Marasca Samui

My stay at Marasca Samui was absolutely exceptional and exceeded all expectations. From the very first moment, the level of service stood out — genuinely warm, attentive, and professional at every step. As a Hilton Honors status guest, I truly felt recognized and valued. The team clearly understands what premium hospitality means: personalized approach, proactive care, and sincere attention to detail that makes you feel special rather than just accommodated. The views are simply stunning — beautiful sea panoramas that create a sense of calm and luxury throughout the stay. Whether enjoying the morning or watching the sunset, the surroundings are unforgettable. The cuisine deserves special praise. The food was consistently excellent, beautifully presented, and full of flavor. Dining at the hotel was a real pleasure and an important part of the overall experience. What impressed me most was the care provided at every step — nothing felt forced or scripted. The staff was always one step ahead, ready to help, advise, and make the stay effortless and relaxing. Marasca Samui is a place where high standards meet genuine hospitality. I would gladly return and wholeheartedly recommend it to anyone looking for comfort, great service, and a truly memorable stay.

This is my second stay at your hotel. My first visit was excellent, which is why I chose to return. Unfortunately, this stay was disappointing and did not reflect the same level of quality or comfort.I was assigned a connecting room, and noise from the adjacent room was clearly audible—including doorbells, crying children, and general disturbance—which made it difficult to relax. I specifically returned expecting a peaceful stay, especially given that the room rate was over 10,000 THB higher than my previous visit, despite being a downgrade in room type (from “Comfy with Pool” to “Comfy”).Additionally, when I requested to change rooms, the process took more than an hour. I ultimately had to go to the reception in person before a solution was provided. This delay added unnecessary stress and impacted my vacation experience.If this were a lower-priced hotel, I would understand the limitations. However, I chose your property because of the premium experience I previously received, and I expected the same level of comfort, service, and value.I hope you will take this feedback constructively and review the room assignment and service response process to prevent similar issues for future guests.

A little slice of paradise right on Chaweng Beach! Thoughtful design, great rooms—especially if you are lucky enough to have a plunge pool. If you’re looking for a place near ARKbar but want your own quiet, private place to unwind during the day and afternoon, this is perfect! High tide isolates the property by morning from other beach clubs but low tide allows for free roaming access between all the other beach clubs. Enjoy the many “tapas” style restaurants amidst ‘Cabanas’ and be ready to unwind. Hoegaarden, Asahi on tap and Monkey Samui Golden Ale available by can. A Chaweng charm.

We had a wonderful stay here. Great rooms and bed and beautiful property. The standout for me was the massage at the Spa by Bow. She was an incredible therapist and I highly recommend anyone to her. The only thing that could've been better overall is the breakfast as well as the noise at night from nearby events.

My recent stay at Marasca Samui was honestly such a pleasant surprise. The hotel is located right in the heart of the buzzing Chaweng area, yet the moment you step inside, it doesn’t feel chaotic at all. It’s like a calm little pocket tucked away from the noise. You get the convenience of being central, but still enjoy real privacy and quiet. The room was spacious with amazing design and décor, modern, thoughtful, and beautifully put together without trying too hard. Everything felt intentional and comfortable. It’s one of those rooms you actually enjoy spending time in, not just sleeping in. What really made the stay special was the team. The staff are super friendly and warm. From check-in to breakfast to just passing by in the hallway, they genuinely make you feel like you’re in full vacation mode. Relaxed. Taken care of. Not rushed. And the food ……… so good. Literally everything I tried was delicious. Breakfast was a highlight, and every dish felt well-executed and fresh. A special mention to the GM, Khun Alex. He is incredibly attentive and genuinely kind. You can always see him walking from table to table at breakfast, greeting guests and making sure everyone is enjoying their stay. That kind of presence makes a difference. It shows care, not just management. I would absolutely recommend this hotel to anyone coming to Samui. And I’ll definitely be back.

This is one of our favorite hotels that we’ve ever stayed at. If you’re trying to decide between different hotels on Koh Samui, just pick this one. You will not be disappointed. The service was above and beyond, with each staff member going out of their way to make sure everything was taken care of (special shoutout to Tony and Beam, along with every single other staff member from front desk to cabanas). The rooms were beautiful, spotlessly clean and super comfortable. Their app made everything incredibly easy, and gave us access to all the hotel amenities at our fingertips (of which there were a lot). The little gifts that were left for us each day made the experience stand out ahead of any other luxury hotel we’ve stayed at. The hotel is right in the middle of all the action in Koh Samui (both at night and during the day) which makes walking around easy, but carefully tucked away so that you wouldn’t even know what’s around you while you are in it. We are already looking forward to coming back as soon as possible!

We enjoyed 3 nights here on our honeymoon and had the most wonderful time. The resort is breathtaking and the attached beach club Cabanas was so trendy and fun! The food was seriously amazing, some of the best food we had on a two week trip. We can’t say enough great things about the staff, location, included breakfast, transfer service, and luxurious rooms! It’s a must if you find yourself in the Chaweng Beach area.

Rooms are great and fresh. Food at breakfast and a la carte is also good. Location is great if you are looking for street-food / party / bars vibe, however for quiet vacation the place won't work. A major problem exists with the hotel's value proposition and revenue maximization approach: 1) Expect all sunbeds to be occupied during sunny days unless booked in-advance, they sell these at double price to external guests so they are not interested in the in-house guest bookings unless you are proactive. 2) Hilton status benefits were not honored till the moment you complain, only then the 2 pm late check-out has been provided. 3) Noise has been present every night as if the walls were made of cardboard - from outside parties, from overnight maintenance, from drunk people inside the hotel. 4) 5-star property doesn't have a gym and sauna / steam room. 5) Quite loose controls over guest bills (I hope this wasn't intentional) - I spotted a double charge for the same dinner at the check out. 6) Even though the hotel positions itself as luxury, they would check the room at the check out as if it's a 3-star hotel. For example, I got charged for a taken laundry bag even though any 5-star hotel would provide these complementary. Overall the level of service and attitude to in-house customers doesn't match the expectations from the hotel of that high price point.