Manufactum Warenhaus

I want to extend my heartfelt thanks to Frau Burger of the shop’s staff for her outstanding service in helping us get our beloved small bear repaired and restuffed. Her professionalism, warmth, and genuine care were evident throughout the entire process. She went above and beyond by personally following up with us multiple times, ensuring that everything was on track. Frau Burger’s commitment to making sure our request was handled with precision and care made the experience truly exceptional. We're incredibly grateful for her dedication, and it’s clear that she takes great pride in delivering excellent customer service. Thank you again, Frau Burger!

Some interesting but very expensive inventory. Unfriendly and unhelpful staff.

Really beautiful store with expensive albeit well-made homeware. Customer service could be improved, as it felt I was shopping around the staff stocking the shelves and not the other way around. Also, one of the cashiers was rude on several occasions. However, upon filing a complaint, the rude behavior was promptly acknowledged and addressed by management.

The client service is very easy to reach out to, they were helpful and understanding, excused for a slightly damaged article we wanted to return, and offer a replacement service as well, plus some customization option to the preset furniture that comes in a bundle with some additional elements. We could have chosen another color of one of the elements for example, available as a separate article. They also organise the collection of the returned (heavy) goods from home by DHL. The website could be organised a bit better with the cross references to the products, as for example it was not obvious to find some accessories to our order related to the Container DS. But eventually when digging in the website, we have found what we were looking for. For now I am very satisfied with the service and have designed all my hallway with the beautiful Containers DS.

Every single one of the staff was super friendly!

Here, you’ll find quality stuff, a very well curated varieté you may not see anywhere else. It's pricey though. Still, one of my favorite stores in Berlin.

Great specialty shop for kitchen gear and gadgets. Definitely not cheap, but we paid what one would expect for a quality item, and so far, it's been worth the money. Staff were pleasant and not overbearing.

Lots of kitchen supplies plus a good selection of quality stationery.