Mantra on Hay Perth

Booked a 2 bed apartment in June for a little staycation with the ladies. It was absolutely perfect! The rooms were a good size and the communal area was large enough for us all. It was clean, convenient and the staff were so helpful. Will definitely use this place again for our next girls night out! Just be warned though - breakfast and coffee are not available in the hotel but there is a place available across the road!

A terrible hotel, especially given the price. I want to clarify that this hotel is terrible not because of their employees, but the property itself is terrible. - Property is mouldy and dusty. The carpet and sofa are extremely unclean, and you can smell mold the instant you walk into the hotel. - It doesn't have any sound insulation. I can literally hear the person next door talking at night. - It's right next to a highway, which is very loud. I had to ask for a room change since they initially put me in a room right next to the road (they said initially it was "all booked out" until I pressed further) - They don't have daily cleaning. They claim they clean "every five nights" and will not give you a mid-stay clean unless you stay for more than five nights. - The bathroom is tiny, and there's no ceiling lights in the bedroom. - The kettle did not seem clean enough to use.

The Good: I checked in late on Sunday, 3rd August, and the staff were polite and accommodating. The two-bedroom, one-bath unit was spacious, and the kitchenette, washer, and dryer made my stay convenient and comfortable. The location was great, right in the heart of the city. The Bad: Unfortunately, the property is quite outdated and not very clean. Upon check-in, the air conditioners in both bedrooms weren’t working. On Monday night, I was asked to reset the remote control, but the issue wasn’t resolved. I reported the problem to the front desk on Tuesday morning, 5th August, but no one came to fix it all day. I eventually gave up trying to reach the front desk and relied on the living room air conditioner to cool the entire apartment. By Thursday night, that air conditioner also stopped working. The night desk manager came to check, but couldn’t resolve the issue, and I was disappointed to learn that there was no engineer on duty, so I had to wait until the morning. I had to open the balcony door for ventilation, but the unpleasant outside odor started to seep in. The front desk staff promised that a supervisor would speak to me in the morning, but no one showed up. I checked out on Friday morning, 8th August, feeling very disappointed. Accor, you can definitely do better than this! Room 302.

Satisfied with our one night stay in Mantra on Hay. My daughter loved the heated pool. Big size apartment. Exceptional customer service / reception staff. Special mention to Michelle in the front desk. She's a gem. 😊

Best service apartment stay, central location. What makes the difference is the staff … exceptional from a very late night/early morning check in who was very patient. Special mention to Michelle at front desk - with a big smile, efficient and willingness to go the extra mile

Reasonable price for 2 bedroom and 2 toilets with fully equipped kitchen. Washing machine and dryer was great too. Clean and spacious rooms with bath tub. My kids loved it. However the bath room fittings are old. But other than that it was alright. Great for families.

Apartment was quite spacious but bathroom was cramped, should have got the room with en suite. Good size kitchen & fridge. Couldn't get Internet on one device. If you want balcony views id say you would want to be on level 5 or higher and front doors close with a bang but all in all it was good value for the price we paid.

Stayed during a business trip and found it comfortable for what I needed. The apartment was perfect for work travel - I appreciated having the extra space and a fully equipped kitchen so I could cook my own meals instead of relying on takeout every night. The property is showing its age and could use a refresh, but everything worked fine and I slept well. My main frustration was the housekeeping policy - no daily service for stays under 5 nights, which meant trips to reception whenever I needed tea supplies, or bin liners, bin emptied etc. For a 4-star property, that feels a bit inconvenient. Overall, it did the job for this trip, but I would choose somewhere else next time in favour of having my room cleaned daily. The WiFi was unreliable throughout my whole stay. That said, the staff were friendly and helpful whenever I needed assistance.