MarAzul Hotel

I’m forced to give this Cubanacan hotel one star only because zero isn’t an option. My stay was an absolute disappointment on every level. **Food:** The "dining experience" was laughable. Breakfast was a sad spread of stale pastries, rubbery eggs, and lukewarm coffee that tasted like dishwater. Dinner was worse—flavorless slop that resembled airplane food from the 1980s. The buffet was a breeding ground for disappointment. **Maintenance:** The hotel is falling apart. Telephones aren't working and are from the 70's, peeling wallpaper, and flickering hallway lights made it feel like a haunted house. The pool? Greenish water—no thanks. **Service:** The staff clearly didn’t care that much. They seems to be used to the general malfunction of the hotel. They are clearly not motivated at all. Bedsheets & towels were clean. The aqua sports "allegedly included" were not available. Save yourself the misery. This place isn’t worth a penny—or even a single star. Avoid unless you enjoy vacations that feel like punishment.

Have stayed at this hotel many times and it still is getting worse by the year.. the only good thing about this hotel is the location.. save yourself a disappointing time by staying FAR away from here... NEVER again!!! wish I could give it zero stars

This is not a good hotel for tourist outside cuba. They don’t provide toiletries and for the dining no napkins or tissue. Who ever gives tips, they only entertain them. Food quality is bad and if you are little late for the dining they out of food. Too bad experience . Also not safe

Very close to a beautiful beach.. just about 200 feet from the hotel. Beach chairs reserved free for the hotel guests. Rooms are reasonable, done with ocean views. We had occasional power problems with AC. Food was included in the package, but was mostly repetitive. There are many challenges in Cuba for the general population with shortages and low salary. The staff were helpful, but seemed overworked. The currency exchange in the hotel was at a much lower rate than outside where you can get about three times higher rates than three official rates. Not knowing Spanish could be a challenge.