Sreeni R.
Yelp
Please DO NOT stay here. My reservation number is 7543XXX, I booked an apartment for Friday June 2nd night. And it was a terrible experience.
I called them in the afternoon of day of arrival and told them we will be arriving around 10 p.m. They said it is fine and we will have instructions to find the keys at the main entrance. When we came there, the office was totally closed, (management and staff leave by 8 p.m.) and there was no one there. AND WE DID NOT FIND OUR KEYS in the place they said they gonna keep.
So, this is how it works if you arrive late. On the main entrance of the reception door they will a big note saying - 'Please go to the right side to a wooden box below the glass window and you will find your keys in an envelope with your name, we will be here at 6 a.m. please come and fill the registration form at that time'. There was no envelope or keys with our names. AND THERE IS NO NUMBER TO CALL ANYONE (OR) ANYONE AROUND 10 MILES ON EACH SIDE. So you are on your own in the middle of night. Imagine coming with your family & KIDS and being in this situation, it is awful and dangerous.
Basically, after 8 p.m. anybody who is passing by that road can stop by at the reception, look at the note saying collect keys in the box on the right side and take whichever key they like. Also, as they clearly mentioned that they will be not be there until 6 a.m. the next day, anybody can take YOUR keys after 8 p.m. and leave before 6 a.m. and no one will know, because when you arrive late, you don't have any number to call or find which room/ apartment you are in. And you cannot go to all the guest room and knock.
Our envelope was not the box and we were shocked and helpless. Luckily a town called 'page' is an hour's drive and we went there where there are proper hotels (Holiday inn, Hamptons etc.) and available rooms, where we checked in. Imagine if we couldn't find that town (No cell phone signal here, but luckily our car GPS showed that option). It would be a dangerous situation in the middle of nowhere.
The next day morning at 8 a.m. I called the reception. They said someone took our keys and stayed in our apartment. The management is so rude, they didn't even call me when they found it. I had to call them to find this information. And the management, whoever lifted the call didn't even had the courtesy to apologize properly. Great! We had to rush to see South rim and didn't go back there to ask for an explanation. But it's awful, we were put in that situation and no one even cared to apologize us - Great job guys, keep it up!
People don't take risk. On the reception note they also mentioned ' do not to take other guests keys' so I am sure this happened many times before. You are not safe here. Go to Page or other proper towns with proper hotels, and don't take chances to feel something different by staying near a canyon.