Marble Arch Inn

The location is excellent, right on the edge between the good and not so good parts of central London which makes it convenient but also interesting. The staff are kind and the place is clean, yet the hotel feels outdated since there are no elevators or air conditioning. Overall still a solid choice if you value location over modern comforts

Great for the money! Came in for a wedding amidst abundant logistical chaos and the staff were super accommodating! Furthermore the beds are comfy, the place is clean, the location is convenient and as I said the staff are great. Will be coming back if I return to London

This hotel is great for a short stay and when you just need a bed on a very central location. Staff was also very friendly. The room was just pretty outdated. Other reviews said the rooms/sheets were dirty with weird spots, but thankfully we didn’t experience this during our stay. It was a fine room for a short stay, considering the price (in comparison to other hotels in the area). Just don’t expect all too much. :)

I have spent one night in this hotel. I had a room including a private bathroom. The room was very small, but I had not much luggage and was here only for the night. Therefore, this was not a problem. The bathroom was modern, everything was perfectly clean. The location is quite central, and there are nice pubs and breakfast places around. If you just need a place for the night(s) and do not have a lot of luggage, I can absolutely recommend this hotel, especially if you consider the low price.

We were given a room on the top floor, which was not only much smaller than my friend’s room on the ground floor, but also extremely cramped. There was barely enough space to open our suitcases, and with three people in such a confined area, it felt very stuffy and uncomfortable. The fan in the room was barely attached to the wall and offered no relief – I am attaching photos for your reference. The window could only be opened slightly, and there was no way to open it further, which made ventilation even worse. Moreover, the cleanliness of the room was far below acceptable standards. The walls were dirty, and there was a significant amount of dust, which I have also documented in photos.

Should have just stayed at a true hostel- at least our stuff would have been safe! We stayed for a few nights at this inn and there were numerous security issues. First of all, our door was left unlocked and cracked open by room service while we were away, and came back to what would have been a thief’s dream! The front staff requires that everytime you leave, you leave the keys with them, so they know exactly when you are and are not present, seems like a great way to know when you go grab some free stuff from your guests! On top of this, the room was incredibly hot and felt more like a sauna than a hotel room, had mold growing in the bathroom and cobwebs all over the room. The bed felt more like sleeping on a rock and the linens were all stained and ripped. I wish we looked at more reviews and booked somewhere else! At least it was in a decent area.

There were nails on the carpet when I first arrived. The first 4 nights, I could hear something moving around the bedroom until I saw a rat running around my luggage and food. When I complained, no one offered immediate help nor an alternative room in that moment - another room was only available once I arrived later that day. One afternoon, the receptionist was on the phone talking angrily and when I asked for the key he punched it on the table which made me feel unsafe.

The location of this place is really on point to any shopping places you want. The room is decent in size, cleaned everyday and the staff are helpful. Only to note is no aircon but only fan.

Horribly, unacceptably ableist and rude staff. We contacted them four months ago about needing an accessible room with no stairs, and when we got here, the room we had been given was down a flight of stairs, the shared toilet was up three flights from there, and the shower was up two. When I asked about the accessibility, the manager, Nessie, said, "it's RIGHT there." Totally invalidating of my disability. We later went to talk to him again, only to have a nearly hour long argument with him. Ended up being able to switch our room to one of the ground floor, but he insisted it was an upgrade and we would have to pay extra, taking no blame for the hotel's mistake. We asked to speak with his boss, only for him to argue further about not being allowing us, only being able to email and wait for a reply. He finally called after arguing for a while with him. Absolutely unacceptable and unprofessional business practices. He, also, kept interrupting and speaking over us. When we returned to the hotel later in the day to retrieve our luggage, the manager, Nessie, again started arguing with us!!! He insisted that they were accommodating, despite the insane amount of pushback, heated argument, and ill mannered business practices. He insisted that I leave them a good review and delete this one, saying that, "a negative review will impact them negatively." -- as if I could ever think of this place in a positive light! I told him that if my review could deter the same kind of treatment towards other disabled people, then I would write as much as I could. We eventually had to just walk out since he would not stop and began to raise his voice slightly.

It is what it is. London accommodations tend to be tiny, have limited amenities, and a particular strange odor I have yet to identify. Our room was clean enough, included a bed that consumed most of the room, a desk and a small armoire. I feel like armoire is too fancy a word to describe this furniture but I can't think of a better word at this time. Two people's worth of luggage was a tight squeeze, but we made it work. You can pick up breakfast the night before and this consists of cereal with non-refrigerated milk, a croissant and yogurt. Tea and coffee facilities were in the room which was convenient. The location was nice; very close to Hyde Park and the tube. There is a pub on the opposite corner called Mason's Arms that is pretty cool and serves some food as well. Opposite from the pub is an internet cafe. Convenient, but be warned the connection is really slow.

Not sure why this place gets an average of three stars. Small room consumed almost completely by a full bed. No breakfast even though they bill themselves as a B&B. The Portman down the street is a great pub. I know it's cheap but it really needs to be updated.