MANUFAKTURA

Super bad customer services. I made a purchase at 5.56pm. Due to the wrong purchase therefore I would like to do an exchange by adding more purchases. I purposely went back to the shop and I reached 6.45pm. The moment I step in to ask for an exchange, the staff named Kristiva said we are not allowed to exchange, and we are closing at 7pm. The process for exchange will take up to 15minutes therefore we can't do the exchange. And we can't do the exchange due to the tax refund as today is the 1st day we change the system from planet to global blue, and we are not familiar with the system. These 2 reasons are so ridiculous! Manufaktura management, please send your staff for training before they are on the ground as they are not familiar with the company system. And the shop operating hours is until 7pm. I reach at 6.45pm why your staff can give the reason not to serve me? If so, kindly mention the last call for the shop is 6.45pm, just like what restaurant always does. This is my 1st time trying of your products. But due to the bad services I guess it will also be the last time. I'm so disappointed. There are 3 staffs and all also give the same reasons!

Nice place with hair and body products all natural. But is expensive one soap for 7 euro

A wonderful place to visit. They have a wide range of products. My favorite is beer shampoo:-) if you happen to be in Prague and have time, do visit the store. I try to visit whenever I'm there ..The mug i got a while back is still my favorite coffee cup in the mornings:-)

I am so disappointed at Manufactura. I purchased Anti wrinkle lifting cream. At first, all these products were displayed without real product inside the box. Only something like crystal plastic material was put inside the box. I asked clerk where I can check the cream and she said she will input real product inside the box upon purchase and this plastic is for prevention of any theft. Then I bought 2 creams and thought received real product. However, when I got back home, I found out that the clerk put sample tester instead of the actual product for one of two creams. It doesnt make sense that they were confused. I suspect that they did on purpose. You can judge from the photos (Real one VS sample tester). I wasted money for this cream eventually. Hope this does not happen to others. Please double check your product inside.

Ran into this store by accident. Has some nice fragrance stuff. I got room spray and bar soap. Made in Prague. Enjoy!

High-end local-made cosmetics at good prices! Also very nice promo-packets.

I really liked their Eau De Toilette perfume for women. I visited this shop while on my tour to Prague!

A local store of products recommends to visit to check their beautiful products.