleaned by ourselves before use.||||Toilets:||The toilet leaks occasionally, and we have video evidence available upon request. This is simply unacceptable for a property under the Accor Group.||||Hot Water:||The hot water in the bathroom is unstable, switching on and off unpredictably. When reported, a staff member named Ben told us that we were just “unlucky.” Hot water should never depend on luck — even homeless shelters in Australia provide consistent access to hot baths. It’s absurd that paying guests must “try their luck” for a shower.||||Service:||Ben’s attitude was dismissive and unaccommodating. When I attempted to raise these issues politely, he replied that if I wished to report him to management, I could go ahead. That kind of response is unprofessional and disappointing.||||Housekeeping:||We requested new towels as the old ones never dried properly (possibly due to poor ventilation). The first time, the old towels weren’t taken away; the second time, we received dirty replacements.||||When we asked about trash disposal, we were told to inform reception. We did — repeatedly — but nothing happened. Eventually, we had to empty the trash ourselves and request new liners.||||For a property under the Accor brand, these issues, from cleanliness and maintenance to service quality and attitude - FALL far BELOW expectations.||||This hotel has great potential thanks to its space and location, but until management takes immediate action to restore proper Accor standards, I cannot recommend staying here.

Staff were all friendly, helpful and courteous. However the doors and walls of the apartment were dirty and marked in the bathroom in particular as well as in other areas. The bathtub also had a few random hairs in it when I went to use it. Bathroom mirror was also dirty. Lastly, there was no option for recycling rubbish

Booked a 2 bed apartment in June for a little staycation with the ladies. It was absolutely perfect! The rooms were a good size and the communal area was large enough for us all. It was clean, convenient and the staff were so helpful. Will definitely use this place again for our next girls night out! Just be warned though - breakfast and coffee are not available in the hotel but there is a place available across the road!

Hotel itself is a bit tired, Queen bed is 2 beds pushed together which slide and create 2 singles, not comfy if you sleep in the centre. biggest issue is the wet smell in the walkways - and the shower water temperature changes constantly hot/cold during a shower, nice staff on arrival very friendly and helpful. be good if they allowed you to book carparking when booking room so you're not left on the street

Booked by my employer for my stay for a conference at the Crown. Basic hotel in reasonably handy central area. Room I stayed in on ground level street was a good sized one bed appartment “upgrade” but was dated with worn furniture, older style bathroom with older grout, no expected basics such as power outlet by bed or air-conditioning remote in the bedroom.. slight mouldy smell in room. Staff pleasant on arrival and kindly gave me an early arrival access to room which was appreciated..no room service for 3-day stay which I can cope with from environmental standpoint but would have been nice to return to a made up bed.

Paid my security deposit, three weeks of chasing them up and getting multiple mixed answers. Also has triple charged for parking. Hotel was conveniently located and had nice amenities, receptionist staff were kind however it seems after multiple emails, calls and follow up no one has been capable to respond until further action was mentioned on my behalf. Proof of triple charge of parking has been given yet they refuse to comply.

Disgraceful hotel.|We were due to stay there for 3 days at the end of our WA holiday before flying back home. The hotel cancelled on us less than 24 hours before we were due to stay.|There are no other hotels at all available in the area as the Ashes are on this weekend (funny that, Mantra is almost next to the cricket ground, hmm wonder if they've taken a preferential booking over ours?)|We now face the prospect of 3 nights sleeping in the hire car, no showers, no aircon and no cooking facilities.|My wife is ill through stress now.|Mantra's only comment when I called them...... oh don't worry, we won't charge you a cancellation fee.|Disgraceful, disgusting

Positives: - Sweet, kind and caring housekeeping staff - front desk staff knowledgeable of Perth and Western Australia. - proximity to the CBD, local parks and Swan River Negatives: - Cockroaches - moldy and dusty rooms - noise from rooms rented weekly for large parties We arrived to find our room infested with cockroaches. I went to speak with reception (discreetly, as there were others checking in at the time) about the issue. And suffered a slew of embarrassing explanations and evasions ranging from being patronizingly told that one needs must understand that in Australia there are cockroaches everywhere (a. we are aware of the presence of cockroaches all over the inhabitable portions of our planet and b. we had already lived and worked in four other cities, including staying in a Mantra in Brisbane - a far more humid and cockroach friendly environment - and had not had to share any of these accommodations with cockroaches) to outright denial of the issue. One receptionist suggested the room simply be sprayed with insecticide. We have a one year old infant and didn't think this an appropriate solution. We were asked to wait while the receptionists worked to find us another room. After several hours we were called and told we could move as another room had been prepared. We walked in to this new room to a cloud of insecticide. They had obviously just bombed the room. When we balked at this and asked for an alternative solution we were told that the smell was from the previous tenants perfume. Mind you the smell was equally powerful in all sections of the apartment and this was a large two-bedroom, two bathroom unit. We refused the unit and were told we'd have to wait until the next day before something else opened up. The following late afternoon we received a call that another room was made available. This room was cockroach and insecticide free. Unfortunately, the bedroom had mold all around the window, wall beneath the window, window curtains, floorboard and carpet directly under the window. It took two separate deep cleanings to remove the mold. The apartment smelled as a result but we found that if we left the air conditioning unit run (not the most environmentally friendly solution) it alleviated the problem to some extent. In general, the apartment was not in the best condition. Overall rating, two stars for "meh, I've seen better".