Dariia Ray
Google
“A Dream Stay That Turned Into a Terrifying Nightmare Because of Raphael”
My boyfriend and I stayed at Intrepids Masai Mara from October 12th to 14th, and at first, everything was magical. The hotel itself was wonderful — the nature, the atmosphere, the game drives with Silas and trainee Winnie — all were unforgettable. We left the Mara feeling grateful and full of joy.
But everything changed because of one man — Raphael, who was introduced to us by the hotel as the person in charge of arranging transfers and activities. We trusted him to organize our transfer from Masai Mara → Lake Nakuru → Amboseli → Tsavo Salt Lick. What happened next destroyed our trip and left us deeply traumatized.
The car Raphael provided was in awful condition — old, unstable, and clearly unsafe. On the road from Nakuru to Amboseli, before the horrific crash, one of the tires went flat. It was the first sign that something was wrong. We should have seen it as a warning, but we couldn’t imagine what was about to happen.
A few hours later, while driving near Nairobi, the brakes failed completely. The driver lost control. What followed was chaos — cars crashing around us, metal crushing, people screaming. We were lucky to survive. We could have easily died that day, and all because Raphael allowed such a poorly maintained car to be used for long-distance travel.
This was not fate — it was pure negligence. A tragedy waiting to happen.
And as if that wasn’t enough, Raphael’s reaction afterwards was cold, dismissive, and disrespectful. Instead of showing concern or apologizing, he treated us as if nothing had happened. He only compensated us for one day (the day of the crash!) and then expected us to keep paying the new driver he found, as though we hadn’t just been through hell.
Because of his recklessness, our once-dream trip to Kenya turned into trauma. Instead of recovering and enjoying the beauty of Salt Lick, we are still reliving the fear and shock of that day.
The hotel itself is wonderful, and I truly hope management will take serious action. But I am writing this review to warn all future guests: if you are ever referred to Raphael for transport — do not accept. His cars are dangerously unsafe, and his behavior after the accident was inhuman.
Our story could have ended in tragedy. Please, don’t let it happen to someone else.