MarAzul Hotel

I have been staying in a lot of hotels ,but this was the worst stay in my life.|Check in at night to room on 6th floor. Wake up in to 2in of water in room, the phones in room do not work!!!, i went down and ask for help. After 7h wait. we were given key to new room on second floor, but the no power, no help with language, no elevator, so with all bags two old +63,my hubby+69 we went down to 2nd floor. |In the lobby there was at all time 3+4 young men, I guess KGB watching over every one us but NOT FOR HELP.|On Friday power in ALL Cuba went down, we were told to be at 7pm down with our bags, NO HELP again.|Bus arrived , but we were left outside, by buss, waiting for over1.5h2h. |I trace the driver, Him and all hotel staff were sitting out side smoking, socializing , chatting, the manager was not to be found. |We can understand the situation, but we were treat like nuisance by staff.|I worked in Hospitality in Canada for over 30 years ,i went up from Night auditor to General Manager, and what happened To Us, was the highest ignorance and disrespect of patrons.|Finally we were moved to different hotel and what a change all services were provide,|with smile ,an d grace, so it can be done.|For you own good DO NOT STAY IN THIS HOTEL, aha only one employee speak English|Bogusha

I stayed at Marazul Hotel in Cuba in October 2023 and it was an extremely disappointing experience. The hotel is old and dilapidated, with rooms that are in desperate need of renovation. The service was terrible; the food was awful, and the person at the reception was rude and indifferent to our concerns. To make matters worse, my room flooded with about 3 inches of water during a downpour. ||On a positive note, the bar attendants were friendly and the cleaning staff did a great job. However, these small positives couldn't compensate for the numerous issues we encountered. I would not recommend this hotel.

This is not a good hotel for tourist outside cuba. They don’t provide toiletries and for the dining no napkins or tissue. Who ever gives tips, they only entertain them. Food quality is bad and if you are little late for the dining they out of food. Too bad experience . Also not safe

Very happy. Workers always smiling. Clean rooms. Love the swimming pool.|For a 2.6 stars, I'm very surprised. Very good return for the investment. Will go back for sure. Nice beach. Nothing to complain about, and I travel a lot. Love the 5th floor.

Very close to a beautiful beach.. just about 200 feet from the hotel. Beach chairs reserved free for the hotel guests. Rooms are reasonable, done with ocean views. We had occasional power problems with AC. Food was included in the package, but was mostly repetitive. There are many challenges in Cuba for the general population with shortages and low salary. The staff were helpful, but seemed overworked. The currency exchange in the hotel was at a much lower rate than outside where you can get about three times higher rates than three official rates. Not knowing Spanish could be a challenge.

First time at marazul, fourth at Tropicoco,.|My smallest room ever,the bed was a single, very small,pillows horrible. Fridge in room good. Safe is free, no key needed. Staff is very good. A.C. is very cool,unable to adjust it,I just turned it off/on when sleeping. Between that and the bed, lack of sleep happens. Beachbar is on their own hours,hopefully open at 10 am,,closed at about 12 till atheist 1 is. No Cola most of the week, and the even opened without ice some days.|How are these people trained?.|Food is mediocre, hit or miss. The food stalls across the road are a fair substitute. |A main gripe I have is they set up the beach chairs at 10am, and tell you to get off them at 5pm.|Because of theft,or what ever, this is unacceptable. |They are locked up. |Also there is little policing on non hotel members taking the chairs during the afternoons. I paid $550 cad for this trip, I would be disappointed if I paid too much more

Hotel needs serious repairs/ maintenance. No hot water on the 6th floor. Wifi only available in the lobby. Power outages twice during our 1 week stay. Rooms never cleaned. Front desk staff friendly and helpful. Easy access to Havana via local bus, cost of $5.00 US return, but no info at hotel about tours, excursions in Havana or elsewhere.

I still feel the beautiful Cuba. This hotel is really perfect place to travel HABANA and the beach with white sand and emerald colored wave. You can get the nice airconditioned tour bus everyday from 10 to 5 with 40 min interval just in fronf of Marazul Hotel. Cost is US$5 for refurn. Two days( Monday and Thursday ) are free. Bus takes to go Central Park,Habana in 30 mins. Hotel Room was outdated a bit but bed was excellent. Food was repeatable and boring but enough to survive.LOL. Most value is for Hotel staff, worker, Cunanos in HABANA, many cambios. They all were very kind and friendly. Please do not forget to tip to Cubanos. It could help them more than you think. Do not hesitate to ask me if you like. I will answer it asap if I know the answer.